HDD GURU FORUMS

Hello everyone,

First of all let me thank you all for the valuable information provided on this thread, I can consider myself fortunate not to have lost all my data by confusing "sync" and "backup", but I seem to have lost most of it anyway :-/

My problem is as follows:

Having synced to my WD passport with Dmailers WDsync software my XP laptop recently died a sudden death, but my data still exists under a profile with a folder "Sync.3.1.deposit" plus "Sync.3.1.option" and "Sync.3.1.db" files, and about 60,000 .dml and .dml.rmv files, which take up about 30GB on the passport.

I have plugged the WD into a new XP machine, created a new profile, and tried to "Copy to PC" from my original profile (invisible to WDSync and the decryption tool until I renamed everything Sync.4.0...) but although the 7000 folders are correctly recreated, they only contain only 8 files.

Thanks to the info on this thread, the Dmailer decryption tool has recovered around 50,000 files, but even after using TRID the data I really need is still "unknown", and the lack of filenames renders the rest useless, except photos.

My question is this: Is there a way to make "Copy to PC" work correctly?

Given that my original sync folder was named "...3.1.deposit", I wonder whether the fact that I was using an earlier version of WDSync.exe could cause these issues, but I recently tried all previous versions of WDsync from Dmailers website, and although I can again see all the folders (and 8 files...) using version 5 with the profile Sync data folder, db and options set to "3.1", the problem remains. I have also tried Unlocker, to no avail.

Thank you in advance for any help, or information that anyone can provide.

DMailer (the company that makes WD Sync) finally has all the info you really need on their website: https://support.dmailer.com/client/cont ... ontact.jsp

On their contact/support page, put in "Sync" as the product and "Data loss" as the Category.

If this doesn't work, you can try to PM me, but I don't get on here often.

Good luck!

Scigirl22

Thanks old boseley, that's great! It doesn't help me though, as I'm trying to use the WD as "Backup"... ie I don't have the original drive, or program files, or myprofile...