Solution for 7200.11 Hard disk

drc

I don't think there's anything to be gained by belittling the end users, and at the end of the day, that will simply make them think that we're being mean and not telling them how they could fix their drives themselves in 30 seconds so that we can price gouge them when in reality that just isn't how the fix works. Ultimately I think they just don't understand that. I guess most things in computers a user COULD fix himself if someone would just tell him how, but hard drives are different.

HDD Spaz · **Joined:** October 13th, 2008, 7:29 **Posts:** 899

AlexLilic wrote:

I can't help but add a long comment on this thread, because I am another "end user" who has lost important data due to this SD15 firmware fault.

I am a 40-year old IT Manager who has worked in both financial institutions and IT vendors (e.g. Digital, HP and currently coordinating technical support for a global software company you all know).

It's a shame such an upstanding outstanding IT Pro like yourself didn't have any back up procedures.

I'm off to count all the money I've made from this 7200.11 firmware fault. Did I mention in my house we no longer use toilet rolls, only £20 notes. All thanks to Seagate and our little secrets. :lol:

BlackST

What if someone (cough...cough!) makes an ebay auction for the solution without commercial equipment?

guru

Thats a classic... All time classic :O) Must get some £20 notes because I just sh1t myself laughing too hard

Classic>>>>>>>>>>>>

HDD Spaz wrote:

AlexLilic wrote:

I can't help but add a long comment on this thread, because I am another "end user" who has lost important data due to this SD15 firmware fault.

I am a 40-year old IT Manager who has worked in both financial institutions and IT vendors (e.g. Digital, HP and currently coordinating technical support for a global software company you all know).

It's a shame such an upstanding outstanding IT Pro like yourself didn't have any back up procedures.

I'm off to count all the money I've made from this 7200.11 firmware fault. Did I mention in my house we no longer use toilet rolls, only £20 notes. All thanks to Seagate and our little secrets. :lol:

HDD Spaz · **Joined:** October 13th, 2008, 7:29 **Posts:** 899

guru wrote:

Thats a classic... All time classic :O) Must get some £20 notes because I just sh1t myself laughing too hard

Classic>>>>>>>>>>>>

HDD Spaz wrote:

AlexLilic wrote:

I can't help but add a long comment on this thread, because I am another "end user" who has lost important data due to this SD15 firmware fault.

I am a 40-year old IT Manager who has worked in both financial institutions and IT vendors (e.g. Digital, HP and currently coordinating technical support for a global software company you all know).

It's a shame such an upstanding outstanding IT Pro like yourself didn't have any back up procedures.

I'm off to count all the money I've made from this 7200.11 firmware fault. Did I mention in my house we no longer use toilet rolls, only £20 notes. All thanks to Seagate and our little secrets. :lol:

Thank you, Thank you, Did I mention I'm here all week? :mrgreen:

bubu · **Joined:** January 16th, 2009, 12:04 **Posts:** 2

I'm an end user with the good ol' SA drive not recognizing in the bios and looking for a referral to get it fixed. Drive is out of Thailand with the SD15 firmware.

Exact situation is the drive was running in a RAID 0 setup...2nd drive of the set is still running ok. I'm unsure how much having the drive raided complicates the recovery. Ideally getting the drive back so I can re-establish the RAID 0 long enough to copy of the data would be ideal.

I'm in Southern California and would prefer to deal with someone local for a quick turn around. Price is an issue :roll:

as I'm a student (and yes you will laugh but I lost 2 weeks work on my thesis). Feel free to PM me with a quote...

hddguy · **Joined:** November 9th, 2006, 15:15 **Posts:** 1242

You would need to send both the failed disk, and the remaining working disk. The failed disk would then need repair, and possibly may need to be cloned depending if there is any additional problems with the disk or its surface. Then the array would need to be virtually constructed with all parameters of the RAID accurate, and data needs transferring to a secure stable media before then being transferred to a media of your choice.

If price is an issue, you may have some difficulty in getting your data returned to you safetly.....

harddrivespecialist

AlexLilic wrote:

I am disappointed and amazed however at the attitude that is demonstrated by members of this forum. You are not software or hardware developers. You are in the Software/Hardware Services segment - so let me tell you what that means. For the rest of the IT world, this segment is characterised NOT by a lack of available knowledge. Quite the contrary. There is an abundance of published information on how to resolve software faults, recover from errors, service hardware, etc - and the community is characterised by (if anything too much) freely available advice. YET despite this there is a thriving service industry of IT Pros who will troubleshoot, configure, resolve and restore the continuity of your IT Service (hardware and software).

The specific value that these IT Pro's bring to their customers is:
- Greater specialization.
- Greater experience
- Better assimilation and implementation of the public-domain available knowledge.

However what you are attempting to maintain is a protectionist attitude towards the knowledge itself and subsequently you display a callous and complete disregard for your customers. This is PARTICULARLY insulting when the problem is a widespread event such as the 7200.11 firmware fault. With broad-impact consumer issues like this, attempts to restrict knowledge are quite simply profiteering.

Why don't you ask Seagate for a solution? They have profited from a sale of the drive, not this forum.

Why don't you ask Seagate to post a solution on their website, so we would not have to spend month's researching and developing a solution for it?

You not even realizing that for a "Great value" that you provide to your customers, you are being paid, but when it comes to your wallet, you want it for free.

AlexLilic wrote:

There is an abundance of published information on how to resolve software faults, recover from errors, service hardware, etc - and the community is characterised by (if anything too much) freely available advice.

There is bunch of free info about data recovery service, which you should take a time and research.

This forum has helped hundreds, if not thousands, of people to resolve their problems.

bubu · **Joined:** January 16th, 2009, 12:04 **Posts:** 2

...so its not as simple as plugging the locked drive in and fixing the firmware issue? I am 100% positive I'm one of the unlucky ones Seagate managed to screw royally with the firmware bug.

Once the drive is recognized in the bios would'nt it automatically re-sync with the other drive since all that would be done is sending a few commands to unlock the firmware?

...I may not have a choice on price

...but still waiting for someone to shoot me a quote.

harddrivespecialist

bubu wrote:

I'm an end user with the good ol' SA drive not recognizing in the bios and looking for a referral to get it fixed. Drive is out of Thailand with the SD15 firmware.

Exact situation is the drive was running in a RAID 0 setup...2nd drive of the set is still running ok. I'm unsure how much having the drive raided complicates the recovery. Ideally getting the drive back so I can re-establish the RAID 0 long enough to copy of the data would be ideal.

I'm in Southern California and would prefer to deal with someone local for a quick turn around. Price is an issue :roll:

as I'm a student (and yes you will laugh but I lost 2 weeks work on my thesis). Feel free to PM me with a quote...

If you let us know where you are located, we can point you to one of the reputable pro in area near you.

fatlip · **Joined:** December 26th, 2008, 14:20 **Posts:** 5

Here is your solution:
http://seagate.custkb.com/seagate/crm/s ... cId=207931
http://techreport.com/discussions.x/16246

BlackST

Read carefully: they seem to offer data recovery service for drives bricked during the fw update, not on already bricked. And a fw update requires a full functional drive. So what?

fatlip · **Joined:** December 26th, 2008, 14:20 **Posts:** 5

Ummm, not according to the official statement:

"But if you are unable to access your data due to this issue, Seagate will provide free data recovery services. Seagate will work with you to expedite a remedy to minimize any disruption to you or your business."

Nowhere does it say that it is only for drives Bricked during the update. It says if you can't access your data because of the issue.

So what?

guru

hmmmm will give Seagate a call LMAO see what their "SOLUTION" is

Doomer

fatlip wrote:

Ummm, not according to the official statement:

"But if you are unable to access your data due to this issue, Seagate will provide free data recovery services. Seagate will work with you to expedite a remedy to minimize any disruption to you or your business."

This is gonna be hell of the problem

fatlip · **Joined:** December 26th, 2008, 14:20 **Posts:** 5

Doomer wrote:

This is gonna be hell of the problem

It will be... especially with the amount of drives that are going to be returned for DR. Let's face it though, this was obviously a firmware problem that didn't go through proper R&D and proper testing.

If it was a failure rate of 1-2%, I could accept it as just a regular failure, but when they are seeing 30-40% failure rate, they deserve to eat every penny it costs them for this.

Now in my case, I don't need to recover anything. I was having more fun screwing around with the drive and looking "inside" (not literally). I never posted here asking for help as a noob as I knew what the response would be, but I did find some useful information and links that helped somewhat in learning a little about the crazy stuff you guys have to figure out in the DR world -- Thanks, but I'll stick to Video Engineering

--

Doomer

fatlip wrote:

Doomer wrote:

If it was a failure rate of 1-2%, I could accept it as just a regular failure, but when they are seeing 30-40% failure rate, they deserve to eat every penny it costs them for this.

30-40% actually is incorrect
it at least twice less according to my statistics

cryoborgofthevenus

Is that 60-80% ?:D

HardDiskBug · **Joined:** October 19th, 2006, 11:56 **Posts:** 222

Doomer wrote:

fatlip wrote:

Ummm, not according to the official statement:

"But if you are unable to access your data due to this issue, Seagate will provide free data recovery services. Seagate will work with you to expedite a remedy to minimize any disruption to you or your business."

This is gonna be hell of the problem

Doomer, could you comment something more about this?

gsustek

anyone, could you send a code example off seagate terminal code, like setMAx size of HDD?

HDD GURU FORUMS

Solution for 7200.11 Hard disk

Who is online