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acki
 Post subject: seagate ST3500320NS recognized as ST_M13FQBL
PostPosted: February 24th, 2009, 6:00 
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Joined: February 24th, 2009, 5:02
Posts: 2
Location: World
Hi
I have ST3500320NS from defective seagate series which is recognized by bios as ST_M13FQBL. I know about this series problems with CC and BSY errors, but in this case i cannot comunicate with pcb with and without installed on hdd. Im using CA-42 nokia cable. Termianal and cable working properly with older seagate discs. Is there any chance to bring it back to live.
Thanks for any suggestions
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BlackST
 Post subject: Re: seagate ST3500320NS recognized as ST_M13FQBL
PostPosted: February 24th, 2009, 7:45 
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Joined: July 18th, 2006, 3:05
Posts: 7474
Location: ITALY
Would you mind explain what are you doing exactly?
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hddguy
 Post subject: Re: seagate ST3500320NS recognized as ST_M13FQBL
PostPosted: February 24th, 2009, 7:52 
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Joined: November 9th, 2006, 15:15
Posts: 2983
I assume your PCB is defective, or even SATA cable/port. Also, I think maybe baud rate is wrong in terminal, but I really would recommend you stop what your doing and consult a professional if data is important.
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acki
 Post subject: Re: seagate ST3500320NS recognized as ST_M13FQBL
PostPosted: February 24th, 2009, 8:13 
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Joined: February 24th, 2009, 5:02
Posts: 2
Location: World
Disk is detected as:
ST_M13FQBL
serial: QNR_BFW
Firmware: 1204F3C8

Serial cable is working properly on the seagate ST3160815AS with 9600 8,n,1,n when i try to communicate with ST3500320NS with 38400 8,n,1,n there is no any answer from pcb. I have exactly the same second working disk and im wondering is there a possibility to install good pcb and try to follow this quide

http://www.msfn.org/board/index.php?showtopic=128807

Disk was the same issue in different sata ports, cables, and even computers.

Thanks
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hddguy
 Post subject: Re: seagate ST3500320NS recognized as ST_M13FQBL
PostPosted: February 24th, 2009, 8:25 
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Joined: November 9th, 2006, 15:15
Posts: 2983
As I said in my last post, I think its time to consult a professional. There could be a number of reasons for this fault, and any information you get here will be based purely on guesswork.
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BlackST
 Post subject: Re: seagate ST3500320NS recognized as ST_M13FQBL
PostPosted: February 24th, 2009, 8:59 
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Joined: July 18th, 2006, 3:05
Posts: 7474
Location: ITALY
The problem is elsewhere.
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Doomer
 Post subject: Re: seagate ST3500320NS recognized as ST_M13FQBL
PostPosted: February 24th, 2009, 12:14 
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User avatar

Joined: September 29th, 2005, 12:02
Posts: 3564
Location: Chicago
Drive has partially initilized from ROM that makes such thing

_________________
SAN, NAS, RAID, Server, and HDD Data Recovery.
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Noris
 Post subject: Re: seagate ST3500320NS recognized as ST_M13FQBL
PostPosted: March 31st, 2009, 2:05 
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Joined: March 31st, 2009, 1:34
Posts: 1
Location: Russia
Hi
I have ST31500341AS from defective seagate series which is recognized by bios as ST_M13FQBL. I have appeared in the same situation as well as "acki". As stand in computers and ST3500320AS and ST3500320NS and ST3320620NS and two ST31000333AS in D-Link 323 - after happened it becomes terrible
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_TK_
 Post subject: Re: seagate ST3500320NS recognized as ST_M13FQBL
PostPosted: August 10th, 2010, 3:02 
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Joined: June 30th, 2009, 16:06
Posts: 60
Location: Germany
Hi gents,

I have 2 discs here with an identic problem:
- ST3750330NS, S/N: 9QK1LSX4, FW: SN05
- ST31000340NS, S/N: 9QJ21BF8, FW: SN05

At least one of them was damaged by an external voltage drop.
Both are klicking after spin-up, and will not get ready. Only PCB connected, I can see the following data (on BOTH discs!) in PC3K:

Model: ST_M13FQBL
S/N: QNR_BFW
FW: 1204F3C8
capacity: LBA 8089950 (3.86 GB)

Does anybody have a helpful idea, how to solve that problem? For me it looks like defective ROM-Data, caused by the outcome of external voltage drop.
I tried shorting the read channel, but for typing "/2" + "Z" my fingers are a little bit too slow.

Thanks in advance!

Thomas
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_TK_
 Post subject: Re: seagate ST3500320NS recognized as ST_M13FQBL
PostPosted: August 10th, 2010, 3:36 
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Joined: June 30th, 2009, 16:06
Posts: 60
Location: Germany
Ok, both drives are repaired now. I used the wrong test tips for shorting.
Standard procedure was working fine ;-)
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xsoliman
 Post subject: Re: seagate ST3500320NS recognized as ST_M13FQBL
PostPosted: August 10th, 2010, 16:38 
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Joined: May 16th, 2009, 9:32
Posts: 325
Location: UNited Kingdom
Can you tell us any more about this physical "read channel shorting" ?
Is this a standard (PC300 based) technique
Presumably it only applies to certain Seagate models ?
To force it into 'factory mode' ?
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_TK_
 Post subject: Re: seagate ST3500320NS recognized as ST_M13FQBL
PostPosted: August 10th, 2010, 17:00 
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Joined: June 30th, 2009, 16:06
Posts: 60
Location: Germany
Here is a nice description, with a picture:
http://www.msfn.org/board/unlocking-ter ... 29551.html
I saw these phenomenon only at the 2 ES.2 drives, not anywhere else.

The solution is independend from PC-3000; you can also use any other terminal, e.g. Nokia CA-45 cable, or HD doctor (of course you should understand the seagate commands, and not use 1-click-solutions...).

The background for shorting the read channel is:
The disc loads parts of the firmware from platters, then a faulty part will be recognized (LED:000000CC...). In this moment you have a chance to stop loading the faulty firmware by shorting read channel (and switching spindle motor off: ^z, "/2", "Z") - the terminal is now accessible.
Then you can remove the tips, start motor ("U"), type "/1", "N1" (reset S.M.A.R.T.), switch off, switch on, "m0,2,2,,,,,22" (regenerate translator) - voilá!
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spectom
 Post subject: Re: seagate ST3500320NS recognized as ST_M13FQBL
PostPosted: August 10th, 2010, 18:11 
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Joined: February 2nd, 2009, 6:15
Posts: 6
Location: Orway Oslo
_TK_ wrote:
Here is a nice description, with a picture:
http://www.msfn.org/board/unlocking-ter ... 29551.html
I saw these phenomenon only at the 2 ES.2 drives, not anywhere else.

The solution is independend from PC-3000; you can also use any other terminal, e.g. Nokia CA-45 cable, or HD doctor (of course you should understand the seagate commands, and not use 1-click-solutions...).

The background for shorting the read channel is:
The disc loads parts of the firmware from platters, then a faulty part will be recognized (LED:000000CC...). In this moment you have a chance to stop loading the faulty firmware by shorting read channel (and switching spindle motor off: ^z, "/2", "Z") - the terminal is now accessible.
Then you can remove the tips, start motor ("U"), type "/1", "N1" (reset S.M.A.R.T.), switch off, switch on, "m0,2,2,,,,,22" (regenerate translator) - voilá!



Best of luck, great work :-)
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Dizidago357
 Post subject: Re: seagate ST3500320NS recognized as ST_M13FQBL
PostPosted: August 18th, 2010, 17:54 
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Joined: July 16th, 2010, 11:36
Posts: 128
Location: United States
Hi,

I have a 1.5TB Seagate 7200.11, model ST31500341AS, FW: CC3H. When connected in Linux, it shows up as incorrect information. In HD Doctor, the drive goes ready with the following:

Model: ST_M13FQBL
Serial: QNR_BFW
FW: 1117F393
LBA: 8089950

I've been reading around and have seen some fixes, but none of these deal with this problem as the drive is not ES.2. The motor is starting to go out, as it has locked up a few times and I have had to free it.

Anyone have any suggestions for repair? Is this a corrupt FW issue, or maybe a standard 7200.11 problem that may be fixed in HD Doctor? Possibly something for Terminal Mode?

Thanks for any help in advance!
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drc
 Post subject: Re: seagate ST3500320NS recognized as ST_M13FQBL
PostPosted: August 18th, 2010, 21:08 
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Joined: August 12th, 2008, 13:11
Posts: 3235
Location: USA
Dizidago357 wrote:
The motor is starting to go out, as it has locked up a few times and I have had to free it.

:shock:

This drive needs pro help.

_________________
You don't have to backup all of your files, just the ones you want to keep.
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_TK_
 Post subject: Re: seagate ST3500320NS recognized as ST_M13FQBL
PostPosted: August 19th, 2010, 3:06 
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Joined: June 30th, 2009, 16:06
Posts: 60
Location: Germany
Hi Dizidago357,

did you try and understand my description above? Maybe this behaviour comes also with new 7200.11 firmware. Only seagate knows...

Normally during disc start you interrupt firmware sectors reading by insulating PCB's motor connection. But for this special failure, PCB must read a couple of sectors first. So in the moment you see the failure message in terminal (LED:000000CC...), you have to short read channel to interrupt reading further sectors (I use good micro probes). That's it. Than you reset S.M.A.R.T. and translator, like usual.

If you're not succesful, send me the disc, and I will try it for you (with a little fee).

Kind regards,

Thomas
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hddguy
 Post subject: Re: seagate ST3500320NS recognized as ST_M13FQBL
PostPosted: August 19th, 2010, 3:16 
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Joined: November 9th, 2006, 15:15
Posts: 2983
Dizidago357 wrote:
In HD Doctor, the drive goes ready with the following:

Model: ST_M13FQBL
Serial: QNR_BFW
FW: 1117F393
LBA: 8089950

The motor is starting to go out, as it has locked up a few times and I have had to free it.



I have seen this symptom in cases where motor is not spinning to correct speed, or has some eccentricity from released bearings.

drc is right, you need pro help. I think no ammount of terminal comands will help here.
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Dizidago357
 Post subject: Re: seagate ST3500320NS recognized as ST_M13FQBL
PostPosted: November 9th, 2010, 12:30 
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Joined: July 16th, 2010, 11:36
Posts: 128
Location: United States
Sorry it's been so long. Thanks all for the replies. I know the motor issue will need more than terminal commands to repair, but assuming I can get the drive to spin for a short time, I only need a small amount of data off the drive. That was my reasoning for asking if there were any ways to repair the issues with accessing the drive and the possible corrupt FW.

Thanks!
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Victor.B.Benavente
 Post subject: Re: seagate ST3500320NS recognized as ST_M13FQBL
PostPosted: December 10th, 2010, 4:00 
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Joined: December 10th, 2010, 3:50
Posts: 1
Location: Australia
Hey Dizidago357,

I have the same problem as you. Please confirm me if you solved the problem. This is the type of external hard disk that I have (I think the same as you):

Unit Model: Seagate Desktop
Model: ST_M13FQBL
Serial Number: QNR_BFW
Firmware Revision: 1117F393

One day I couldn't see the letter of the disk once connected to my laptop. I tried to recover the data using the following software:
• Advanced Disk Recovery
• Disk Doctors Windows Data Recovery(FAT)
• Disk Doctors Windows Data Recovery(NTFS)
• EASEUS Data Recovery Wizard Professional 5.0.1 Demo
• EasyRecovery Professional Trial
• Recover My Files
• Total Recall Data Recovery Software
The output from the “SeaTools for Windows” was:

--------------- SeaTools for Windows v1.2.0.4 ---------------
15/11/2010 9:56:38 PM
Unit Serial: 00000000
Unit Model: Seagate Desktop
Model: ST_M13FQBL
Serial Number: QNR_BFW
Firmware Revision: 1117F393
Test Unavailable - Test Unavailable 15/11/2010 9:56:38 PM
Short DST - Started 15/11/2010 9:57:15 PM
Short DST - Pass 15/11/2010 9:57:18 PM
Long DST - Started 15/11/2010 9:58:00 PM
Long DST - Pass 15/11/2010 9:58:03 PM
Identify - Started 15/11/2010 9:58:13 PM
Long Generic - Started 15/11/2010 9:59:32 PM
Short Generic - Started 15/11/2010 10:02:19 PM
Short Generic - FAIL 15/11/2010 10:02:21 PM
SeaTools Test Code: 606060C0
Long Generic - Started 15/11/2010 10:04:13 PM
Bad LBA: 0 Unable to repair
Long Generic - FAIL 15/11/2010 10:04:30 PM
SeaTools Test Code: 606060D0
Test Unavailable - Test Unavailable 15/11/2010 10:16:36 PM
Long DST - Started 15/11/2010 10:17:15 PM
Long DST - Pass 15/11/2010 10:17:20 PM
Long Generic - Started 15/11/2010 10:27:00 PM
Bad LBA: 0 Not Repaired
Bad LBA: 1 Not Repaired
Bad LBA: 2 Not Repaired
Bad LBA: 3 Not Repaired
Bad LBA: 4 Not Repaired
Bad LBA: 5 Not Repaired
Bad LBA: 6 Not Repaired
Bad LBA: 7 Not Repaired
Bad LBA: 8 Not Repaired
Bad LBA: 9 Not Repaired
Bad LBA: 10 Not Repaired
Bad LBA: 11 Not Repaired
Bad LBA: 12 Not Repaired
Bad LBA: 13 Not Repaired
Bad LBA: 14 Not Repaired
Bad LBA: 15 Not Repaired
Bad LBA: 16 Not Repaired
Bad LBA: 17 Not Repaired
Bad LBA: 18 Not Repaired
Bad LBA: 19 Not Repaired
Bad LBA: 20 Not Repaired
Bad LBA: 21 Not Repaired
Bad LBA: 22 Not Repaired
Bad LBA: 23 Not Repaired
Bad LBA: 24 Not Repaired
Bad LBA: 25 Not Repaired
Bad LBA: 26 Not Repaired
Bad LBA: 27 Not Repaired
Bad LBA: 28 Not Repaired
Bad LBA: 29 Not Repaired
Bad LBA: 30 Not Repaired
Bad LBA: 31 Not Repaired
Bad LBA: 32 Not Repaired
Bad LBA: 33 Not Repaired
Bad LBA: 34 Not Repaired
Bad LBA: 35 Not Repaired
Bad LBA: 36 Not Repaired
Bad LBA: 37 Not Repaired
Bad LBA: 38 Not Repaired
Bad LBA: 39 Not Repaired
Bad LBA: 40 Not Repaired
Bad LBA: 41 Not Repaired
Bad LBA: 42 Not Repaired
Bad LBA: 43 Not Repaired
Bad LBA: 44 Not Repaired
Bad LBA: 45 Not Repaired
Bad LBA: 46 Not Repaired
Bad LBA: 47 Not Repaired
Bad LBA: 48 Not Repaired
Bad LBA: 49 Not Repaired
Bad LBA: 50 Not Repaired
Bad LBA: 51 Not Repaired
Bad LBA: 52 Not Repaired
Bad LBA: 53 Not Repaired
Bad LBA: 54 Not Repaired
Bad LBA: 55 Not Repaired
Bad LBA: 56 Not Repaired
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Bad LBA: 58 Not Repaired
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Bad LBA: 60 Not Repaired
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Bad LBA: 65 Not Repaired
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Bad LBA: 78 Not Repaired
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Bad LBA: 80 Not Repaired
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Bad LBA: 85 Not Repaired
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Bad LBA: 90 Not Repaired
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Bad LBA: 93 Not Repaired
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Bad LBA: 118 Not Repaired
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Bad LBA: 120 Not Repaired
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Bad LBA: 135 Not Repaired
Bad LBA: 136 Not Repaired
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Bad LBA: 138 Not Repaired
Bad LBA: 139 Not Repaired
Bad LBA: 140 Not Repaired
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Bad LBA: 142 Not Repaired
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Bad LBA: 144 Not Repaired
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Bad LBA: 155 Not Repaired
Bad LBA: 156 Not Repaired
Bad LBA: 157 Not Repaired
Bad LBA: 158 Not Repaired
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Bad LBA: 160 Not Repaired
Bad LBA: 161 Not Repaired
Bad LBA: 162 Not Repaired
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Bad LBA: 206 Not Repaired
Bad LBA: 207 Not Repaired
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Bad LBA: 210 Not Repaired
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Bad LBA: 220 Not Repaired
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Bad LBA: 248 Not Repaired
Bad LBA: 249 Not Repaired
Long Generic - FAIL 15/11/2010 10:27:46 PM
SeaTools Test Code: 606060D0
Test Unavailable - Test Unavailable 15/11/2010 10:34:50 PM
Long Generic - Started 15/11/2010 10:38:11 PM
Bad LBA: 0 Not Repaired
Bad LBA: 1 Not Repaired
Bad LBA: 2 Not Repaired
Bad LBA: 3 Not Repaired
Bad LBA: 4 Not Repaired
Bad LBA: 5 Not Repaired
Bad LBA: 6 Not Repaired
Bad LBA: 7 Not Repaired
Bad LBA: 8 Not Repaired
Bad LBA: 9 Not Repaired
Bad LBA: 10 Not Repaired
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Bad LBA: 140 Not Repaired
Bad LBA: 141 Not Repaired
Bad LBA: 142 Not Repaired
Bad LBA: 143 Not Repaired
Bad LBA: 144 Not Repaired
Bad LBA: 145 Not Repaired
Bad LBA: 146 Not Repaired
Bad LBA: 147 Not Repaired
Bad LBA: 148 Not Repaired
Bad LBA: 149 Not Repaired
Bad LBA: 150 Not Repaired
Bad LBA: 151 Not Repaired
Bad LBA: 152 Not Repaired
Bad LBA: 153 Not Repaired
Bad LBA: 154 Not Repaired
Bad LBA: 155 Not Repaired
Bad LBA: 156 Not Repaired
Bad LBA: 157 Not Repaired
Bad LBA: 158 Not Repaired
Bad LBA: 159 Not Repaired
Bad LBA: 160 Not Repaired
Bad LBA: 161 Not Repaired
Bad LBA: 162 Not Repaired
Bad LBA: 163 Not Repaired
Bad LBA: 164 Not Repaired
Bad LBA: 165 Not Repaired
Bad LBA: 166 Not Repaired
Bad LBA: 167 Not Repaired
Bad LBA: 168 Not Repaired
Bad LBA: 169 Not Repaired
Bad LBA: 170 Not Repaired
Bad LBA: 171 Not Repaired
Bad LBA: 172 Not Repaired
Bad LBA: 173 Not Repaired
Bad LBA: 174 Not Repaired
Bad LBA: 175 Not Repaired
Bad LBA: 176 Not Repaired
Bad LBA: 177 Not Repaired
Bad LBA: 178 Not Repaired
Bad LBA: 179 Not Repaired
Bad LBA: 180 Not Repaired
Bad LBA: 181 Not Repaired
Bad LBA: 182 Not Repaired
Bad LBA: 183 Not Repaired
Bad LBA: 184 Not Repaired
Bad LBA: 185 Not Repaired
Bad LBA: 186 Not Repaired
Bad LBA: 187 Not Repaired
Bad LBA: 188 Not Repaired
Bad LBA: 189 Not Repaired
Bad LBA: 190 Not Repaired
Bad LBA: 191 Not Repaired
Bad LBA: 192 Not Repaired
Bad LBA: 193 Not Repaired
Bad LBA: 194 Not Repaired
Bad LBA: 195 Not Repaired
Bad LBA: 196 Not Repaired
Bad LBA: 197 Not Repaired
Bad LBA: 198 Not Repaired
Bad LBA: 199 Not Repaired
Bad LBA: 200 Not Repaired
Bad LBA: 201 Not Repaired
Bad LBA: 202 Not Repaired
Bad LBA: 203 Not Repaired
Bad LBA: 204 Not Repaired
Bad LBA: 205 Not Repaired
Bad LBA: 206 Not Repaired
Bad LBA: 207 Not Repaired
Bad LBA: 208 Not Repaired
Bad LBA: 209 Not Repaired
Bad LBA: 210 Not Repaired
Bad LBA: 211 Not Repaired
Bad LBA: 212 Not Repaired
Bad LBA: 213 Not Repaired
Bad LBA: 214 Not Repaired
Bad LBA: 215 Not Repaired
Bad LBA: 216 Not Repaired
Bad LBA: 217 Not Repaired
Bad LBA: 218 Not Repaired
Bad LBA: 219 Not Repaired
Bad LBA: 220 Not Repaired
Bad LBA: 221 Not Repaired
Bad LBA: 222 Not Repaired
Bad LBA: 223 Not Repaired
Bad LBA: 224 Not Repaired
Bad LBA: 225 Not Repaired
Bad LBA: 226 Not Repaired
Bad LBA: 227 Not Repaired
Bad LBA: 228 Not Repaired
Bad LBA: 229 Not Repaired
Bad LBA: 230 Not Repaired
Bad LBA: 231 Not Repaired
Bad LBA: 232 Not Repaired
Bad LBA: 233 Not Repaired
Bad LBA: 234 Not Repaired
Bad LBA: 235 Not Repaired
Bad LBA: 236 Not Repaired
Bad LBA: 237 Not Repaired
Bad LBA: 238 Not Repaired
Bad LBA: 239 Not Repaired
Bad LBA: 240 Not Repaired
Bad LBA: 241 Not Repaired
Bad LBA: 242 Not Repaired
Bad LBA: 243 Not Repaired
Bad LBA: 244 Not Repaired
Bad LBA: 245 Not Repaired
Bad LBA: 246 Not Repaired
Bad LBA: 247 Not Repaired
Bad LBA: 248 Not Repaired
Bad LBA: 249 Not Repaired
Long Generic - FAIL 15/11/2010 10:39:15 PM
SeaTools Test Code: 606060D0
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Dizidago357
 Post subject: Re: seagate ST3500320NS recognized as ST_M13FQBL
PostPosted: January 19th, 2011, 13:58 
Offline

Joined: July 16th, 2010, 11:36
Posts: 128
Location: United States
Victor,

No solution, but being that this is my personal drive and not a customer drive it has been put on the back burner. Every now and again I work on it for an hour or so, but no solutions yet. Has anyone else seen this and had success?

Dizi
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