FYI, you've posted this in the wrong part of the forum (your question is not related to a guide written by a forum member), so I've asked the forum mods to move this thread to the correct section "Hard Disk Drives: data recovery and repair". It should be moved to there soon. Until it is moved, you can still reply to the thread here.
Kinghq1 wrote:
Just purchased a verbatim wallet drive. I've attempted to connect it to USB 2.0 ports on a laptop and desktop and windows will not see it, both XP 32 bit and 7 64 bit.
What do you mean exactly by "not see it"? Is there any USB recognition by Windows at all e.g. the double beep sound? Is the drive visible as a USB device in WinXP Device Manager, even if it isn't visible in "My Computer"?
Does the drive show
any sign of "life" when plugged in via USB at all e.g. any light / sound from the drive? Even if perhaps your PCs would actually need a USB Y-cable to provide enough power (see the Verbatim support section for the Wallet drive for discussion about this), I would expect
some sign of life with a single power cable, even if the drive did not operate correctly. If there is absolutely no sign of life at all from the drive, have you tried a different USB cable?
Finally, it may simply be a faulty drive. What is the returns policy of the supplier, and which company was that?