einstein9 wrote:
the App. charge you by MB/GB whatever
seems you passed the limit
i`ve tried it when it connects to the server it verifies the license which seems you don`t have enough credits to run the restore
According to the Boomerang website, unfortunately that suggestion doesn't fit.

The OP said they were:
jana wrote:
trying to cancel our automatic annual renewal payments
and it is only the
unlimited version (i.e. without GB limits) which has annual renewal, according to the Boomerang order page (which I deliberately won't link here, to avoid helping their SEO by giving a backlink to their site). If the OP has some other license which is not shown on the Boomerang website, but which has a GB recovery limit
and annual renewal, I hope they will update this thread with that info.

Also, the error message reported by the OP:
jana wrote:
Error. Cannot conect to server.
would be a very poor error message, if the software really wanted to say "Sorry you have exceeded your recovery limit, please pay us some more money"
