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mathy10544
 Post subject: my passport ultra WD usb 3.0 2tb
PostPosted: November 18th, 2015, 6:30 
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Joined: November 18th, 2015, 6:26
Posts: 4
Location: United States
my passport ultra WD usb 3.0 2tb

i bought it in june 2015, it worked 100% good
i droped it about 3 feet onto a hardwood floor and now it doesnt work

when i plug it in the light comes on and blinks
it shows up in device manager
when i go to the device manager properties and go to volumes and click populate it just loads forever and never actually loads
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jermy
 Post subject: Re: my passport ultra WD usb 3.0 2tb
PostPosted: November 18th, 2015, 6:49 
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Joined: March 19th, 2015, 15:01
Posts: 1387
Location: isreal
if the data is important my advice would be to send it to a DR firm (not a computer repair shop)
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pcimage
 Post subject: Re: my passport ultra WD usb 3.0 2tb
PostPosted: November 18th, 2015, 16:41 
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Joined: November 29th, 2006, 10:08
Posts: 7843
Location: UK
Spildit wrote:
jermy wrote:
if the data is important my advice would be to send it to a DR firm (not a computer repair shop)


+1

If you need to recover the data this is your only viable option.

Regards and good luck.


+2

Absolutely nothing you can do yourself.

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mathy10544
 Post subject: Re: my passport ultra WD usb 3.0 2tb
PostPosted: November 20th, 2015, 7:53 
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Joined: November 18th, 2015, 6:26
Posts: 4
Location: United States
thankyou for the timely responses, i am not sure if this makes a difference but:
if i use MiniTool Partition Wizard Free it loads the hard drives for a long time and won't load but if i loosen then usb to the external 2tb hdd that is broken but not completely remove it, it shows up and i can "fix MBR" and use "explore partition" (it takes a long long time to "fix MBR") and when i explore partition it shows the director tree of my stuff... if i unplug it and plug it back in i have to fix the mbr again before i can see anything

does this change anything or is there still nothing i can do myself?
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galaxy
 Post subject: Re: my passport ultra WD usb 3.0 2tb
PostPosted: November 20th, 2015, 9:07 
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Joined: January 31st, 2014, 8:46
Posts: 242
Location: India
data is important sent to professional
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MindMergepk
 Post subject: Re: my passport ultra WD usb 3.0 2tb
PostPosted: November 20th, 2015, 9:24 
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Joined: December 8th, 2013, 4:48
Posts: 831
Location: Pakistan
pcimage wrote:
Spildit wrote:
jermy wrote:
if the data is important my advice would be to send it to a DR firm (not a computer repair shop)


+1

If you need to recover the data this is your only viable option.

Regards and good luck.


+2

Absolutely nothing you can do yourself.


+3
are you absolutely 100% sure that disk is spinning just fine and has no abnormal, clicking noise ?
can you record sound and upload here ?

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mathy10544
 Post subject: Re: my passport ultra WD usb 3.0 2tb
PostPosted: November 20th, 2015, 10:09 
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Joined: November 18th, 2015, 6:26
Posts: 4
Location: United States
MindMergepk wrote:
pcimage wrote:
Spildit wrote:
jermy wrote:
if the data is important my advice would be to send it to a DR firm (not a computer repair shop)


+1

If you need to recover the data this is your only viable option.

Regards and good luck.


+2

Absolutely nothing you can do yourself.


+3
are you absolutely 100% sure that disk is spinning just fine and has no abnormal, clicking noise ?
can you record sound and upload here ?


i noticed no clicking noises... see my update about mbr
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MindMergepk
 Post subject: Re: my passport ultra WD usb 3.0 2tb
PostPosted: November 21st, 2015, 2:08 
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Joined: December 8th, 2013, 4:48
Posts: 831
Location: Pakistan
honestly it is dangerous to play with disk which is dropped.
however i can assist you further to diagnose it if there is absolutely no abnormal noise.
leave Team viewer details here.

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eng.mas
 Post subject: Re: my passport ultra WD usb 3.0 2tb
PostPosted: November 21st, 2015, 2:53 
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Joined: January 1st, 2015, 9:04
Posts: 138
Location: palestine
+4 if u want data send it to DR profesional

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mathy10544
 Post subject: Re: my passport ultra WD usb 3.0 2tb
PostPosted: November 26th, 2015, 9:17 
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Joined: November 18th, 2015, 6:26
Posts: 4
Location: United States
MindMergepk wrote:
honestly it is dangerous to play with disk which is dropped.
however i can assist you further to diagnose it if there is absolutely no abnormal noise.
leave Team viewer details here.


ive never used team viewer before should we arrange a specific time?
you can contact me on skype? mathy10544

my teamviewer is 214 765 842
pw is 4293
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jermy
 Post subject: Re: my passport ultra WD usb 3.0 2tb
PostPosted: November 26th, 2015, 9:45 
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Joined: March 19th, 2015, 15:01
Posts: 1387
Location: isreal
he said
MindMergepk wrote:
however i can assist you further to diagnose it if there is absolutely no abnormal noise.

but you didn't respond
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northwind
 Post subject: Re: my passport ultra WD usb 3.0 2tb
PostPosted: November 26th, 2015, 11:20 
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Joined: January 28th, 2009, 10:54
Posts: 3456
Location: Greece
mathy10544 wrote:
MindMergepk wrote:
honestly it is dangerous to play with disk which is dropped.
however i can assist you further to diagnose it if there is absolutely no abnormal noise.
leave Team viewer details here.


ive never used team viewer before should we arrange a specific time?
you can contact me on skype? mathy10544

my teamviewer is 214 765 842
pw is 4293


Giving your tv details in public is generally a bad idea. :mrgreen:

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MindMergepk
 Post subject: Re: my passport ultra WD usb 3.0 2tb
PostPosted: November 26th, 2015, 11:24 
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Joined: December 8th, 2013, 4:48
Posts: 831
Location: Pakistan
just added on skype.

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