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 Post subject: WD Drive bluescreened, and now has odd stats...
PostPosted: February 26th, 2017, 16:45 
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Joined: February 26th, 2017, 16:28
Posts: 2
Location: North Carolina
I have a WDC WD10S21X-24R1BT0-SSHD-8GB that ran well in my Lenovo laptop until one fateful bluescreen in Windows 10, in the middle of a usual session. It was the first time it had ever shown any issues and it rendered the drive useless. I am pretty sure the issue is not hardware related, but instead firmware/software. I'm not sure what happened exactly and I was hoping someone could help me understand and advise me to recovery. Here's the info I've collected:

First of all, it's a 'hybrid' drive, which makes me think that could be the trouble right there. It's one of those drives with the gimmicky built in 8 GB SSD.
As to what the blue screen said, It happened rather quickly and at the time I didn't write it down, thinking I would short-term memory hold it until the computer booted. And then it didn't boot, and it went out of my mind. It was something about storage. :'D


From Disk management: http://prnt.sc/edpc9x
Please note that it is physical disk 3. The other drives are accounted for. What does it mean here? It says its 2GB when it's one plus the gimmick drive. GPT Protective partion?

WD's Diagnostic Tool: http://prntscr.com/edpfid
0 mb and it passes its smart test....

Easeus Data Recovery Wizard shows some lost partitions. All that's in there is some weird boot info, including the passing with flying clors chkdsk I did on it before it crashed-- no documents or file structure. If anyone needs to see this, please let me know:
http://prntscr.com/edpg8w

If anyone has any ideas for tools to use to analyze the drive further, let me know. I'm also attaching a txt file from disk checkup. Also, I'm sorry if I violated board protocol in any way.


Attachments:
DriveInfo.txt [13.89 KiB]
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 Post subject: Re: WD Drive bluescreened, and now has odd stats...
PostPosted: March 6th, 2017, 9:46 
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Joined: February 26th, 2017, 16:28
Posts: 2
Location: North Carolina
Is there any aditional info or scans I can provide?


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 Post subject: Re: WD Drive bluescreened, and now has odd stats...
PostPosted: March 6th, 2017, 10:25 
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Joined: August 18th, 2010, 17:35
Posts: 3636
Location: Massachusetts, USA
The SMART status is likely bogus. The drive is not reading firmware.
If the data is not important, then can try RMA it. If it is, then should consider a data recovery specialist's help.

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 Post subject: Re: WD Drive bluescreened, and now has odd stats...
PostPosted: March 6th, 2017, 14:38 
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Joined: September 8th, 2009, 18:21
Posts: 15461
Location: Australia
labtech wrote:
The SMART status is likely bogus. The drive is not reading firmware.
If the data is not important, then can try RMA it. If it is, then should consider a data recovery specialist's help.

ISTM that the SMART attributes are OK. :?

Code:
SMART ATTRIBUTES:
ID   Description                            Status       Value        Worst        Threshold    Raw Value    TEC                 
---------------------------------------------------------------------------------------------------------------------------------------------
  1   Raw Read Error Rate                    OK           200          200          51           0            N.A.               
  3   Spin Up Time                           OK           187          184          21           1616         N.A.               
  4   Start/Stop Count                       OK           99           99           0            1132         N.A.               
  5   Reallocated Sector Count               OK           200          200          140          0            N.A.               
  7   Seek Error Rate                        OK           200          200          51           0            N.A.               
  9   Power On Time                          OK           84           84           0            11979        N.A.               
10   Spin Retry Count                       OK           100          100          0            0            N.A.               
11   Calibration Retry Count                OK           100          100          0            0            N.A.               
12   Power Cycle Count                      OK           100          100          0            282          N.A.               
192   Power off Retract Count                OK           200          200          0            129          N.A.               
193   Load Cycle Count                       OK           190          190          0            31009        N.A.               
194   Temperature                            OK           112          87           0            35 C         N.A.               
196   Reallocation Event Count               OK           200          200          0            0            N.A.               
197   Current Pending Sector Count           OK           200          200          0            0            N.A.               
198   Uncorrectable Sector Count             OK           100          253          0            0            N.A.               
199   UltraDMA CRC Error Count               OK           200          200          0            0            N.A.               
200   Write Error Count                      OK           200          200          0            0            N.A.               
240   Head flying hours                      OK           84           84           0            11903        N.A.               

Clearly the ID info is bogus:

Code:
Device information:                                                   
   Device ID:                                                         3
   Interface:                                                         SATA
   Device Capacity:                                                   0 MB
   Serial Number:                                                     WDC-ROM SN# XYZ----
   Model Number:                                                      WDC WD10S21X-24R1BT0-SSHD-8GB
   Firmware Revision:                                                 03.01A01
   Partitions:                                                       
      N/A
                                                           
ATA information:                                                     

   Disk geometry:                                                     
      Cylinders:                                                      1
      Tracks/Cylinder:                                                1
      Sectors/Track:                                                  1
      Bytes/Sector:                                                   512
      Total disk sectors:                                             1
      Logical sector size:                                            512
      Physical sector size:                                           512
      Media rotation rate:                                            5400 RPM
      Buffer size:                                                    0 KB
      ECC size:                                                       0 Bytes


The OP could try to retrieve the drive's ROM and SA resources (firmware modules) using a tool such as WDMarvel.

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 Post subject: Re: WD Drive bluescreened, and now has odd stats...
PostPosted: March 8th, 2017, 18:17 
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Joined: August 18th, 2010, 17:35
Posts: 3636
Location: Massachusetts, USA
I would recommend confirming SMART with more than one tool at the very least.

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Hard Disk Drive, SSD, USB Drive and RAID Data Recovery Specialist in Massachusetts


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