All times are UTC - 5 hours [ DST ]




Post new topic Reply to topic  [ 13 posts ] 
Author Message
 Post subject: Data Recovery Issue
PostPosted: April 18th, 2017, 0:42 
Offline

Joined: April 18th, 2017, 0:31
Posts: 4
Location: Los Angeles
Hi I have a dead hard drive, and i need the data off of it.

Here is the story…

i bought a G-Technology 4TB G-DRIVE Thunderbolt USB 3.0 Hard Drive

It stoped working randomly. :oops: I would turn the unit on and no fan, no power up… nothing…

So i opened it up. Inside was a
HGST Ultrastar 7K6000 4 TB Internal HD ‑ SATA ‑ 4" ‑ 7,200

I bought the OWC Drive Dock.

Now when i try to mount that the following happens.

"The Disk you inserted was not readable by this computer"

When i go to disk utility I don’t see my mounted drive… only a config media listed under external. with a capacity of only 104.9 MB

First Aid Passes, but doesn’t do anything.
I can’t mount, or anything.

I’ve downloaded Disk Warrior and other disk restore programs… all with 0 success.

What is my next step?

Here is my Mac.
iMac (Retina 5K, 27-inch, Late 2015)
4 GHz Intel Core i7
32 GB 1867 MHz DDR3
AMD Radeon R9 M395X 4096 MB


Attachments:
Screen Shot 2017-04-17 at 8.57.49 PM.png
Screen Shot 2017-04-17 at 8.57.49 PM.png [ 292.83 KiB | Viewed 581 times ]
Screen Shot 2017-04-17 at 8.54.14 PM.png
Screen Shot 2017-04-17 at 8.54.14 PM.png [ 266.86 KiB | Viewed 581 times ]
Screen Shot 2017-04-17 at 8.52.48 PM.png
Screen Shot 2017-04-17 at 8.52.48 PM.png [ 72.83 KiB | Viewed 581 times ]
Screen Shot 2017-04-17 at 8.52.48 PM.png
Screen Shot 2017-04-17 at 8.52.48 PM.png [ 72.83 KiB | Viewed 581 times ]
Top
 Profile  
 
 Post subject: Re: Data Recovery Issue
PostPosted: April 18th, 2017, 4:54 
Offline
User avatar

Joined: September 8th, 2009, 18:21
Posts: 9213
Location: Australia
Does the drive spin up?

Does the dock report the same 104.9MB capacity on its own, without the drive installed?

_________________
A backup a day keeps DR away.


Top
 Profile  
 
 Post subject: Re: Data Recovery Issue
PostPosted: April 18th, 2017, 9:54 
Offline

Joined: November 7th, 2015, 13:04
Posts: 88
Location: Austin metro area TX USA
Did you try a Puppy Linux usb or dvd boot? What did its file manager report?
I was going to recommend cloning - however, at this point, it might be impossible to do.

_________________
"Take care of thy backups and thy restores shall take care of thee." Ben Franklin
http://collegecafe.fr.yuku.com/forums/4 ... hnologies/


Top
 Profile  
 
 Post subject: Re: Data Recovery Issue
PostPosted: April 18th, 2017, 12:27 
Offline
User avatar

Joined: May 13th, 2010, 11:17
Posts: 2155
Location: Kuwait
Based on the 2nd. image ... it has problems
have a look @ the hdd size its 100mb

Am sure you have many options/Pro`s in LA

good luck

_________________
Kuwait Data Recovery - UNIX GTC
The only reason for time is so that everything doesn't happen at once. By: Albert Einstein


Top
 Profile  
 
 Post subject: Re: Data Recovery Issue
PostPosted: April 18th, 2017, 12:56 
Offline

Joined: April 18th, 2017, 0:31
Posts: 4
Location: Los Angeles
Thanks guys, so i guess i have to take it in to a professional service to get repaired? Anyone have any recommendations in Los Angeles?


Top
 Profile  
 
 Post subject: Re: Data Recovery Issue
PostPosted: April 18th, 2017, 12:57 
Offline

Joined: April 18th, 2017, 0:31
Posts: 4
Location: Los Angeles
fzabkar wrote:
Does the drive spin up?

Does the dock report the same 104.9MB capacity on its own, without the drive installed?



it does not spin when connected... and when the drive is not connected no info is shown as far as disk size


Top
 Profile  
 
 Post subject: Re: Data Recovery Issue
PostPosted: April 18th, 2017, 13:19 
Offline

Joined: May 21st, 2007, 16:10
Posts: 1404
Location: Gothenburg/ Sweden
Hi, put the drive into the dock and power it up.
When it's recognized open terminal and write diskutil list....take a screeenshot and post it here.


Attachments:
diskutillist.jpg
diskutillist.jpg [ 151.23 KiB | Viewed 459 times ]

_________________
Rescue IT Datarecovery service Sweden
Rescue IT Dataräddning Göteborg AB
http://www.rescue-it.se
Top
 Profile  
 
 Post subject: Re: Data Recovery Issue
PostPosted: April 18th, 2017, 13:31 
Offline
User avatar

Joined: April 3rd, 2011, 0:19
Posts: 1509
Location: Providence, RI
thebrentwiggins wrote:
it does not spin when connected..


Obviously, not everyone actually reads what you say before they throw their 2 cents in there. If the drive's not spinning, then you're clearly going to need the assistance of a professional lab. Tying to diagnose a hardware issue like that using only software is an exercise in futility.

_________________
Hard Drive & RAID Data Recovery Services
https://www.data-medics.com/raid-data-recovery/


Top
 Profile  
 
 Post subject: Re: Data Recovery Issue
PostPosted: April 18th, 2017, 13:57 
Offline

Joined: May 21st, 2007, 16:10
Posts: 1404
Location: Gothenburg/ Sweden
thebrentwiggins wrote:
fzabkar wrote:
Does the drive spin up?
it does not spin when connected...

Sorry did miss that when I wrote...yep either pcb is gone or heads...you'll need pro-assistant.

_________________
Rescue IT Datarecovery service Sweden
Rescue IT Dataräddning Göteborg AB
http://www.rescue-it.se


Top
 Profile  
 
 Post subject: Re: Data Recovery Issue
PostPosted: April 18th, 2017, 15:28 
Offline
User avatar

Joined: September 8th, 2009, 18:21
Posts: 9213
Location: Australia
If it is a PCB problem, as it appears to be, then you could try a PCB plus firmware transfer for around US$50.

If you could upload a detailed photo of the component side of the PCB, I could help you to narrow down the problem. It may be as simple as a shorted TVS diode, in which case a DIY fix may cost you nothing.

_________________
A backup a day keeps DR away.


Top
 Profile  
 
 Post subject: Re: Data Recovery Issue
PostPosted: April 18th, 2017, 17:15 
Offline
User avatar

Joined: September 8th, 2009, 18:21
Posts: 9213
Location: Australia
FD2002 Mac OSX El Capitan Drive Dock Error - ASMT109x:
http://www.inateck.com/forums/forum.php?mod=viewthread&tid=499

Quote:
For 6 months I've been using the Inateck FD2002 on an early 2008 Mac Pro (MacPro3,1) running El Capitan (10.11.2) and I've noticed that if I turn on the dock with no external drive inserted into the dock I will get an error "The disk you inserted was not readable by this computer", with the choices: Initialize, Ignore, Eject:

If I select Eject and I insert a drive, the external drive will spin up but it will not mount so I'm unable to access it.

If I select Ignore and I insert a drive then the external drive will spin up and I can access it normally.

If I select Initialize, then the OSX Disk Utility will open automatically and it sees the attached FD2002 as having some uninitialized storage space "ASMT109x - Config Media" 104.9MB Uninitialized.

_________________
A backup a day keeps DR away.


Top
 Profile  
 
 Post subject: Re: Data Recovery Issue
PostPosted: April 18th, 2017, 18:18 
Offline

Joined: November 7th, 2015, 13:04
Posts: 88
Location: Austin metro area TX USA
RolandJS wrote:
Did you try a Puppy Linux usb or dvd boot? What did its file manager report? I was going to recommend cloning - however, at this point, it might be impossible to do.
I need glasses! If the first post mentioned the HD was not spinning -- I totally missed it. I was focused primarily on the data recovery question as given in the title.

_________________
"Take care of thy backups and thy restores shall take care of thee." Ben Franklin
http://collegecafe.fr.yuku.com/forums/4 ... hnologies/


Top
 Profile  
 
 Post subject: Re: Data Recovery Issue
PostPosted: April 18th, 2017, 23:46 
Offline

Joined: April 18th, 2017, 0:31
Posts: 4
Location: Los Angeles
Here is a photo of the drive. any other suggestions?


Attachments:
IMG_2660.JPG
IMG_2660.JPG [ 2.3 MiB | Viewed 355 times ]
Top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 13 posts ] 

All times are UTC - 5 hours [ DST ]


Who is online

Users browsing this forum: No registered users and 25 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group