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 Post subject: Western digital 3.0 TB hard drive problem.
PostPosted: September 2nd, 2017, 9:57 
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Joined: September 2nd, 2017, 9:41
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Location: Charleston SC
I need help with a western digital 3.0 TB hard drive. It is completely full of data and I can't access it at all. When powered up the disk is spinning but disk management doesn't see it until the disk stops. Then in disk management it shows up as disk 1 unknown not initialized with no allocated data shown. When trying to initialize to GPT it gives an error of Virtual disk manager : The specified disk is not convertible because the size is less than the minimum size required for GPT disks. I've tried several freeware data recovery software packages with no luck. The drive is not making any strange noises and sounds normal. Any help would be greatly appreciated. Thanks in advance.


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 Post subject: Re: Western digital 3.0 TB hard drive problem.
PostPosted: September 2nd, 2017, 20:47 
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Joined: September 2nd, 2017, 9:41
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Location: Charleston SC
Just to update: The above information was given using a SATA to USB bridge adapter. I recently tried to connect the hard drive directly to motherboard using a confirmed working SATA port. The drive now does not show up in disk management at all. It does still power up and spins, just can't read. I'm trying to access the drive with Windows 10 Home Edition 64 bit (OS). Any help is appreciated. Thanks


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 Post subject: Re: Western digital 3.0 TB hard drive problem.
PostPosted: September 3rd, 2017, 6:14 
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If the data on the drive is important your best option will be to send the drive to a specialized data recovery firm (and not a regular computer repair shop).

What is the full model of the drive ?

Does it show on BIOS with the correct model name and capacity ?

Does the drive stop to spin after a while ? Does it keeps on spinning ?

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 Post subject: Re: Western digital 3.0 TB hard drive problem.
PostPosted: September 3rd, 2017, 8:34 
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Joined: September 2nd, 2017, 9:41
Posts: 4
Location: Charleston SC
Thanks for the response. It's a Western Digital 3.0TB model # WD30EZRS. The computer will not boot with the drive connected internally, it goes to the BIOS screen showing all connected drives except for this one. The drive location says NONE. After disconnecting this drive, booting the computer and reconnecting the power to the drive it starts spinning. When I connect the sata port cable the drive spins for approximately 2 mins then stops. Thank you again, I'm hoping this drive is repairable.


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 Post subject: Re: Western digital 3.0 TB hard drive problem.
PostPosted: September 3rd, 2017, 8:49 
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Joined: March 19th, 2015, 15:01
Posts: 1258
Location: isreal
lionsfan1973 wrote:
The computer will not boot with the drive connected internally, it goes to the BIOS screen showing all connected drives except for this one. The drive location says NONE.

lionsfan1973 wrote:
booting the computer and reconnecting the power to the drive it starts spinning. When I connect the sata port cable the drive spins for approximately 2 mins then stops.

lionsfan1973 wrote:
I'm hoping this drive is repairable.

I'm afraid it's beyond DIY
if the data on it is important
send it to a DR PRO ("not" to a computer repair shop/computer technician)


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 Post subject: Re: Western digital 3.0 TB hard drive problem.
PostPosted: September 3rd, 2017, 9:25 
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It looks like "firmware" problems on the drive. The drive is not repairable for long term use but it can be "fixed" for the time needed to extract the data out of it.

Of course this requires specialized tools and knowledge. At this point if the drive doesn't have any major internal issue like damaged head(s) it should be a fairly cheap "recovery" when done by a professional.

As norm the data recovery procedure for this sort of issue includes to connect the drive to a specialized hardware based tool, block access to firmware so that the drive doesn't load damaged firmware data/modules, load to the drive RAM a "loader" or in other words overlay that will allow module access, load other necessary modules like dir, check modules on the drive and repair what is damaged, most of the times apllying some module 02 patch as well to help with data extraction and as soon as the drive can be properly initialized data can be extracted and drive can be imaged/cloned with hardware assistence to facilitate the process in case of damaged sectors / spots on the platter.

Again at this point it's beyond a do-it-yourself recovery unless you want to risk ALLOT and most likely loose the data for good....

Regards and good luck.

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 Post subject: Re: Western digital 3.0 TB hard drive problem.
PostPosted: September 3rd, 2017, 9:35 
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Joined: September 2nd, 2017, 9:41
Posts: 4
Location: Charleston SC
Would replacing the PCB board be any help?


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 Post subject: Re: Western digital 3.0 TB hard drive problem.
PostPosted: September 3rd, 2017, 9:46 
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Joined: November 29th, 2006, 10:08
Posts: 6856
Location: UK
lionsfan1973 wrote:
Would replacing the PCB board be any help?


99.999% no.

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 Post subject: Re: Western digital 3.0 TB hard drive problem.
PostPosted: September 3rd, 2017, 10:07 
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pcimage wrote:
lionsfan1973 wrote:
Would replacing the PCB board be any help?


99.999% no.


Agree.

:( :( :(

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 Post subject: Re: Western digital 3.0 TB hard drive problem.
PostPosted: September 3rd, 2017, 10:12 
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Joined: December 19th, 2006, 8:49
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Location: Portugal
Maybe someone here at the forum near Charleston SC can take your case and provide a special HDD Guru price discount ?

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