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 Post subject: Seagate ST500DM002 - Hyperterminal - no response to CTRL + Z
PostPosted: September 12th, 2017, 15:38 
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Joined: September 12th, 2017, 15:20
Posts: 6
Location: Poland
Hello,

At first I apologize for my English. I use google translator.

I would like to try to restore the Seagate ST500DM002 drive to life and get some data back. The disk spins but is not detected by either the BIOS or the system.

Image

I connected it to a computer by terminal and after power up I get something like this:

Code:
Boot 0x10M
Spin Up[0x00000000][0x0000B67C][0x0000BA10]
Trans.

Rst 0x10M
MC Internal LPC Process
Spin Up
(P) SATA Reset


According to the manual (easily to find on the network) I try to enter the diagnostic terminal by pressing CTRL + Z and nothing happens.

In other information that I read the disk terminal can be locked and we need to disconnect the heads for the connection time. When the drive motor stops, tighten the screws to restore the pin header contact and then press CTRL + Z. The problem is that when I attach a drive with disconnected heads until it does not turn on the engine I get the result:

Code:
Boot 0x10M
Spin Up
FAIL Servo Op=0100 Resp=0003
ResponseFrame FFFF 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 FFFF
FAIL Servo Op=0100 Resp=0003
ResponseFrame 2EA0 0603 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0004
FAIL Servo Op=0100 Resp=0003
ResponseFrame 2EA0 0603 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0004
FAIL Servo Op=0100 Resp=0003
ResponseFrame 2EA0 0603 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0004
FAIL Servo Op=0100 Resp=0003
ResponseFrame 2EA0 0603 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0004
FAIL Servo Op=0100 Resp=0003
ResponseFrame 2EA0 0603 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0004
FAIL Servo Op=0100 Resp=0003
ResponseFrame 2EA0 0603 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0004
FAIL Servo Op=0100 Resp=0003
ResponseFrame 2EA0 0603 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0004
FAIL Servo Op=0100 Resp=0003
ResponseFrame 2EA0 0603 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0004
FAIL Servo Op=0100 Resp=0003
ResponseFrame 2EA0 0603 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0004
FAIL Servo Op=0100 Resp=0003
ResponseFrame 2EA0 0603 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0004


And when I tighten the PCB and restoring the connection to the heads CTRL + Z still does not work.

Further reading on the web I did not find information about repairing the 7200.12 series drives. Has anyone actually developed this yet?


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 Post subject: Re: Seagate ST500DM002 - Hyperterminal - no response to CTRL
PostPosted: September 13th, 2017, 17:17 
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Joined: September 8th, 2009, 18:21
Posts: 9618
Location: Australia
Where and how to short Seagate F3 drives:
http://ts.acelaboratory.com/index.php?/ ... -f3-drives

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 Post subject: Re: Seagate ST500DM002 - Hyperterminal - no response to CTRL
PostPosted: September 14th, 2017, 11:07 
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Joined: September 12th, 2017, 15:20
Posts: 6
Location: Poland
Thank you for your answer.

I've already found this site. I have tried both ways of the shorts that they provide. I received such results:

Quote:
First one (for drives without diskware) is short before power on, and after power on trying to reach terminal by Ctrl+Z

The disk heads are knocking and in the terminal I see something like this:
Code:
Boot 0x10M
Spin Up
FAIL  Servo Op=0100 Resp=0003
ResponseFrame FFFF 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 FFFF
FAIL  Servo Op=0100 Resp=0003
ResponseFrame 2EA0 0603 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000
FAIL  Servo Op=0100 Resp=0003
ResponseFrame 2EA0 0603 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000
FAIL  Servo Op=0100 Resp=0003
ResponseFrame 2EA0 0603 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000
FAIL  Servo Op=0100 Resp=0003
ResponseFrame 2EA0 0603 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000
FAIL  Servo Op=0100 Resp=0003
ResponseFrame 2EA0 0603 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000
FAIL  Servo Op=0100 Resp=0003
ResponseFrame 2EA0 0603 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000
FAIL  Servo Op=0100 Resp=0003
ResponseFrame 2EA0 0603 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000
FAIL  Servo Op=0100 Resp=0003
ResponseFrame 2EA0 0603 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000
FAIL  Servo Op=0100 Resp=0003
ResponseFrame 2EA0 0603 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000
FAIL  Servo Op=0100 Resp=0003
ResponseFrame 2EA0 0603 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000


Quote:
Second one (for drives with diskware) is short after power on and second "SpinUp" message in terminal, and keep shorting until "NO HOST FIS" message appeared after power on trying to reach terminal by Ctrl+Z

The disk spins normally. At the moment of shorting, heads start to knock. I kept a short over two minutes but the terminal shows only this:
Code:
Boot 0x10M
Spin Up[0x00000000][0x0000B67C][0x0000BA10]
Trans.

Rst 0x10M
MC Internal LPC Process
Spin Up
FAIL  Servo Op=0600 Resp=0007
ResponseFrame 0001 0000 009A D324 0002 05E0 1230 0000 0E63 0000 0000 0000 0000
0000 0000 0000 0001
FAIL  Servo Op=0055 Resp=0007
ResponseFrame 0001 0000 009A D324 0002 05E0 1230 0000 0E63 0000 0000 0000 0000
0000 0000 0000 0000
FAIL  Servo Op=0055 Resp=0007
ResponseFrame 0000 0000 FFFF FFFD 0002 05E0 1230 0000 0E63 0000 0000 0000 0000
0000 0000 0000 FFFF
FAIL  Servo Op=0055 Resp=0007
ResponseFrame 0000 0000 FFFF FFFD 0002 05E0 1230 0000 0E63 0000 0000 0000 0000
0000 0000 0000 FFFF
FAIL  Servo Op=0100 Resp=0003
ResponseFrame 0000 0000 FFFF FFFD 0002 05E0 1230 0000 0E63 0000 0000 0000 0000
0000 0000 0000 FFFF
FAIL  Servo Op=0055 Resp=0007
ResponseFrame 0000 0000 FFFF FFFD 0002 05E0 1230 0000 0E63 0000 0000 0000 0000
0000 0000 0000 FFFF
FAIL  Servo Op=0100 Resp=0003
ResponseFrame 0000 0000 FFFF FFFD 0002 05E0 1230 0000 0E63 0000 0000 0000 0000
0000 0000 0000 FFFF
FAIL  Servo Op=0055 Resp=0007
ResponseFrame 0000 0000 FFFF FFFD 0002 05E0 1230 0000 0E63 0000 0000 0000 0000
0000 0000 0000 FFFF
FAIL  Servo Op=0100 Resp=0003
ResponseFrame 0000 0000 FFFF FFFD 0002 05E0 1230 0000 0E63 0000 0000 0000 0000
0000 0000 0000 FFFF
FAIL  Servo Op=0055 Resp=0007
ResponseFrame 0000 0000 FFFF FFFD 0002 05E0 1230 0000 0E63 0000 0000 0000 0000
0000 0000 0000 FFFF
FAIL  Servo Op=0100 Resp=0003
ResponseFrame 0000 0000 FFFF FFFD 0002 05E0 1230 0000 0E63 0000 0000 0000 0000
0000 0000 0000 FFFF
FAIL  Servo Op=0055 Resp=0007
ResponseFrame 0000 0000 FFFF FFFD 0002 05E0 1230 0000 0E63 0000 0000 0000 0000
0000 0000 0000 FFFF
FAIL  Servo Op=0100 Resp=0003
ResponseFrame 0000 0000 FFFF FFFD 0002 05E0 1230 0000 0E63 0000 0000 0000 0000
0000 0000 0000 FFFF
FAIL  Servo Op=0055 Resp=0007
ResponseFrame 0000 0000 FFFF FFFD 0002 05E0 1230 0000 0E63 0000 0000 0000 0000
0000 0000 0000 FFFF
FAIL  Servo Op=0100 Resp=0003
ResponseFrame 0000 0000 FFFF FFFD 0002 05E0 1230 0000 0E63 0000 0000 0000 0000
0000 0000 0000 FFFF
FAIL  Servo Op=0055 Resp=0007
ResponseFrame 0000 0000 FFFF FFFD 0002 05E0 1230 0000 0E63 0000 0000 0000 0000
0000 0000 0000 FFFF
FAIL  Servo Op=0100 Resp=0003
ResponseFrame 0000 0000 FFFF FFFD 0002 05E0 1230 0000 0E63 0000 0000 0000 0000
0000 0000 0000 FFFF
FAIL  Servo Op=0055 Resp=0007
ResponseFrame 0000 0000 FFFF FFFD 0002 05E0 1230 0000 0E63 0000 0000 0000 0000
0000 0000 0000 FFFF
FAIL  Servo Op=0100 Resp=0003
ResponseFrame 0000 0000 FFFF FFFD 0002 05E0 1230 0000 0E63 0000 0000 0000 0000
0000 0000 0000 FFFF
FAIL  Servo Op=0055 Resp=0007
ResponseFrame 0000 0000 FFFF FFFD 0002 05E0 1230 0000 0E63 0000 0000 0000 0000
0000 0000 0000 FFFF
FAIL  Servo Op=0100 Resp=0003
ResponseFrame 0000 0000 FFFF FFFD 0002 05E0 1230 0000 0E63 0000 0000 0000 0000
0000 0000 0000 FFFF
FAIL  Servo Op=0055 Resp=0007
ResponseFrame 0000 0000 FFFF FFFD 0002 05E0 1230 0000 0E63 0000 0000 0000 0000
0000 0000 0000 FFFF
FAIL  Servo Op=0100 Resp=0003
ResponseFrame 0000 0000 FFFF FFFD 0002 05E0 1230 0000 0E63 0000 0000 0000 0000
0000 0000 0000 FFFF
FAIL  Servo Op=0055 Resp=0007
ResponseFrame 0000 0000 FFFF FFFD 0002 05E0 1230 0000 0E63 0000 0000 0000 0000
0000 0000 0000 FFFF
FAIL  Servo Op=0100 Resp=0003
ResponseFrame 0000 0000 FFFF FFFD 0002 05E0 1230 0000 0E63 0000 0000 0000 0000
0000 0000 0000 FFFF
FAIL  Servo Op=0055 Resp=0007
ResponseFrame 0000 0000 FFFF FFFD 0002 05E0 1230 0000 0E63 0000 0000 0000 0000
0000 0000 0000 FFFF
FAIL  Servo Op=0100 Resp=0003
ResponseFrame 0000 0000 FFFF FFFD 0002 05E0 1230 0000 0E63 0000 0000 0000 0000
0000 0000 0000 FFFF
FAIL  Servo Op=0055 Resp=0007
ResponseFrame 0000 0000 FFFF FFFD 0002 05E0 1230 0000 0E63 0000 0000 0000 0000
0000 0000 0000 FFFF
FAIL  Servo Op=0100 Resp=0003
ResponseFrame 0000 0000 FFFF FFFD 0002 05E0 1230 0000 0E63 0000 0000 0000 0000
0000 0000 0000 FFFF
FAIL  Servo Op=0055 Resp=0007
ResponseFrame 0000 0000 FFFF FFFD 0002 05E0 1230 0000 0E63 0000 0000 0000 0000
0000 0000 0000 FFFF
FAIL  Servo Op=0100 Resp=0003
ResponseFrame 0000 0000 FFFF FFFD 0002 05E0 1230 0000 0E63 0000 0000 0000 0000
0000 0000 0000 FFFF
FAIL  Servo Op=0055 Resp=0007
ResponseFrame 0000 0000 FFFF FFFD 0002 05E0 1230 0000 0E63 0000 0000 0000 0000
0000 0000 0000 FFFF
FAIL  Servo Op=0100 Resp=0003
ResponseFrame 0000 0000 FFFF FFFD 0002 05E0 1230 0000 0E63 0000 0000 0000 0000
0000 0000 0000 FFFF
FAIL  Servo Op=0055 Resp=0007
ResponseFrame 0000 0000 FFFF FFFD 0002 05E0 1230 0000 0E63 0000 0000 0000 0000
0000 0000 0000 FFFF
FAIL  Servo Op=0100 Resp=0003
ResponseFrame 0000 0000 FFFF FFFD 0002 05E0 1230 0000 0E63 0000 0000 0000 0000
0000 0000 0000 FFFF
FAIL  Servo Op=0055 Resp=0007
ResponseFrame 0000 0000 FFFF FFFD 0002 05E0 1230 0000 0E63 0000 0000 0000 0000
0000 0000 0000 FFFF
FAIL  Servo Op=0100 Resp=0003
ResponseFrame 0000 0000 FFFF FFFD 0002 05E0 1230 0000 0E63 0000 0000 0000 0000
0000 0000 0000 FFFF
FAIL  Servo Op=0055 Resp=0007
ResponseFrame 0000 0000 FFFF FFFD 0002 05E0 1230 0000 0E63 0000 0000 0000 0000
0000 0000 0000 FFFF
FAIL  Servo Op=0100 Resp=0003
ResponseFrame 0000 0000 FFFF FFFD 0002 05E0 1230 0000 0E63 0000 0000 0000 0000
0000 0000 0000 FFFF
RECOV Servo Op=0055 Resp=0005

When I release the short circuit appears:
Code:
(P) SATA Reset

In both cases, CTRL+Z still does not work


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 Post subject: Re: Seagate ST500DM002 - Hyperterminal - no response to CTRL
PostPosted: September 16th, 2017, 12:55 
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Joined: September 12th, 2017, 15:20
Posts: 6
Location: Poland
Let me write a post under the post to refresh the topic.

After many attempts I was able to enter diagnostic mode:
Image

I read that for the 7200.12 series you can not use the same procedure as at 7200.11. What can I do now to restore the drive to life?


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 Post subject: Re: Seagate ST500DM002 - Hyperterminal - no response to CTRL
PostPosted: September 17th, 2017, 1:03 
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Joined: September 8th, 2009, 18:21
Posts: 9618
Location: Australia
First steps to test Seagate F3:
http://ts.acelaboratory.com/index.php?/Knowledgebase/Article/View/5/4/first-steps-to-test-seagate-f3

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 Post subject: Re: Seagate ST500DM002 - Hyperterminal - no response to CTRL
PostPosted: September 17th, 2017, 2:00 
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Joined: September 12th, 2017, 15:20
Posts: 6
Location: Poland
Quote:
6. If hard drive stops its spindle or has problems with recalibration, try next method that starts and stops the drive's spindle motor :

Code:
F3 T>/2

F3 2>Z

Spin Down Complete
Elapsed Time 6.015 secs
F3 2>U

Spin Up Complete
Elapsed Time 3.821 secs
F3 2>


Quote:
7. If drive is busy but you can reach terminal then try to perform test to check readness of SA. Those commands provide non-resident G-list and translator:

Code:
F3 T>V40

LED:000000BD FAddr:00004264
LED:000000BD FAddr:00004264
LED:000000BD FAddr:00004264
LED:000000BD FAddr:00004264
LED:000000BD FAddr:00004264
LED:000000BD FAddr:00004264
LED:000000BD FAddr:00004264
LED:000000BD FAddr:00004264
LED:000000BD FAddr:00004264
LED:000000BD FAddr:00004264
LED:000000BD FAddr:00004264
LED:000000BD FAddr:00004264
LED:000000BD FAddr:00004264
LED:000000BD FAddr:00004264

F3 T>V1

LED:000000BD FAddr:00004264
LED:000000BD FAddr:00004264
LED:000000BD FAddr:00004264
LED:000000BD FAddr:00004264
LED:000000BD FAddr:00004264
LED:000000BD FAddr:00004264
LED:000000BD FAddr:00004264
LED:000000BD FAddr:00004264
LED:000000BD FAddr:00004264


Quote:
8. To test heads use following terminal commands:

Code:
F3 T>/7

F3 7>X

LED:000000BD FAddr:00004264
LED:000000BD FAddr:00004264
LED:000000BD FAddr:00004264
LED:000000BD FAddr:00004264
LED:000000BD FAddr:00004264
LED:000000BD FAddr:00004264
LED:000000BD FAddr:00004264


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 Post subject: Re: Seagate ST500DM002 - Hyperterminal - no response to CTRL
PostPosted: September 17th, 2017, 4:40 
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Joined: May 13th, 2010, 11:17
Posts: 2175
Location: Kuwait
@ bpjl
most probably internal heads issue
seek Pro. help if you need your data, If not you may continue

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 Post subject: Re: Seagate ST500DM002 - Hyperterminal - no response to CTRL
PostPosted: September 17th, 2017, 5:26 
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Joined: September 12th, 2017, 15:20
Posts: 6
Location: Poland
Ok, thank you.


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 Post subject: Re: Seagate ST500DM002 - Hyperterminal - no response to CTRL
PostPosted: September 17th, 2017, 16:51 
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Joined: September 8th, 2009, 18:21
Posts: 9618
Location: Australia
Try reading some system files from level T.

Also, could we see the output of Ctrl-L?

This blog article refers to the Sentosa family (yours is Pharaoh), but there are probably some similarities:
http://ts.acelaboratory.com/index.php?/Knowledgebase/Article/View/23/0/sim-error-1009-rw-error-00000080-17a-sys-file

F3 Arch Modules List :
http://www.hddoracle.com/viewtopic.php?f=6&t=831

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 Post subject: Re: Seagate ST500DM002 - Hyperterminal - no response to CTRL
PostPosted: September 18th, 2017, 0:41 
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Joined: September 12th, 2017, 15:20
Posts: 6
Location: Poland
The disk returned to the owner. I will not have access to it anymore.

Thank you all for your help and information.

You can close topic.


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 Post subject: Re: Seagate ST500DM002 - Hyperterminal - no response to CTRL
PostPosted: September 19th, 2017, 3:30 
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Joined: October 3rd, 2005, 0:40
Posts: 2565
Location: Hungary
Quote:
F3 T>V40

LED:000000BD FAddr:00004264


drive can't load diag ovl, so it can't run most of the diag commands.
however, it is odd that it can start normally according to the first log in the OP...

pepe

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