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 Post subject: seagate barracuda issues after dropped laptop
PostPosted: November 8th, 2017, 19:36 
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Joined: November 8th, 2017, 19:01
Posts: 3
Location: ny, united states
I posted over at a techsupport forum and it was suggested I post here as well.
hi all
Our laptop got knocked off a table by our dog who still thinks she is small. I have already fixed the fractured lcd screen with a replacement but I cannot get the 2ndary drive to even be detected by bios. I assume this is a lost cause, but I figured I would see if anyone has any thoughts. The drive is a seagate barracude 2tb 2.5" sata drive. It is about 9 months old. When the laptop hit the ground the plate holding in the hard drive popped off and the hard drive flew out. Since that time anytime it gets powered up it makes a few beeps, sounds like it tries to spin and repeats this a few times. Sometimes windows can boot with it in, sometimes not. Yesterday with it in the machine I could not even get to bios. This suggests to me that the pc is detecting it but it is tripping something to not allow it to boot up. Similarly if I stick it in an external enclosure and plug it in while windows is running sometimes it freezes windows. It never shows up even when it does not freeze windows. Yesterday, with it plugged in windows froze at restart. The key data on there I want are pictures from Halloween and October. I had last synced right before and was planning on syncing the next day after this happened. lesson learned.
so any ideas or troubleshooting I can do?
I have:
1. tried recuva
2. tried seagate recovery
3. tried easeus
4. windows disk manager sees it as not initialized and unknown but I get a fatal device hardware failure when I try to initialize.
5. recuva, easeus all do not see it though
6. I could not get into the bios with the drive in

thank you. if you need any other information let me know.


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 Post subject: Re: seagate barracuda issues after dropped laptop
PostPosted: November 8th, 2017, 20:05 
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Joined: October 16th, 2013, 13:21
Posts: 225
Location: Brazil
If you need data from it, you will have to send it to a specialized person.

If you do not think the value of the data justifies the cost, , just trash the drive. It will probably need new heads to recover the data.


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 Post subject: Re: seagate barracuda issues after dropped laptop
PostPosted: November 8th, 2017, 20:16 
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Joined: November 8th, 2017, 19:01
Posts: 3
Location: ny, united states
rogfanther wrote:
If you need data from it, you will have to send it to a specialized person.

If you do not think the value of the data justifies the cost, , just trash the drive. It will probably need new heads to recover the data.

thank you. are there any such people that are suggested by hddguru to send the drive to?


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 Post subject: Re: seagate barracuda issues after dropped laptop
PostPosted: November 8th, 2017, 23:06 
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Joined: March 19th, 2015, 15:01
Posts: 1286
Location: isreal
if RI is good for you (not that far from NY)
send it to data-medics.com
(can't remember now someone reputable in NY (sorry new yorkers ;) ))


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 Post subject: Re: seagate barracuda issues after dropped laptop
PostPosted: November 8th, 2017, 23:16 
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Joined: February 16th, 2017, 23:08
Posts: 7
Location: Edmonton
I second data-medics.com. They are awesome!


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 Post subject: Re: seagate barracuda issues after dropped laptop
PostPosted: November 10th, 2017, 9:35 
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Joined: November 8th, 2017, 19:01
Posts: 3
Location: ny, united states
ty all will check it out!


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 Post subject: Re: seagate barracuda issues after dropped laptop
PostPosted: November 11th, 2017, 22:40 
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Joined: December 4th, 2012, 1:35
Posts: 2965
Location: Adelaide, Australia
A forum member is creating a list of reputable companies based on a few factors, it may be worthwhile seeing if they appear on the list ;-)
http://forum.hddguru.com/viewtopic.php?f=3&p=252685


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