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 Post subject: Segate 7200.12 Illegal condition
PostPosted: November 20th, 2017, 14:44 
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Joined: April 1st, 2016, 21:26
Posts: 74
Location: United States
Segate
ST31000524AS
Firmware: JC4B
DateCode:12177 Site Code SU

Trying to get an image of this drive, thus far unsuccessfully.

When i plug it in (power and sata) i get exactly 11 clicks, then DMESG starts to show attempts to interface with it. After many failures and attempts to negotiate at lower and lower speeds it identifies as a ATA-6: ST_M13FQBL.

Most times it will not be able to list capacity at all, but once or twice it showed up at 4.1GB. I tried to image this and got 4.1GB worth of i/o errors. Curiously it seems to read SMART and show 1 bad sector.

When i connect to UART i get
Boot 0x20M
Spin Up
(then after around a minute)
Illegal condition encountered.


I cannot interact via UART, CTR Z does nothing

I suspect it will likely come down to a head issue, but the number of firmware updates that were released for this series has me wondering if there is a possible firmware issue.

I have never seen "Illegal condition encountered." before, and can find no other reference to anyone else ever seeing it either.

any thoughts?

thank you as always


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 Post subject: Re: Segate 7200.12 Illegal condition
PostPosted: November 20th, 2017, 14:55 
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Joined: November 29th, 2006, 10:08
Posts: 7843
Location: UK
11 clicks and spin down = bad heads

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 Post subject: Re: Segate 7200.12 Illegal condition
PostPosted: November 20th, 2017, 14:58 
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Joined: June 11th, 2013, 17:01
Posts: 1710
Location: Phoenix, AZ USA
pcimage wrote:
11 clicks and spin down = bad heads

+1. Don't keep booting the drive to try to read it you will be causing more damage. You need to seek professional data recovery help.

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 Post subject: Re: Segate 7200.12 Illegal condition
PostPosted: November 20th, 2017, 15:08 
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Joined: April 1st, 2016, 21:26
Posts: 74
Location: United States
Ok, thank you for the confirmation.



If anyone wants to toss their hat into the ring here with a quote/estimate via PM i am listening.


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 Post subject: Re: Segate 7200.12 Illegal condition
PostPosted: November 20th, 2017, 19:57 
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Joined: April 3rd, 2011, 0:19
Posts: 2003
Location: Providence, RI
If there's no rings on the platters, our rate is typically $650 + cost of the donor drive we need to pull the heads from. But, lately I've been seeing a lot of 7200.12's that have the platters just destroyed with scratches.

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Data Medics - Hard Drive, SSD, and RAID Data Recovery Service Company


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 Post subject: Re: Segate 7200.12 Illegal condition
PostPosted: November 21st, 2017, 3:11 
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Joined: November 29th, 2006, 10:08
Posts: 7843
Location: UK
data-medics wrote:
If there's no rings on the platters, our rate is typically $650 + cost of the donor drive we need to pull the heads from. But, lately I've been seeing a lot of 7200.12's that have the platters just destroyed with scratches.


Our pricing is similar, and in most cases one platter surface is damaged in these drives.

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 Post subject: Re: Segate 7200.12 Illegal condition
PostPosted: November 22nd, 2017, 8:52 
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Joined: July 19th, 2017, 2:05
Posts: 109
Location: Dubai
Agree with Pcimage almost all cases one of the surface have scratch..............

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 Post subject: Re: Segate 7200.12 Illegal condition
PostPosted: November 23rd, 2017, 6:19 
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Joined: February 19th, 2016, 17:12
Posts: 5
data-medics wrote:
If there's no rings on the platters, our rate is typically $650 + cost of the donor drive we need to pull the heads from. But, lately I've been seeing a lot of 7200.12's that have the platters just destroyed with scratches.


This is totally overpriced, $650.
We could do it for $350.


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 Post subject: Re: Segate 7200.12 Illegal condition
PostPosted: November 23rd, 2017, 9:23 
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Joined: May 21st, 2007, 16:10
Posts: 1592
Location: Gothenburg/ Sweden
Belthazor wrote:
data-medics wrote:
If there's no rings on the platters, our rate is typically $650 + cost of the donor drive we need to pull the heads from. But, lately I've been seeing a lot of 7200.12's that have the platters just destroyed with scratches.


This is totally overpriced, $650.
We could do it for $350.


Say's the man with 1 post...

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 Post subject: Re: Segate 7200.12 Illegal condition
PostPosted: November 23rd, 2017, 11:40 
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Joined: August 18th, 2010, 17:35
Posts: 3636
Location: Massachusetts, USA
Belthazor wrote:
data-medics wrote:
If there's no rings on the platters, our rate is typically $650 + cost of the donor drive we need to pull the heads from. But, lately I've been seeing a lot of 7200.12's that have the platters just destroyed with scratches.


This is totally overpriced, $650.
We could do it for $350.

What's your location, please? I may be able to refer some clients who fall within your rate.

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 Post subject: Re: Segate 7200.12 Illegal condition
PostPosted: November 30th, 2017, 19:08 
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Joined: October 3rd, 2005, 0:40
Posts: 4306
Location: Hungary
It's not the end of the world if it has rings...
done several with such damage.

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