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 Post subject: Re: Dead WD Passport 2TB
PostPosted: December 16th, 2017, 12:07 
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Joined: December 5th, 2011, 5:38
Posts: 1115
Location: Italy
That's one of the best result i've seen on a drive which has unreadable sectors due to opened cover (dust on surface), customer should be happy and say thanks to northwind because recovery is very good as shown on DE screen.


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 Post subject: Re: Dead WD Passport 2TB
PostPosted: December 16th, 2017, 13:06 
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Joined: December 12th, 2017, 4:27
Posts: 27
Location: Poland, Warsaw
Exactly. But now he has to pay :-)

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 Post subject: Re: Dead WD Passport 2TB
PostPosted: December 16th, 2017, 20:00 
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Joined: October 16th, 2013, 13:21
Posts: 472
Location: Brazil
Heh. People.


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 Post subject: Re: Dead WD Passport 2TB
PostPosted: December 18th, 2017, 3:57 
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Joined: November 29th, 2017, 11:08
Posts: 8
Location: Greece
I'm sorry.

I must have not understand you well, the signal was bad when you called.

So the result is very good? :) :D

I have seen the list you send me but I can not figure out anything because there were many files inside my drive and it is a chaos and I can not say how much data was recovered and what was lost.

Thank you and again, I'm sorry for misunderstanding.


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 Post subject: Re: Dead WD Passport 2TB
PostPosted: December 18th, 2017, 5:32 
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Joined: January 28th, 2009, 10:54
Posts: 2711
Location: Greece
You need to look at your email again.

We've also sent you a list with the damaged files, it's 5 files alltogether.
Everything else is recovered.

There was 1.1TB of data in there (that's why there is an unread part in my screenshot above, we only image occupied space), and about 500MB damaged.

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 Post subject: Re: Dead WD Passport 2TB
PostPosted: December 18th, 2017, 5:58 
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Joined: March 6th, 2010, 3:46
Posts: 295
Location: Kolding | Denmark
Good job Northwind. To take on a drive with dust for a second "needle" change and end up with a fine result like this.

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 Post subject: Re: Dead WD Passport 2TB
PostPosted: December 22nd, 2017, 1:24 
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Joined: June 27th, 2017, 7:07
Posts: 12
Location: Malaysia
very nicely done Northwind, I'm impressed with your professionalism and frankness with this job. I also have a drive with damaged platter and hopefully it will turned out like the OP's one. He has no idea how lucky he is


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 Post subject: Re: Dead WD Passport 2TB
PostPosted: December 22nd, 2017, 8:51 
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Joined: January 28th, 2009, 10:54
Posts: 2711
Location: Greece
Thanks guys.

Just an update,
client came by our lab to collect the drive with his data and he was able to look at the actual data and evaluate them in person.

I was told he looked ecstatic.
I hope he will update this thread.

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 Post subject: Re: Dead WD Passport 2TB
PostPosted: December 27th, 2017, 6:43 
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Joined: November 29th, 2017, 11:08
Posts: 8
Location: Greece
Hi

Yes confirmed, I got the drive with ALL my data inside!
I can't believe it!

This is very nice service from them and I couldn't be more happy.
Sorry for previous misunderstanding!

Thank you very much! :shock: :D
I recommend 'northwind' !


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 Post subject: Re: Dead WD Passport 2TB
PostPosted: December 27th, 2017, 9:13 
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Joined: November 29th, 2006, 10:08
Posts: 7056
Location: UK
Great News!

All well that ends well :-)

Well done Dimitris and team!!!!

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 Post subject: Re: Dead WD Passport 2TB
PostPosted: December 28th, 2017, 10:22 
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Joined: June 27th, 2017, 7:07
Posts: 12
Location: Malaysia
is it possible to achieve such fantastic results on a Seagate DM series?


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 Post subject: Re: Dead WD Passport 2TB
PostPosted: December 28th, 2017, 11:10 
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Joined: January 28th, 2009, 10:54
Posts: 2711
Location: Greece
merc88 wrote:
is it possible to achieve such fantastic results on a Seagate DM series?


DMs are more difficult drives, but it all depends on the type and the extent of the damage.

We have countless 100% DM recoveries, but we also have a lot of 0% cases.

Other than that, I think I have given you much information via PM.

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