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Seagate SSHD Laptop Thin SSHD stuck motor

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Franck_DFIR

Post subject: Seagate SSHD Laptop Thin SSHD stuck motor

Posted: February 1st, 2018, 10:49

Joined: February 1st, 2018, 9:22
Posts: 3
Location: Paris

Hi guys,

First of all, thanks for this amazing forum, awesome knowledges database !

I am working on a Seagate SSHD Laptop Thin SSHD ST500LM000.

I hear a sound (at regular intervals, like each second) when I plug power cable to the hard drive that make me think about motor stuck.

I investigated with Atola oscilloscope and it seems there is current problem...

But I need your opinion about my diagnosis, is that correct from your point of view/experience ?

To solve this problem I will have to use an unstuck motor tool right ?

Thanks for your time !

Cheers !
--
Franck

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lcoughey

Post subject: Re: Seagate SSHD Laptop Thin SSHD stuck motor

Posted: February 1st, 2018, 12:23

Joined: February 9th, 2009, 16:13
Posts: 2039
Location: Ontario, Canada

These drives frequently have heads stuck to the platters. In a lot of a cases, if you are really good, you can free up the heads without needing to change them. But, it is not uncommon for the heads to need replacement, too. Be sure to inspect them under a microscope before powering the drive on, after freeing them up.

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Spildit

Post subject: Re: Seagate SSHD Laptop Thin SSHD stuck motor

Posted: February 1st, 2018, 14:37

Joined: December 19th, 2006, 8:49
Posts: 9510
Location: Portugal

Agree ! Most likely heads are stuck on the platter preventing it from spinning.

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pcimage

Post subject: Re: Seagate SSHD Laptop Thin SSHD stuck motor

Posted: February 1st, 2018, 15:04

Joined: November 29th, 2006, 10:08
Posts: 7120
Location: UK

8/10 times the heads are bent enough after stiction to not risk using them, in my experiences.

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lcoughey

Post subject: Re: Seagate SSHD Laptop Thin SSHD stuck motor

Posted: February 1st, 2018, 22:27

Joined: February 9th, 2009, 16:13
Posts: 2039
Location: Ontario, Canada

pcimage wrote:

8/10 times the heads are bent enough after stiction to not risk using them, in my experiences.

Rookie!

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RAID Data Recovery

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pcimage

Post subject: Re: Seagate SSHD Laptop Thin SSHD stuck motor

Posted: February 2nd, 2018, 3:14

Joined: November 29th, 2006, 10:08
Posts: 7120
Location: UK

lcoughey wrote:

pcimage wrote:

8/10 times the heads are bent enough after stiction to not risk using them, in my experiences.

Rookie!

Haha!

I guess I could up those odds, but I’d rather not take the risk on “marginal” heads. Client data is much too important to introduce any extra elements of risk!

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Franck_DFIR

Post subject: Re: Seagate SSHD Laptop Thin SSHD stuck motor

Posted: February 2nd, 2018, 5:48

Joined: February 1st, 2018, 9:22
Posts: 3
Location: Paris

Thx for your help !

I will proceed to a visual check.

I will post an update.

Cheers.

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Spildit

Post subject: Re: Seagate SSHD Laptop Thin SSHD stuck motor

Posted: February 2nd, 2018, 14:05

Joined: December 19th, 2006, 8:49
Posts: 9510
Location: Portugal

Goes without saying if you are going to open the drive do so inside a HEPA 100 aseptic clean room or laminar flow workbench ...

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Franck_DFIR

Post subject: Re: Seagate SSHD Laptop Thin SSHD stuck motor

Posted: May 22nd, 2018, 5:10

Joined: February 1st, 2018, 9:22
Posts: 3
Location: Paris

Hey guys !

Sorry for this late update...

I processed to visual check and indeed heads were stuck on the platters !

So I tried to gently put back heads on the parking zone and it worked pretty well... enough to make a copy of the data !

One week after I had the exact same case with the same problem of stuck heads ! I did the same operation with success !

Thank you guys for your help, appreciate it !

Cheers,

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Spildit

Post subject: Re: Seagate SSHD Laptop Thin SSHD stuck motor

Posted: May 22nd, 2018, 15:50

Joined: December 19th, 2006, 8:49
Posts: 9510
Location: Portugal

Consider yourself lucky ! Go play on the lottery now !

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