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 Post subject: Problems with Dell Latitude e6420 drive
PostPosted: May 3rd, 2020, 4:29 
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Joined: May 2nd, 2020, 20:08
Posts: 3
Location: Ireland
Hi,

I have being trying to revive my wife's old work laptop which had windows on it. I booted into a Debian Live USB and after many attempts and having to run the dd command to wipe the drive I was able to manage to get it installed.

So then I decided I'd like to give Manjaro KDE a go but have not been able to get it to work following the same steps.

When I get to the point of creating the partitions the install fails.

If I run GParted and try to create a partition table I get "Input/output error during write on /dev/sta

If I run sudo dd if=/dev/zero of=/dev/sda bs=1M It seems to run to completion but same result if I try to run GParted.

I tried to follow the threads about removing security on the disk but no luck.

sudo hdparm --user-master u --security-erase foo /dev/sda gives:

security_password: "foo"

/dev/sda:
Issuing SECURITY_ERASE command, password="foo", user=user
SG_IO: bad/missing sense data, sb[]: 70 00 05 00 00 00 00 0a 04 51 40 00 21 04 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
SG_IO: bad/missing sense data, sb[]: 70 00 05 00 00 00 00 0a 04 51 40 01 21 04 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

sudo hdparm -I /dev/sda gives:

/dev/sda:

ATA device, with non-removable media
Model Number: ST320LT014-9YK142
Serial Number: W0Q3QFSC
Firmware Revision: 0001DEM7
Transport: Serial
Standards:
Used: unknown (minor revision code 0x0029)
Supported: 8 7 6 5
Likely used: 8
Configuration:
Logical max current
cylinders 16383 16383
heads 16 16
sectors/track 63 63
--
CHS current addressable sectors: 16514064
LBA user addressable sectors: 268435455
LBA48 user addressable sectors: 625142448
Logical Sector size: 512 bytes
Physical Sector size: 4096 bytes
Logical Sector-0 offset: 0 bytes
device size with M = 1024*1024: 305245 MBytes
device size with M = 1000*1000: 320072 MBytes (320 GB)
cache/buffer size = 16384 KBytes
Nominal Media Rotation Rate: 7200
Capabilities:
LBA, IORDY(can be disabled)
Queue depth: 32
Standby timer values: spec'd by Standard, no device specific minimum
R/W multiple sector transfer: Max = 1 Current = 1
Advanced power management level: 254
Recommended acoustic management value: 208, current value: 0
DMA: mdma0 mdma1 mdma2 udma0 udma1 udma2 udma3 udma4 udma5 *udma6
Cycle time: min=120ns recommended=120ns
PIO: pio0 pio1 pio2 pio3 pio4
Cycle time: no flow control=120ns IORDY flow control=120ns
Commands/features:
Enabled Supported:
* SMART feature set
Security Mode feature set
* Power Management feature set
* Write cache
* Look-ahead
* Host Protected Area feature set
* WRITE_BUFFER command
* READ_BUFFER command
* NOP cmd
* DOWNLOAD_MICROCODE
* Advanced Power Management feature set
SET_MAX security extension
* 48-bit Address feature set
* Device Configuration Overlay feature set
* Mandatory FLUSH_CACHE
* FLUSH_CACHE_EXT
* SMART error logging
* SMART self-test
* General Purpose Logging feature set
* WRITE_{DMA|MULTIPLE}_FUA_EXT
* WRITE_DMA_QUEUED_FUA_EXT
* 64-bit World wide name
* IDLE_IMMEDIATE with UNLOAD
Write-Read-Verify feature set
* WRITE_UNCORRECTABLE_EXT command
* {READ,WRITE}_DMA_EXT_GPL commands
* Segmented DOWNLOAD_MICROCODE
* Gen1 signaling speed (1.5Gb/s)
* Gen2 signaling speed (3.0Gb/s)
* Native Command Queueing (NCQ)
* Host-initiated interface power management
* Phy event counters
* Idle-Unload when NCQ is active
* Device-initiated interface power management
* Software settings preservation
* SMART Command Transport (SCT) feature set
* SCT Read/Write Long (AC1), obsolete
* SCT Write Same (AC2)
* SCT Error Recovery Control (AC3)
* SCT Features Control (AC4)
* SCT Data Tables (AC5)
unknown 206[12] (vendor specific)
unknown 206[13] (vendor specific)
* reserved 69[4]
Security:
Master password revision code = 65534
supported
not enabled
not locked
not frozen
not expired: security count
supported: enhanced erase
60min for SECURITY ERASE UNIT. 2min for ENHANCED SECURITY ERASE UNIT.
Logical Unit WWN Device Identifier: 5000c500491cb650
NAA : 5
IEEE OUI : 000c50
Unique ID : 0491cb650
Checksum: correct


As you may be able to tell I'm not a competent Linux user so if you could give any help that would be great.

Thanks


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 Post subject: Re: Problems with Dell Latitude e6420 drive
PostPosted: May 4th, 2020, 2:54 
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Joined: May 2nd, 2020, 20:08
Posts: 3
Location: Ireland
Hi,

It may help to resolved the issue the know when I tried to use the drive in another laptop I was prompted for username, domain and password when I tried to boot. So there seems to be some Dell security written to the disk. So that may be what is causing the write errors.


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 Post subject: Re: Problems with Dell Latitude e6420 drive
PostPosted: May 4th, 2020, 4:27 
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Joined: December 4th, 2012, 1:35
Posts: 3844
Location: Adelaide, Australia
why not just replace that drive then? should be less than $30 for similar, but if I were you, on that laptop, I would put in an SSD. a 240GB is pretty cheap and speeds those suckers up immensely. I recall some users of this forum having trouble getting past one of the enterprise boot security products. If it is just a windows active directory domain password then it shouldn't have any effect.

in a windows machine, try DISKPART and the /clean option. don't mix up disks!


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 Post subject: Re: Problems with Dell Latitude e6420 drive
PostPosted: May 4th, 2020, 8:01 
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Joined: May 2nd, 2020, 20:08
Posts: 3
Location: Ireland
I think I might take your advice and get an SSD, the end result may be better. Thanks for the response


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