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Data recovery and disk repair questions and discussions related to old-fashioned SATA, SAS, SCSI, IDE, MFM hard drives - any type of storage device that has moving parts
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HDD head stuck on platter?

February 27th, 2018, 20:12

Hi,

Last night I noticed my Samsung SpinPoint F3 1TB HDD no longer being found in Win Explorer. It is not found by BIOS either. When it is connected to my computer (after no longer responding), boot is incredibly slow. When connecting it to another computer it would mess up the boot. Boot priority was set to the SSD containing the OS on both machines.
When I boot my computer it makes a "beeping" noise. The duration of each sound seems to be somewhat different, but they are all 4-7 seconds long in duration. This only happens during the startup.

When searching online for the noises made, I realized this is commonly caused by the HDD head being stuck on the platter. According to the videos I looked at, the arm is supposed to be in a resting position, off the plates. I opened my drive, and it looks like this: Image
Due to the bad picture you can't really see it, but inside the red circle there's a plastic "flap", not a "resting bay" I've seen other HDDs have. Do you guys think this is the resting position of the drive, or do you think it's stuck?

Sorry for the lengthy post, and thanks for any help! It is greatly appriciated. :)

Re: HDD head stuck on platter?

February 27th, 2018, 23:53

Throw this drive away and buy a new one. If you need data from this samsung - get ready to pay to a skilled company or forget about data.

Re: HDD head stuck on platter?

February 28th, 2018, 18:47

You will see that everybody recommend that a drive only be opened with the adequate equipment

Its okay if you opened it out of curiosity, as its your drive and your files that you have probably accepted as lost forever.

Then now, just to clear your doubs, you can connect the drive to the computer, turn it on, and see if the heads will travel to outside the disk , then back, then seem to search a little, while the platter turns. If the platter cannot turn, and you see that it seems that the heads are keeping it fixed, then you will know that it was indeed stuck heads.

Either way, of course, your files are now lost, unless you are really prepared to pay a good sum, as @Masterclass said.

Re: HDD head stuck on platter?

February 28th, 2018, 23:22

HDD head stuck on platter?
Very unlikely on that model. Rather, the mechanics are likely defective (e.g. motor). A real specialist may be able to help.

Re: HDD head stuck on platter?

May 15th, 2018, 19:03

Don't listen to them, nothing is lost forever, and it's no big deal you opened up the drive, although it is not recommended to do that without special equipment. Beeping noise usually means the motor is stuck / spindle. So you need to bring it to a data recovery center for inspection if you are in need of your data. And not all data recovery places are overly expensive. So do some digging before and check on real reviews.

Good luck

Re: HDD head stuck on platter?

May 16th, 2018, 14:29

MasterHDD wrote:Don't listen to them, nothing is lost forever,


:shock: :shock: :shock:

Except if i end up killing myself ...

:dummy:

Re: HDD head stuck on platter?

May 16th, 2018, 17:17

@Bridderino You're just looking at videos/pictures of different models of hard drives than your own. Some park on a plastic ramp off the platters, others have a coating to prevent stiction on the innermost track and park there instead.

As for opening up your drive, that was a bad idea if you need data back. It can likely be recovered still, but you can expect to pay a higher price now as the drive is contaminated and may require extensive cleaning to recover.

Don't listen to them, nothing is lost forever, and it's no big deal you opened up the drive


Don't listen to people who only have 3 posts on a data recovery forum. Anyone who knows what they're talking about will likely have thousands of posts here. This advice is just ignorance.

Re: HDD head stuck on platter?

May 16th, 2018, 18:57

rogfanther wrote:You will see that everybody recommend that a drive only be opened with the adequate equipment

Its okay if you opened it out of curiosity, as its your drive and your files that you have probably accepted as lost forever.

Well, there is one russian guy on YouTube who calls himself a Master. He shows on his YT Channel how he is fixing Drives by Head Swap on his kitchen table, right next to his bread. And he is also doing some other no-go things like letting the sliders touch each other on a new head. And his diagnostic device is an USB-SATA old external HDD enclosure.

So I'm not wondering why so much people try to avoid the cost for professional DR.

Re: HDD head stuck on platter?

May 16th, 2018, 19:10

Well, firstly, we are all posting on a thread abandoned in February. Necrothread, anyone ?

As for people believing whatever they see on the ´net, well, its their data, not mine. A harsher way to put it is to say that the people that want to avoid the cost of professional DR are the same people that do not need their data. ( of course, leaving out those that avoid paying for DR by keeping adequate backups ) .

Re: HDD head stuck on platter?

May 16th, 2018, 19:17

rogfanther wrote:As for people believing whatever they see on the ´net, well, its their data, not mine. A harsher way to put it is to say that the people that want to avoid the cost of professional DR are the same people that do not need their data. ( of course, leaving out those that avoid paying for DR by keeping adequate backups ) .


Well, I'm doing this job now for 5 Years. And not a single time I had a hard drive, that fell to the ground and the owner of the drive didn't try to plug it back in. Hey, the drive smashed just from 1,5m to the ground. May be nothing happened to it...

One time I got a drive, that was opened by the customer. This drive was lying open for over a year. The customer threw the top plate away, because he thought, that this was the part of the external hdd housing. He was some kind of... I'm the man, I can fix this....

Re: HDD head stuck on platter?

May 16th, 2018, 19:38

yes, there is always those kind " I would fix it at home but I do not have time just now ..." Then when we start to refuse the job or to state the price, the guy comes with "but is just a little solder jobe, I could do it but I do not have a good iron at home".

A couple of times now I have counter-answered this with an offer to let them use one of our tables and soldering iron. Generally those customers refuse the offer, don´t know why ... :evil:
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