Seagate 12TB Rescue Plans

[einstein9]

Interesting subject really...

https://www.seagate.com/em/en/internal- ... es/rescue/

https://www.seagaterescue.com/rescue-plans?lang=en_GB

Anyone tried it?

[pcimage]

Almost certainly there’ll be a clause that drives with media damage or deemed “mistreated” by ST will be rejected or deemed unrecoverable very quickly!

[rogfanther]

"Here, you must pay us this $$ for protection !

Protection from who ?

From us."

Also, I found this funny :

"O BarraCuda Pro é o disco rígido de confiança mais procurado com uma garantia padrão de 5 anos que oferece as velocidades de rotação mais altas da categoria de 7.200 RPM em até 10 TB de capacidade."

Translating : "The Barracuda Pro is the trusted hard disk most sought with a standard warranty of 5 years that offers the highest rotation speeds from the 7200 rpm category in up to 10TB capacity" ..

Does the things rotate at 7200rpm or not ? And their other 7200 rpm disk rotate at what speeds ? 3000 ? . I remember the times when Seagate could be considered a reputable firm.

[drHDD]

Almost certainly there’ll be a clause that drives with media damage or deemed “mistreated” by ST will be rejected or deemed unrecoverable very quickly!

They do drives with media damage, but if there are many surfaces with media damage - for sure it will deemed unrecoverable. But who can do something like this?

[fzabkar]

So which DR companies can handle helium drives?

[Amarbir[CDR-Labs]]

Respected Frank,
Sooner Or Later Most Firms Will Have a Acquire CNC Machines To Split Open The Helium Drives Covers .Once Physical Job Inside is Done Helium is Not Required IMHO For Just Data Recovery .The Issue is Metal Debris Going Inside The Drive As Of Now When CNC Cutting is Going On

[einstein9]

@ pcimage & drHDD & rogfanther probably they outsource it to one of the companies they know and trust (Am guessing the benchmark company)....

@ fzabkar some are trying but still those are new to the market not worth the time for the research.

I guess no one tried this service yet to verify how good/bad is it !

Thank you guys

[scratchy]

It’s probably one of the reasons they lock the firmware on modern drives. If they lock dr companies out it means only they can recover. Currently we can recover from most of the iron wolf families, but I hear Seagate are going to remove terminal interface which will put the lid on it.

[labtech]

The bulk of people don't care, as information regarding "this and that about Seagate" isn't readily available at the counter or online posting. People are brainwashed.

The price will always motivate the masses to purchase. And people don't have the time or desire to get educated. It is too big of a perception dominance the big brands have over the consumer. Ssme with Apple and the likes.

[einstein9]

It’s probably one of the reasons they lock the firmware on modern drives. If they lock dr companies out it means only they can recover. Currently we can recover from most of the iron wolf families, but I hear Seagate are going to remove terminal interface which will put the lid on it.

Agree with u here ......same as WD old USB 2 & 3 (but after some time people found it)
I think its too difficult to change the whole structure (PCB) and research again with bugs & fixes... the cost will be much higher

Anyway,, its just a thought here..

[Amarbir[CDR-Labs]]

It’s probably one of the reasons they lock the firmware on modern drives. If they lock dr companies out it means only they can recover. Currently we can recover from most of the iron wolf families, but I hear Seagate are going to remove terminal interface which will put the lid on it.

Well,
If They Remove Com Port Interface they will have to implement a totally different Firmware system and structure

[jono-ats]

Hey, let's look on the bright side.

When we can't work on Seagate drives any more, our aggregate success rates will go way up. Seagate media damage issues seem to be the majority of what we encounter with their more current production.

[unknown]

And telling customers to not buying Seagate any more

[data-medics]

3 - Newer Seagate drives will only be recoverable, IF RECOVERABLE AT ALL by Seagate so

4 - You will be at the mercy of the ones that build the product to fail so that they are the only ones that can recover from what they created charging you whatever they want.

As stated Seagate will sell you a "plan" to protect you from their own as they design their products to fail and lock them as tight as possible so they are the only ones that can recover the data out of their own drives made to fail.

This is why I purposed the idea a while back that they should face a class action suit: https://www.data-medics.com/forum/shoul ... tion#p7770

All their recent design changes clearly indicate they are trying to corner their particular brand's data recovery industry by locking out data recovery techs from fixing their stupid designs. What they are doing is no different than if Ford put a password lock on the hood of all their cars so only Ford dealerships could work on the engines. How fast would that end up in a class action suit? About 5 minutes later because lawyers would jump at the opportunity. Yet, when it's a niche business like data recovery labs, it gets ignored despite possibly taking a significate bite out our business and screwing over thousands of their own customers.

Perhaps we should get back at them and take a bite out of their profitability. Telling everyone Seagate sucks is a good start, but people don't often listen and they still buy the cheapest drive available which is always a Seagate. I'd purpose that we spread the word for every data recovery company to refer all their unrecoverable cases to them. They make a few outrageous claims on their advertising, I'm sure. So we can easily justify making such referrals. When we see scratched platters, we just immediately refer the customer straight to them. They'll look bad and get a million negative reviews when they can't recover the data in most cases, plus they'll waste 50% of their techs time just looking at lost causes.

[fzabkar]

@data-medics, all data recovery software is the result of hacking and IP theft. Are you suggesting that Seagate should be sued for trying to keep hackers out of their products? Should WD be sued for not having a terminal?

That said, I would like to see all manufacturers being compelled to make technical information, especially circuit diagrams, available for the purpose of repair.

[data-medics]

WD doesn't offer data recovery services either. So they have no clear intent to roadblock our efforts.

Seagate on the other hand, only started locking out the terminal when they launched a data recovery service. It proves intent to monopolize a market which here in the USA is a violation of Anti-Trust laws.

If all they wanted to do is manufacture hard drives and lock the terminal, so be it. But by locking it in such a way that they can provide a service and no one else can they are bullying an entire market. It's abusing their customers and us.

Last edited by data-medics on March 25th, 2018, 18:08, edited 1 time in total.

[data-medics]

I find it very interesting too that they launched the data recovery service right around the time of the ST3000DM001 debacle. They could see the fallout that was about to happen and decided to find a way to capitalize on their own screw up at their customer's expense.

[lcoughey]

One thing is, Seagate acquired ActionFront back in 2005, long before 7200.11, 7200.12 and DM series drives were even talked about.

https://www.crunchbase.com/acquisition/ ... --ccd13d8e

[fzabkar]

I find it very interesting too that they launched the data recovery service right around the time of the ST3000DM001 debacle. They could see the fallout that was about to happen and decided to find a way to capitalize on their own screw up at their customer's expense.

Let's try to be objective.

On one hand you have a HDD manufacturer who doesn't have an in-house service to recover their customers' data. Instead they send their customers to "data recovery partners", none of whom have any recognised accreditation (because there isn't any), and who rely on tools produced by Russian and Chinese hackers. These partners scrounge their spare parts from eBay and computer recyclers, and rely on the technical information available in the documentation for their tools and on the Internet.

Other HDD manufacturers don't even offer that much.

Now you have a manufacturer who does provide such a service, hopefully with access to in-house information and technology, and who offers to mitigate the cost of such services via an insurance plan. (From a moral viewpoint, this service should be run on a non-profit basis, otherwise it may be seen as exploitation.)

ISTM that this gives rise to a dilemma. If you don't provide a data recovery service, the implication is that you don't care. If you do provide a service, then you may be seen to be profiting from failures in your products. This then begs the wider question, should any manufacturer be allowed to profit from their service business?

[fzabkar]

WD doesn't offer data recovery services either. So they have no clear intent to roadblock our efforts.

I see parallels in my own life. When I helped a friend with financial problems, I was a good guy. Years later, when she came to me again for the same problem, I said no, and then I was a bad guy. Now she likes me less than "friends" who never gave her anything.

If all they wanted to do is manufacture hard drives and lock the terminal, so be it. But by locking it in such a way that they can provide a service and no one else can they are bullying an entire market.

So you would not complain if Seagate were to get rid of the terminal altogether, like WD? See above.

From my perspective, information wants to be free, and everyone should have the right to repair their products at reasonable cost. I'd like the manufacturers to provide spare parts, tools, service manuals, circuit diagrams, and diagnostic and repair software. 30 years ago I had access to all of these. I even had microcode listings for bit slice CPUs. Today you get next to nothing, and tomorrow you'll get even less.