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 Post subject: ST2000LM007 - Terminal Diag - SMART Reset
PostPosted: April 7th, 2018, 16:51 
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Location: Cedar Rapids, Iowa
I'm hoping that a kind soul with more expertise than I might throw me an assist. I'm no expert, but believe I should be able to manage resetting SMART on a Seagate ST2000LM007. I picked up a PL2303HX USB-TTL RS232 Arduino off eBay, but am having difficulties with getting terminal T>. Based on my research, the pin config for the diag port should be:
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| Pwr | GND | TX | RX | - |SATA| - |PWR|
----------------------

So, I've connected my pins accordingly; using 38400 8N1 None with Realterm, and have played around with multiple pin configs. I just can't seem to get to T> no matter what. About the best I'll manage is either a locked session that is unresponsive, or depending on the config it will spit a bunch of garbled data (in ascii- hex will display characters).

Wondering if my usb-ttl is junk, or rather inappropriate for this job.

Prolific USB-TTL pin scheme
- Red: + 5V
- Black: Ground
- Green: RXD
- White: TXD

Hoping someone can steer me towards the right config with the hardware I have, or steer me towards what I need to purchase. I have 2 Seagate drives (ST2000LM003 & ST2000LM007) that I'd like to reset SMART on. I've tried to include the pertinent information in the pics.

Thank you so much!

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 Post subject: Re: ST2000LM007 - Terminal Diag - SMART Reset
PostPosted: April 7th, 2018, 17:01 
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Joined: October 16th, 2013, 13:21
Posts: 717
Location: Brazil
Well, the first the point is why do you want to reset smart in the hdds ? What are the problem in them that you are trying to solve. The correct procedures depend somewhat on the problem.

Also, your ttl adapter will not work. You need a lower voltage compliant one, so easier to get one based in the CP2104 chip.


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 Post subject: Re: ST2000LM007 - Terminal Diag - SMART Reset
PostPosted: April 7th, 2018, 17:19 
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Add that terminal acces is blocked and needs to be dealt with.

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 Post subject: Re: ST2000LM007 - Terminal Diag - SMART Reset
PostPosted: April 7th, 2018, 17:40 
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Joined: April 7th, 2018, 16:11
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Location: Cedar Rapids, Iowa
Your feedback is super helpful; thank you. The issue with this specific drive is that I lost power during a Secure ATA erase. From that point, SMART was tripped and the drive rendered inoperable. However, I believe the drive itself is perfectly fine.

I attempted using the Seachest cli tools to no avail, so this seemed the next logical step. I'll start by picking up a CP2104 chip. However, with respect to the "terminal access blocked" issue.... is there workaround?

Thanks again for your assistance.


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 Post subject: Re: ST2000LM007 - Terminal Diag - SMART Reset
PostPosted: April 7th, 2018, 17:58 
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Joined: April 7th, 2018, 16:11
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Location: Cedar Rapids, Iowa
Thank you very much for the feedback. I'll assume that something like this https://www.ebay.com/itm/CP2102-CP2104-USB-to-Serial-Adapter-Module-w-6-Jumper-Wires/181088668352?epid=1531823743&hash=item2a29b9cac0:g:ofoAAOSw8b1Z~MSJ will do the trick.

I feel like an idiot, but to save time- I was performing a Secure ATA Erase on 2 drives at the same time; a ST2000LM003 & ST2000LM007 and suffered a power outage. Both drives were rendered inoperable, but should be mechanically perfectly fine, other than the SMART was tripped on both. I'm not in "the business", but am technically inclined. I've just have never delved this deep into drive recovery stuff before. I appreciate your willing to point me in the right direction.

Are there any known workarounds for the "block" on terminal for these Rosewood drives?

Thanks again.


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 Post subject: Re: ST2000LM007 - Terminal Diag - SMART Reset
PostPosted: April 7th, 2018, 19:13 
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The problem you see probably is not from smart, but due to the drives being locked with password before the secure erase and that password not having been removed.

Try to redo the erase, with the same tool and password as before. Maybe this will solve your problem.


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 Post subject: Re: ST2000LM007 - Terminal Diag - SMART Reset
PostPosted: April 8th, 2018, 9:20 
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rogfanther wrote:
The problem you see probably is not from smart, but due to the drives being locked with password before the secure erase and that password not having been removed.

Try to redo the erase, with the same tool and password as before. Maybe this will solve your problem.


It will not.

Thos drives are junk and i would say that Security Erase did attempt to write zeros to all sectors finding a huge amount of bad ones that were re-located (swapped by spares).

If you loose power during security erase you will send up with a drive locked with ATA password and no user space access - LBA - but there is no reason for S.M.A.R.T. to show BAD attributes.

If you have some attributes as re-location sector count or pending sectors, etc , then the drive have severe media damage (as expected on those models) and you should bin the drive, buy a new one and be happy that you don't need the data !

Do not ever again use a Seagate F3 arch drive as well.

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 Post subject: Re: ST2000LM007 - Terminal Diag - SMART Reset
PostPosted: April 8th, 2018, 9:30 
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Well, it is possible.

But the OP didn´t post SMART logs, or elaborate on the problem. So we don´t know exactly what he means by it, same as we do not know why he wanted to do a secure erase of them at first.


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 Post subject: Re: ST2000LM007 - Terminal Diag - SMART Reset
PostPosted: April 8th, 2018, 9:32 
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rogfanther wrote:
Well, it is possible.

But the OP didn´t post SMART logs, or elaborate on the problem. So we don´t know exactly what he means by it, same as we do not know why he wanted to do a secure erase of them at first.


Exactly !!!

Let's see if the OP can post a S.M.A.R.T. screen capture.

I bet that there will be a lot of re-located sectors and i bet that this will be the "problem" ....

Let's wait and see ...

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 Post subject: Re: ST2000LM007 - Terminal Diag - SMART Reset
PostPosted: April 8th, 2018, 15:29 
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Joined: April 7th, 2018, 16:11
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Okay, so please bear in mind that I am unable to get to terminal on this drive, at the moment. The tools that I am using are within the SeaChest git, which offers Windows and Linux binaries. If there is a better way for me to access SMART logs... I am all ears. But, here is what I have (and the process that I've used).

**A couple important aspects to take note of. Please notice: "SMART Status: Tripped & ATA Security Information: Supported." I believe that I've been able to clear the password from the previous Secure ATA Erase, in a previous attempt. As I understand it, if it were locked due to password... that field would say: "Supported, Frozen".

Notes: BIOS recognizes drive. Linux & Windows recognize the drive. In Windows, Disk Management will prompt me to Initialize the Disk, and to give it a partition table MBR/GPT. Selecting either options gives me "Data Error (cylic redundancy check)". If I dd directly to write the fail, bombs out with failures.

Here is a log:

Code:
<Drive Information>

<Command> seachest_basics -d PD1 -i

\\.\PhysicalDrive1 - BUP Slim - 2HC015KJ - ATA
        Model Number: BUP Slim
        Serial Number: 2HC015KJ
        Firmware Revision: 0304
        World Wide Name: 5000C5009BF838CC
        Drive Capacity (PB/PiB): 144.12/128.00
        Temperature Data:
                Current Temperature (C): Not Reported
                Highest Temperature (C): Not Reported
                Lowest Temperature (C): Not Reported
        Power On Time: Not Reported
        Power On Hours: Not Reported
        MaxLBA: 281474976710653
        Native MaxLBA: Not Reported
        Logical Sector Size (B): 512
        Physical Sector Size (B): 512
        Sector Alignment: 0
        Rotation Rate (RPM): 7200
        Form Factor (inch): Not Reported
        Last DST information:
                Not supported
        Interface speed:
                Max Speed (Gb/s): 6.0
                Negotiated Speed (Gb/s): Not Reported
        Annualized Workload Rate (TB/yr): Not Reported
        Total Bytes Read (B): Not Reported
        Total Bytes Written (B): Not Reported
        Encryption Support: Not Supported
        Cache Size (MiB): Not Reported
        Read Look-Ahead: Enabled
        Write Cache: Enabled
        Low Current Spinup: Disabled
        SMART Status: Tripped
        ATA Security Information: Supported
        Firmware Download Support: Full, Segmented
        Specifications Supported:
                ATA8-ACS
                ATA/ATAPI-7
                ATA/ATAPI-6
                ATA/ATAPI-5
                ATA/ATAPI-4
                SATA 3.0
        Features Supported:
                SATA NCQ
                SATA Software Settings Preservation
                SATA Device Initiated Power Management
                HPA
                Power Management
                Security
                SMART [Enabled]
                DCO
                48bit Address
                GPL
                Write-Read-Verify
                EPC [Enabled]
                SCT Write Same
                SCT Error Recovery Control
                SCT Feature Control
                SCT Data Tables


<Does the drive respond to 'Ready'>

<Command> seachest_basics -d PD1 -s

\\.\PhysicalDrive1 - BUP Slim -  - ATA
READY

<Disable ATA Security Password from previous attempt>
<Command> SeaChest_Erase --device PD1 --disableATASecurityPW user

\\.\PhysicalDrive1 - BUP Slim - 2HC015KJ - ATA
Security Feature is not enabled. Nothing to do.
Successfully disabled ATA security password!

<Attempt Secure ATA Erase>
SeaChest_Erase -d PD1 normal --confirm I-understand-this-command-will-erase-all-data-on-the-drive

\\.\PhysicalDrive1 - BUP Slim - 2HC015KJ - ATA
Secure Erase
Setting ATA Security password to "SeaChest"
Failed to set ATA Security Password. Cannot erase drive.


<Attempt to see SMART Attributes>
<Command >SeaChest_Info -d PD1  --smartAttributes raw


\\.\PhysicalDrive1 - BUP Slim - 2HC015KJ - ATA
Error retreiving the logs.
A failure occured while trying to get SMART attributes

<Another direct SMART Check>

<Command>SeaChest_SMART -d PD1 --smartCheck


\\.\PhysicalDrive1 - BUP Slim - 2HC015KJ - ATA
SMART Check
SMART has been tripped!

<Attempt to disable SMART altogether>

<Command>SeaChest_SMART -d PD1 --smartFeature disable

==========

\\.\PhysicalDrive1 - BUP Slim - 2HC015KJ - ATA
A failure occurred while trying to configure SMART feature


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 Post subject: Re: ST2000LM007 - Terminal Diag - SMART Reset
PostPosted: April 8th, 2018, 15:38 
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Joined: April 7th, 2018, 16:11
Posts: 10
Location: Cedar Rapids, Iowa
Quick note... I generated those logs plugged in as USB (which is why it's reporting BUP Slim). However, plugged into SATA... it is a ST2000LM007 with a different firmware listed. The end result is the same for the tests / logs, but per the request- I quickly "re-did" these logs on USB for the purpose of this conversation.


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 Post subject: Re: ST2000LM007 - Terminal Diag - SMART Reset
PostPosted: April 8th, 2018, 15:41 
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Joined: April 7th, 2018, 16:11
Posts: 10
Location: Cedar Rapids, Iowa
I don't know this forum didn't post my previous reply, but here are the logs that I am able to produce. Bear in mind that I don't have terminal, so the best tool that I am aware of is the Seachest git.

Notes: BIOS recognizes drive. Windows recognizes drive. Disk Management prompts me to Initialize the Disk, and to give it a partition table MBR/GPT. Selecting either options gives me "Data Error (cylic redundancy check)".

**A couple important aspects to take note of. Please notice: "SMART Status: Tripped & ATA Security Information: Supported." I believe that I've been able to clear the password with the Secure ATA Erase, in a previous attempt. As I understand it, if it were locked due to password... that field would say: "Supported, Frozen".

<Drive Information>

<Command> seachest_basics -d PD1 -i

\\.\PhysicalDrive1 - BUP Slim - 2HC015KJ - ATA
Model Number: BUP Slim
Serial Number: 2HC015KJ
Firmware Revision: 0304
World Wide Name: 5000C5009BF838CC
Drive Capacity (PB/PiB): 144.12/128.00
Temperature Data:
Current Temperature (C): Not Reported
Highest Temperature (C): Not Reported
Lowest Temperature (C): Not Reported
Power On Time: Not Reported
Power On Hours: Not Reported
MaxLBA: 281474976710653
Native MaxLBA: Not Reported
Logical Sector Size (B): 512
Physical Sector Size (B): 512
Sector Alignment: 0
Rotation Rate (RPM): 7200
Form Factor (inch): Not Reported
Last DST information:
Not supported
Interface speed:
Max Speed (Gb/s): 6.0
Negotiated Speed (Gb/s): Not Reported
Annualized Workload Rate (TB/yr): Not Reported
Total Bytes Read (B): Not Reported
Total Bytes Written (B): Not Reported
Encryption Support: Not Supported
Cache Size (MiB): Not Reported
Read Look-Ahead: Enabled
Write Cache: Enabled
Low Current Spinup: Disabled
SMART Status: Tripped
ATA Security Information: Supported
Firmware Download Support: Full, Segmented
Specifications Supported:
ATA8-ACS
ATA/ATAPI-7
ATA/ATAPI-6
ATA/ATAPI-5
ATA/ATAPI-4
SATA 3.0
Features Supported:
SATA NCQ
SATA Software Settings Preservation
SATA Device Initiated Power Management
HPA
Power Management
Security
SMART [Enabled]
DCO
48bit Address
GPL
Write-Read-Verify
EPC [Enabled]
SCT Write Same
SCT Error Recovery Control
SCT Feature Control
SCT Data Tables


<Does the drive respond to 'Ready'>

<Command> seachest_basics -d PD1 -s

\\.\PhysicalDrive1 - BUP Slim - - ATA
READY

<Disable ATA Security Password from previous attempt>
<Command> SeaChest_Erase --device PD1 --disableATASecurityPW user

\\.\PhysicalDrive1 - BUP Slim - 2HC015KJ - ATA
Security Feature is not enabled. Nothing to do.
Successfully disabled ATA security password!

<Attempt Secure ATA Erase>
SeaChest_Erase -d PD1 normal --confirm I-understand-this-command-will-erase-all-data-on-the-drive

\\.\PhysicalDrive1 - BUP Slim - 2HC015KJ - ATA
Secure Erase
Setting ATA Security password to "SeaChest"
Failed to set ATA Security Password. Cannot erase drive.


<Attempt to see SMART Attributes>
<Command >SeaChest_Info -d PD1 --smartAttributes raw


\\.\PhysicalDrive1 - BUP Slim - 2HC015KJ - ATA
Error retreiving the logs.
A failure occured while trying to get SMART attributes

<Another direct SMART Check>

<Command>SeaChest_SMART -d PD1 --smartCheck


\\.\PhysicalDrive1 - BUP Slim - 2HC015KJ - ATA
SMART Check
SMART has been tripped!

<Attempt to disable SMART altogether>

<Command>SeaChest_SMART -d PD1 --smartFeature disable

==========

\\.\PhysicalDrive1 - BUP Slim - 2HC015KJ - ATA
A failure occurred while trying to configure SMART feature


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 Post subject: Re: ST2000LM007 - Terminal Diag - SMART Reset
PostPosted: April 8th, 2018, 16:00 
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Just use something like Victoria for Windows, plug the drive by SATA, detect it on Victoria go to S.M.A.R.T. , get the attributes and post a screen capture ?

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 Post subject: Re: ST2000LM007 - Terminal Diag - SMART Reset
PostPosted: April 8th, 2018, 16:14 
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I did better than that, but it's awaiting moderator approval for some reason.


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 Post subject: Re: ST2000LM007 - Terminal Diag - SMART Reset
PostPosted: April 8th, 2018, 16:21 
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bsuperfly wrote:
I did better than that, but it's awaiting moderator approval for some reason.


Ok !!!

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 Post subject: Re: ST2000LM007 - Terminal Diag - SMART Reset
PostPosted: April 8th, 2018, 17:06 
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Joined: April 7th, 2018, 16:11
Posts: 10
Location: Cedar Rapids, Iowa
Since it appears I can make short quick posts, I'll just say. Tools like Victoria / HDD Scan, etc- don't offer anything of value. The only tools that I seem to make headway with are the SeaChest toolset. And, my (albeit) inexperienced opinion is... SMART reset is what is needed. BIOS shows: SMART: Capable, but command fails. I have to use a Seachest tool to get Windows to recognize the drive. I'm not sure if you've used them, but highly recommended for cli hd troubleshooting.


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 Post subject: Re: ST2000LM007 - Terminal Diag - SMART Reset
PostPosted: April 8th, 2018, 17:23 
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Joined: March 19th, 2015, 15:01
Posts: 1406
Location: isreal
Now you speak English
you're trying to promote something?!


Last edited by jermy on April 8th, 2018, 17:23, edited 1 time in total.

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 Post subject: Re: ST2000LM007 - Terminal Diag - SMART Reset
PostPosted: April 8th, 2018, 17:23 
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Joined: October 16th, 2013, 13:21
Posts: 717
Location: Brazil
That could also mean that you cannot access the smart information due to the locked situation of the drive.

Your first post was long and with pictures attached, and it got through ok. Maybe something different in the way you built your post with the SMART reports ?

Try to use the Code tags and put the SMART information inside them.


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 Post subject: Re: ST2000LM007 - Terminal Diag - SMART Reset
PostPosted: April 8th, 2018, 17:31 
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Joined: April 7th, 2018, 16:11
Posts: 10
Location: Cedar Rapids, Iowa
jermy wrote:
Now you speak English
you're trying to promote something?!


Promoting nothing more than the fact that Seagate's tools work better for Seagate drives; which should be obvious. And, that I'm under the impression they are rather new, so many people many not be aware of their existence.

And, thank you Rogfanther. That is what I did. I hope soon mod approves the post.


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 Post subject: Re: ST2000LM007 - Terminal Diag - SMART Reset
PostPosted: April 8th, 2018, 17:51 
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Joined: December 19th, 2006, 8:49
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Location: Portugal
SeaChest is freeware - http://www.hddoracle.com/viewtopic.php?f=122&t=2021

Did you manage to get S.M.A.R.T. attributes with SeaChest ?

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