All times are UTC - 5 hours [ DST ]




Post new topic Reply to topic  [ 44 posts ]  Go to page 1, 2, 3  Next
Author Message
 Post subject: WD Scorpio Blue not reading sectors
PostPosted: April 22nd, 2018, 6:32 
Offline

Joined: April 22nd, 2018, 6:16
Posts: 8
Location: POLAND
Hi all,
I am new to this forum, so please excuse me newbie ignorance.

I have a 2.5" WD Scorpio Blue disk that does not work properly:
- spins normally,
- heads are not clicking
- electronics responds, at least disk geometry returns correct values
- Windows sees it as uninitialized
- sector reads return error on all disk

I have a donor disk, but I am not sure if it's going to help me if I change pcb, or heads, or swap the tellers.

I have heard, that there is some system area on the disk with part of the firmware that can get corrupted, and then no replacement will do any good.
Assuming that I am new to disk repairs, but I am not new to low level programming PCs and microcontrollers, and I am not afraid of new tools, how can I get this solved ?
Please don't respond with advice "send it to repair shop", I have no pressure to get this data back quickly, so I can play with it and learn somthing by the way.

Where can I get more info about low level disk structures and internal firmware details ?


Regards
Pawel


Top
 Profile  
 
 Post subject: Re: WD Scorpio Blue not reading sectors
PostPosted: April 22nd, 2018, 7:38 
Offline
User avatar

Joined: October 30th, 2007, 17:58
Posts: 434
Location: Egypt
If your data is valuable for you , you have to go for some one specialized in Data Recovery and stop trying
about firmware details etc , you can read here in hddguru , google

_________________
Tawfeek Mokhtar
http://alsafwapc.net
Alsafwa Data Recovery Egypt


Top
 Profile  
 
 Post subject: Re: WD Scorpio Blue not reading sectors
PostPosted: April 22nd, 2018, 8:38 
Offline

Joined: January 29th, 2012, 1:43
Posts: 461
Location: United States
Quote:
Please don't respond with advice "send it to repair shop", I have no pressure to get this data back quickly, so I can play with it and learn somthing by the way.

So do you NEED the data back, even if not quickly? Are you willing to lose the data with no hope of recovery in the process of learning something? Because if you continue on your own, there is a very good chance you could kill it for good. So we can only assume that since (according to your statement) you don't want to send it out for professional recovery, that you don't really need the data and are willing to lose it for good. Is that correct?

_________________
http://www.sdcomputingservice.com
Home of HDDSuperClone and HDDSuperTool


Top
 Profile  
 
 Post subject: Re: WD Scorpio Blue not reading sectors
PostPosted: April 22nd, 2018, 8:47 
Offline
User avatar

Joined: December 19th, 2006, 8:49
Posts: 9687
Location: Portugal
To add to what was stated already can you post the full model of the drive ?

Is it USB only or is it SATA ? Is is SED or does it use some sort of encryption ?

Did you detect the drive with MHDD/Victoria ? Does it detect correctly but you can't scan a single LBA ?

If so there might be some "problem" with some (or all) heads preventing translator to initialize properly. Also you might have damaged SA modules.

At any rate it's risky to attempt to "fix" the drive to a level that you can do data recovery on it.

If you want to learn about DR you can start looking here - http://www.hddoracle.com/viewtopic.php?f=56&t=176

If you are VERY LUCKY and the drive doesn't have damaged parts like head(s) and the problem is SA related only you might be lucky to identoify damaged modules with a free DEMO of WDMarvel. Just get it and try to READ ROM and ALL MODULES on S/A operations/modules operations to see if you have damaged modules or if you can read modules at all.

_________________
1Q9xrDTzTddUXeJAFRn37aqh1Yr6buDCdw - (Bitcoin Donations)
paypal.me/Spildit - (PayPal Donations)
The HDD Oracle - Platform for OPEN research on Data Recovery.


Top
 Profile  
 
 Post subject: Re: WD Scorpio Blue not reading sectors
PostPosted: April 22nd, 2018, 11:04 
Offline

Joined: April 22nd, 2018, 6:16
Posts: 8
Location: POLAND
The disk contains mostly photo archive, it is valuable but not worth $800, and I got such price quote from professional recovery service.
So I want to try to recover it by myself.

Spildit, thanks for the hint, I will try this MHDD/Victoria, as soon I will check what it is.
The disk is WD5000BPVT-80HXZT1

WWN:50014EE6ABEE0740
DATE:02 JUN 2011
DCM: HBOTJHN
DCX:1H19X55Z0
R/N: 771692

It is not encrypted.
Regular SATA disk taken out from notebook.


Top
 Profile  
 
 Post subject: Re: WD Scorpio Blue not reading sectors
PostPosted: April 23rd, 2018, 18:04 
Offline

Joined: January 29th, 2012, 1:43
Posts: 461
Location: United States
You can try to use HDDSuperClone to clone/image the drive. If you want analysis of the drive condition (which I recommend so you know what you are dealing with), you can run HDDSuperClone for about 15 minutes, and then either post the progress log or send it to me. With a 15 minute run on your drive I should be able to do a diagnosis.

Since this drive is from a laptop, do you know if it was dropped?

_________________
http://www.sdcomputingservice.com
Home of HDDSuperClone and HDDSuperTool


Top
 Profile  
 
 Post subject: Re: WD Scorpio Blue not reading sectors
PostPosted: April 23rd, 2018, 22:31 
Offline

Joined: January 29th, 2012, 1:43
Posts: 461
Location: United States
Code:
it is valuable but not worth $800, and I got such price quote from professional recovery service.

Was the drive sent to this company for inspection and quote, or is this just a general quote price?

_________________
http://www.sdcomputingservice.com
Home of HDDSuperClone and HDDSuperTool


Top
 Profile  
 
 Post subject: Re: WD Scorpio Blue not reading sectors
PostPosted: April 24th, 2018, 3:24 
Offline

Joined: January 8th, 2008, 5:21
Posts: 840
Location: uk
Falconetti_PL wrote:
It is not encrypted.
Regular SATA disk taken out from notebook.

Some notebooks can set a hdd user password.
You need to check in Victoria or Mhdd that is not the case as the symptoms would be exactly as you described in your first post.


Top
 Profile  
 
 Post subject: Re: WD Scorpio Blue not reading sectors
PostPosted: April 24th, 2018, 12:05 
Offline

Joined: January 29th, 2012, 1:43
Posts: 461
Location: United States
Quote:
Some notebooks can set a hdd user password.
You need to check in Victoria or Mhdd that is not the case as the symptoms would be exactly as you described in your first post.

I thought of that late last night after shutting down, and you beat me to it this morning. Being locked with a password fits the symptoms exactly.

_________________
http://www.sdcomputingservice.com
Home of HDDSuperClone and HDDSuperTool


Top
 Profile  
 
 Post subject: Re: WD Scorpio Blue not reading sectors
PostPosted: April 24th, 2018, 13:47 
Offline

Joined: April 22nd, 2018, 6:16
Posts: 8
Location: POLAND
Is password management embedded in HDD firmware ?
I thought password is used for scrambling/unscrambling some information stored on the disk, and it's done by BIOS.
When I connect the disk to another computer, I should be able to read disk sectors, maybe scrambled, but it should work.
If I cannot read physical disk sectors, it would mean that firmware would block reading and waiting for password.
It's my friend's disk, and she says that she did not set up any password.
Of course she could have bought it with a password stored in the BIOS, and she wouldn't know it.
But I really doubt that cheap, popular hard drive has password embedded in the firmware.
If so, I wonder where is it stored, on one of the disk track, or in some eeprom on PCB.


Top
 Profile  
 
 Post subject: Re: WD Scorpio Blue not reading sectors
PostPosted: April 24th, 2018, 14:01 
Offline
User avatar

Joined: December 19th, 2006, 8:49
Posts: 9687
Location: Portugal
If the drive were to be locked :

1) Most likely the OP would know about it.

2) The notebook would ask for the password.

:? :? :?

I would vote for head damage or modules damage but if the drive picks up ok with correct geometry then i would vote for translator not loading because of damaged head.

_________________
1Q9xrDTzTddUXeJAFRn37aqh1Yr6buDCdw - (Bitcoin Donations)
paypal.me/Spildit - (PayPal Donations)
The HDD Oracle - Platform for OPEN research on Data Recovery.


Top
 Profile  
 
 Post subject: Re: WD Scorpio Blue not reading sectors
PostPosted: April 24th, 2018, 17:37 
Offline

Joined: January 29th, 2012, 1:43
Posts: 461
Location: United States
The drive being locked needs to be checked first. Rule out the simple things first, as we do not know the whole story.

_________________
http://www.sdcomputingservice.com
Home of HDDSuperClone and HDDSuperTool


Top
 Profile  
 
 Post subject: Re: WD Scorpio Blue not reading sectors
PostPosted: April 24th, 2018, 18:26 
Offline

Joined: October 16th, 2013, 13:21
Posts: 717
Location: Brazil
@Falconetti_PL,
Check the disk with MHDD and post here the results.
Also Victoria can be used.

Also, from what notebook was it ? And what happened so that it was taken of the notebook ?


Top
 Profile  
 
 Post subject: Re: WD Scorpio Blue not reading sectors
PostPosted: April 24th, 2018, 18:33 
Offline

Joined: April 22nd, 2018, 6:16
Posts: 8
Location: POLAND
How can I check if this disk is locked ?
The notebook does not ask for password at startup.
It just stopped booting, it wants bootable media.
The MBR cannot be read by physical read from Windows (short C program, run with administrative privileges)
I am waiting for the info what model of notebook it was, but I am not sure if it does matter.


Top
 Profile  
 
 Post subject: Re: WD Scorpio Blue not reading sectors
PostPosted: April 24th, 2018, 19:49 
Offline

Joined: October 16th, 2013, 13:21
Posts: 717
Location: Brazil
Detect it with MHDD and show info.

Does the owner did something before the problem started ? Maybe she was "taking a look at configurations " and later that happened ?

If it is locked, the MBR also won´t be readable.

The model matters, due to the way some brands encode the password.


Top
 Profile  
 
 Post subject: Re: WD Scorpio Blue not reading sectors
PostPosted: April 24th, 2018, 23:36 
Offline
User avatar

Joined: September 8th, 2009, 18:21
Posts: 10862
Location: Australia
Dump the drive's firmware modules using WDMarvel (already mentioned) or HDDSuperTool.

http://www.hddoracle.com/viewtopic.php?t=2435
http://www.sdcomputingservice.com/hddsupertool

Can you get a SMART report from the drive?

https://crystalmark.info/en/software/crystaldiskinfo/

_________________
A backup a day keeps DR away.


Top
 Profile  
 
 Post subject: Re: WD Scorpio Blue not reading sectors
PostPosted: April 25th, 2018, 7:22 
Offline

Joined: April 22nd, 2018, 6:16
Posts: 8
Location: POLAND
The disk was taken out of Asus X53S.

I am putting up together a PC with multiboot (Linux, Windows) to run all those tools you all suggested.
My computer that I am working on daily is too much loaded with important things to risk such experiments.
I will make some test and I will post some logs.


Top
 Profile  
 
 Post subject: Re: WD Scorpio Blue not reading sectors
PostPosted: April 25th, 2018, 18:40 
Offline

Joined: January 29th, 2012, 1:43
Posts: 461
Location: United States
Here is something you can do with your current computer that will only take a few minutes. Download CrystalDiskInfo (the link was provided by fzabkar in previous post). You can choose to download the zip file version and extract it and run it without installing, or download the exe file and install it.

If possible remove all other drives attached except the one running the OS and this drive you are trying to recover (this is optional, as the following procedure will list the info of all drives attached and less drives will make a cleaner output).

Open CrystalDiskInfo, and in the top menu bar go to Edit and check everything in Copy Option including ASCII View.

In the same Edit menu click Copy. Now open/create a new text document and right click and paste (or use ctrl-v). Save that text file and either attach that file to a post, or paste it as code in a post.

This will provide us the SMART info along with the raw identify data. A few of us on here can use the identify data to tell if the drive is locked, and the SMART data will give us information about the health of the drive.

_________________
http://www.sdcomputingservice.com
Home of HDDSuperClone and HDDSuperTool


Top
 Profile  
 
 Post subject: Re: WD Scorpio Blue not reading sectors
PostPosted: April 25th, 2018, 18:57 
Offline
User avatar

Joined: December 19th, 2006, 8:49
Posts: 9687
Location: Portugal
maximus wrote:
(...)A few of us on here can use the identify data to tell if the drive is locked, (...)


On the following thread we did try to make a regular unlocked drive to display it's ID as "locked".

http://www.hddoracle.com/viewtopic.php?f=106&t=2386

It's a little bit off topic but it shows how to check if a drive is locked by ATA password by reading the ID block retrieved with ec command.

_________________
1Q9xrDTzTddUXeJAFRn37aqh1Yr6buDCdw - (Bitcoin Donations)
paypal.me/Spildit - (PayPal Donations)
The HDD Oracle - Platform for OPEN research on Data Recovery.


Top
 Profile  
 
 Post subject: Re: WD Scorpio Blue not reading sectors
PostPosted: April 25th, 2018, 19:06 
Offline
User avatar

Joined: December 19th, 2006, 8:49
Posts: 9687
Location: Portugal
Here ...

This is a Quantum drive, not WD but the same does apply to WD or any other drive ID :

Attachment:
1.jpg
1.jpg [ 113.97 KiB | Viewed 1654 times ]

_________________
1Q9xrDTzTddUXeJAFRn37aqh1Yr6buDCdw - (Bitcoin Donations)
paypal.me/Spildit - (PayPal Donations)
The HDD Oracle - Platform for OPEN research on Data Recovery.


Top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 44 posts ]  Go to page 1, 2, 3  Next

All times are UTC - 5 hours [ DST ]


Who is online

Users browsing this forum: Bing [Bot] and 42 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group