Big Bear fight

[unknown]

Hello!
Has someone has some experience with big bear with jammed motor?
The customer told me that he dropped the drive.
The drive has stiction noise, when trying to release the heads I found that the motor is already jammed too.
After heads replacement I could image approx. 10 % of customer's data then the motor start to make noises.
In different positions the drive spins almost normally, other positions the motor make noises.

Any suggestions would be appreciated.
Thanks in advance

[unknown]

P.S I WILL NOT swap platters in this model.

[unknown]

If you can still image/clone the drive little by little it's better to do so instead of "fixing" the spindle problem ...

Example - http://www.hddoracle.com/viewtopic.php? ... 391#p16282

I have successfully imaged 80% of customer's data with another set of heads.
I will try to complete the rest of the drive tomorrow when I get back to the office.
Thank you very much for your kind help. Much appreciated.

[unknown]

Motor get stable on a specific position.
I believe there's a damage to the surface.(drive dropped from the customer).
I manage to get the required critical data ASAP.
I hope I can get the rest 20 % without replacing 4th set of heads.

[unknown]

Motor get stable on a specific position.
I believe there's a damage to the surface.(drive dropped from the customer).
I manage to get the required critical data ASAP.
I hope I can get the rest 20 % without replacing 4th set of heads.

It's way better to keep on extracting data even if you have to replace heads multiple times then to mess with spindle and end up without data from that point on ...

I do not even try to mess with the spindle. All I can do is replacing the failed heads.