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 Post subject: ST1000DM003 suddenly disappeared from BIOS
PostPosted: May 7th, 2018, 19:04 
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Joined: January 27th, 2015, 16:57
Posts: 13
Location: Brazil
Starts fine, no strange tick/click noises so i think it is "fine", i got TTL UART converter and read some data from it. Takes too long to receive any reply from it.

I tried by connecting in USB to SATA adapter and i noticed that it keeps displaying (H) SATA reset, (S) SATA reset, (P) SATA reset while using the USB to SATA adapter, but it is taking like forever for any reply. By the USB adapter i was able to see the device and partitions on windows, but it took more than 15 minutes and the system got frozen after that. Is it too bad damaged?

Code:
Boot 0x40M
Spin Up
Trans.

Spin Up
SpinOK
ASCII Diag mode

F3 T>
(P) SATA Reset

F3 T>N5

Invalid Diag Cmd

F3 T>
Current R/W User LBA 000000000000 LLL CHS 000000.0.0000 PLP CHS 000000.0.0000
R/W Status 1 R/W Error 00000080 Ready - PCC 170e UT 21055.403280


F3 T>
Current R/W User LBA 000000000000 LLL CHS 000000.0.0000 PLP CHS 000000.0.0000
R/W Status 1 R/W Error 00000080 Ready - PCC 170e UT 21055.404540


F3 T>/1

F3 1>N1

Clear SMART is completed.
F3 1>N5
Att
Num  Flgs normlzd worst raw
1   000F   64     FD   00000000000000
3   0003   64     FD   00000000000000
4   0032   64     FD   00000000000000
5   0033   64     FD   00000000000000
7   000F   64     FD   00000000000000
9   0032   64     FD   00000000000000
A   0013   64     FD   00000000000000
C   0032   64     FD   00000000000000
B7   0032   64     FD   00000000000000
B8   0032   64     FD   00000000000000
BB   0032   64     FD   00000000000000
BC   0032   64     FD   00000000000000
BD   003A   64     FD   00000000000000
BE   0022   64     FD   00000000000000
BF   0032   64     FD   00000000000000
C0   0032   64     FD   00000000000001
C1   0032   64     FD   00000000000000
C2   0022   28     28   00002800000000
C5   0012   64     FD   00000000000000
C6   0010   64     FD   00000000000000
C7   003E   C8     FD   00000000000000
F0   0000   64     FD   00000000000000
F1   0000   64     FD   00000000000000
F2   0000   64     FD   00000000000000
0   0000    0      0   00000000000000
0   0000    0      0   00000000000000
0   0000    0      0   00000000000000
0   0000    0      0   00000000000000
0   0000    0      0   00000000000000
0   0000    0      0   00000000000000

F3 1>
Spinning Down

Spin Down Complete
Elapsed Time 10.565 secs
Delaying 5000 msec

Jumping to Power On Reset▒
Boot 0x40M
Spin Up
Trans.

Spin Up
SpinOK
(P) SATA Reset

ASCII Diag mode

F3 T>/1

F3 1>N5
Att
Num  Flgs normlzd worst raw
1   000F   64     FD   00000000000000
3   0003   64     FD   00000000000000
4   0032   64     FD   00000000000000
5   0033   64     FD   00000000000000
7   000F   64     FD   00000000000004
9   0032   64     FD   00000000000000
A   0013   64     FD   00000000000000
C   0032   64     FD   00000000000000
B7   0032   64     FD   00000000000000
B8   0032   64     FD   00000000000000
BB   0032   64     FD   00000000000000
BC   0032   64     FD   00000000000000
BD   003A   64     FD   00000000000000
BE   0022   64     FD   00000080800000
BF   0032   64     FD   00000000000000
C0   0032   64     FD   00000000000002
C1   0032   64     FD   00000000000001
C2   0022   28     28   00002800000000
C5   0012   64     FD   00000000000000
C6   0010   64     FD   00000000000000
C7   003E   C8     FD   00000000000000
F0   0000   64     FD   00000000000000
F1   0000   64     FD   00000000000000
F2   0000   64     FD   00000000000000
0   0000    0      0   00000000000000
0   0000    0      0   00000000000000
0   0000    0      0   00000000000000
0   0000    0      0   00000000000000
0   0000    0      0   00000000000000
0   0000    0      0   00000000000000

F3 1>



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 Post subject: Re: ST1000DM003 suddenly disappeared from BIOS
PostPosted: May 7th, 2018, 19:21 
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Joined: October 16th, 2013, 13:21
Posts: 717
Location: Brazil
Yeah, it is bad.

If you don´t need the data, buy another ( from other brand ) .

If you need the data, why were you cleaning smart ?


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 Post subject: Re: ST1000DM003 suddenly disappeared from BIOS
PostPosted: May 7th, 2018, 19:25 
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Joined: January 27th, 2015, 16:57
Posts: 13
Location: Brazil
rogfanther wrote:
Yeah, it is bad.

If you don´t need the data, buy another ( from other brand ) .

If you need the data, why were you cleaning smart ?



Mistype, when i noticed N1 in place of N5 i almost cried :/

Do you think still possible recover data?


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 Post subject: Re: ST1000DM003 suddenly disappeared from BIOS
PostPosted: May 7th, 2018, 19:28 
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Joined: October 16th, 2013, 13:21
Posts: 717
Location: Brazil
Probably yes, but if the data is important it would be better to send it to a professional.

This drives are of low quality, and not amenable to too much tinkering. Messing too much with it can make recovery much more expensive, if not impossible.


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 Post subject: Re: ST1000DM003 suddenly disappeared from BIOS
PostPosted: May 7th, 2018, 19:33 
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Joined: January 27th, 2015, 16:57
Posts: 13
Location: Brazil
rogfanther wrote:
Probably yes, but if the data is important it would be better to send it to a professional.

This drives are of low quality, and not amenable to too much tinkering. Messing too much with it can make recovery much more expensive, if not impossible.


Do you have any hint? Maybe replacing PCB would help? Maybe there is problem with the heads? I found a perfect donor for parts for this hdd on eBay, ordering this drive and sending together to the repair center would help them to read the contents of the disk?


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 Post subject: Re: ST1000DM003 suddenly disappeared from BIOS
PostPosted: May 7th, 2018, 20:44 
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Joined: March 19th, 2015, 15:01
Posts: 1397
Location: isreal
1. replacing the PCB will not help
2. if you send it to a reputable DR pro/company they don't need your help to find parts "if needed"
3. it "MIGHT" be still in a stage (needs further testing) where it can be recovered without parts, so it will be a waste of money if dont need it


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 Post subject: Re: ST1000DM003 suddenly disappeared from BIOS
PostPosted: May 7th, 2018, 20:49 
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Joined: October 16th, 2013, 13:21
Posts: 717
Location: Brazil
jermy wrote:
1. replacing the PCB will not help
2. if you send it to a reputable DR pro/company they don't need your help to find parts "if needed"
3. it "MIGHT" be stiil in a stage (needs further testing) where it can be recovered without parts, so it will be a waste of money if dont need it


Hear the man!

And just to add to (2), if the company needs you to find a donor disk for them, then they are not reputable enough and you should go to other place.

Of course, we are talking about data recovery companies, not pc repair shops.

Also, in which city you are located ?


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 Post subject: Re: ST1000DM003 suddenly disappeared from BIOS
PostPosted: May 7th, 2018, 20:56 
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Joined: January 27th, 2015, 16:57
Posts: 13
Location: Brazil
rogfanther wrote:
Also, in which city you are located ?


Joinville - SC


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 Post subject: Re: ST1000DM003 suddenly disappeared from BIOS
PostPosted: May 8th, 2018, 13:33 
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Joined: December 19th, 2006, 8:49
Posts: 9510
Location: Portugal
You might be lucky. A data recovery firm with PROPER TOOLS and knowledge might be able to extract your data at a reasonable cost by changing some settings on your drive by "patching" the apropriated sysfile.

Or you might be not that lucky as those DM drives do suffer from head problems, media problems, etc and it's very typical for a DM 03 for a certain head to die...

If you need the data just find a reputable data recovery firm near you and NOT a regular computer repair shop.

You need to find someone with something like PC-3000 or equivalent tools to patch sysfile 93 and image/clone the drive extracting the data even if one head have to be disabled...

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 Post subject: Re: ST1000DM003 suddenly disappeared from BIOS
PostPosted: May 11th, 2018, 9:51 
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Joined: January 27th, 2015, 16:57
Posts: 13
Location: Brazil
Perfect, i'll follow rogfanther's tip and send it to a professional that have PC-3000 tool.

Thank you so much, i'll update this topic with the end of this history.


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 Post subject: Re: ST1000DM003 suddenly disappeared from BIOS
PostPosted: May 12th, 2018, 10:02 
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Joined: December 19th, 2006, 8:49
Posts: 9510
Location: Portugal
Ok, nice decision !

Please do let us know the outcome of this case when you do get your data back (hopefully).

Have a nice weekend and good luck !

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 Post subject: Re: ST1000DM003 suddenly disappeared from BIOS
PostPosted: June 4th, 2018, 20:09 
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Joined: January 27th, 2015, 16:57
Posts: 13
Location: Brazil
Just got some spare time to pick-up the hdd with the pro. Not 100% of the data has been rescued however the result is great! That was not too expensive also. Thank you @rogfanther, the guy you recommended me is a great DR Pro.


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 Post subject: Re: ST1000DM003 suddenly disappeared from BIOS
PostPosted: June 4th, 2018, 20:26 
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Joined: October 16th, 2013, 13:21
Posts: 717
Location: Brazil
Nice !

Glad he could solve it for you!


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 Post subject: Re: ST1000DM003 suddenly disappeared from BIOS
PostPosted: June 5th, 2018, 9:14 
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Joined: December 19th, 2006, 8:49
Posts: 9510
Location: Portugal
I'm glad that you did get your data back ! Congratulations !

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