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 Post subject: ST3000DM001 failed - now is not recognized by PC
PostPosted: August 14th, 2018, 16:59 
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Joined: August 14th, 2018, 15:42
Posts: 2
Location: Italy
Hi, I have in my hands a failed Seagate 7200.14 3TB hard disk, PN: 1CH166-510, firmware: CC27, Date: 14194, Site: TK.

It was used in a NAS with other 3 identical drives, all bought at the same time.
The 4 drives formed a RAID-Z1 volume, so luckily I was able to replace the failed HDD with a new one (a 3TB Toshiba P300) and after 8-10 hours of rebuild the RAID-Z1 volume was ONLINE again, without any error.

The problem with the failed ST3000DM001 is that it is not recognized by the PC, even the BIOS ignore the presence of this HDD.
Before trashing definitively this HDD I had a look on various forums and I understand that a bit more of analysis of a 7200.14 hdd is possible using a serial TTL adapter, connected to the proper terminal pins of the HDD. So I buy the adapter on ebay and connected to the failed HDD.

This is what I obtain on the terminal window when the HDD power is switched on:
Code:
Boot 0x40M
Spin Up
FAIL  Servo Op=0100 Resp=0003
0100 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
ResponseFrame 19C0 0052 03B4 4500 0008 0000 0000 0000 0D1A 0000 0000 0000 0000 0000 0000 0000 3801 9729 DF97 BF26 DB29 8F08 6444 2C88 EFC0 CD13 0000 007F 0004 0000 001A 0004 0000
FAIL  Servo Op=0100 Resp=0003
0100 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
ResponseFrame 2340 0054 03B4 4680 0008 0000 0000 0000 0CD0 0000 0000 0000 0000 0000 0000 0000 3801 9729 DF97 BF26 DB29 8F08 6444 2C88 EFC0 CD13 0000 007F 0004 0000 0019 0004 0000


I tried sending CTRL+Z command, but the hdd does not reply.
Googling a bit around I understand that this kind of error is very likely due to damaged heads...is this true?
So I can trash the HDD definitively? What do you think about?


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 Post subject: Re: ST3000DM001 failed - now is not recognized by PC
PostPosted: August 14th, 2018, 17:06 
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Joined: October 21st, 2007, 8:48
Posts: 1273
arinci wrote:
Hi, I have in my hands a failed Seagate 7200.14 3TB hard disk, PN: 1CH166-510, firmware: CC27, Date: 14194, Site: TK.

It was used in a NAS with other 3 identical drives, all bought at the same time.
The 4 drives formed a RAID-Z1 volume, so luckily I was able to replace the failed HDD with a new one (a 3TB Toshiba P300) and after 8-10 hours of rebuild the RAID-Z1 volume was ONLINE again, without any error.

The problem with the failed ST3000DM001 is that it is not recognized by the PC, even the BIOS ignore the presence of this HDD.
Before trashing definitively this HDD I had a look on various forums and I understand that a bit more of analysis of a 7200.14 hdd is possible using a serial TTL adapter, connected to the proper terminal pins of the HDD. So I buy the adapter on ebay and connected to the failed HDD.

This is what I obtain on the terminal window when the HDD power is switched on:
Code:
Boot 0x40M
Spin Up
FAIL  Servo Op=0100 Resp=0003
0100 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
ResponseFrame 19C0 0052 03B4 4500 0008 0000 0000 0000 0D1A 0000 0000 0000 0000 0000 0000 0000 3801 9729 DF97 BF26 DB29 8F08 6444 2C88 EFC0 CD13 0000 007F 0004 0000 001A 0004 0000
FAIL  Servo Op=0100 Resp=0003
0100 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
ResponseFrame 2340 0054 03B4 4680 0008 0000 0000 0000 0CD0 0000 0000 0000 0000 0000 0000 0000 3801 9729 DF97 BF26 DB29 8F08 6444 2C88 EFC0 CD13 0000 007F 0004 0000 0019 0004 0000


I tried sending CTRL+Z command, but the hdd does not reply.
Googling a bit around I understand that this kind of error is very likely due to damaged heads...is this true?
So I can trash the HDD definitively? What do you think about?

1- Yes
2- Yes
3- trash the drive


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 Post subject: Re: ST3000DM001 failed - now is not recognized by PC
PostPosted: August 15th, 2018, 10:11 
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Joined: March 6th, 2010, 3:46
Posts: 325
Location: Kolding | Denmark
+1 Trash the drive
Order 2 more new drives and replace them as fast as possible.

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https://digitalsupport.dk


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 Post subject: Re: ST3000DM001 failed - now is not recognized by PC
PostPosted: August 15th, 2018, 15:31 
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Joined: August 14th, 2018, 15:42
Posts: 2
Location: Italy
digisupport wrote:
+1 Trash the drive
Order 2 more new drives and replace them as fast as possible.


I will do. One of the 4 drives has 5 reallocated sectors, so I will start with this.

One last question for you experts: what do you suggest between Toshiba P300 3TB and Seagate ST4000DM000 4TB for a lightly used NAS composed of 4 drives in RAID-Z1? Are new Seagate HDDs with SMR technology reliable enough (more than ST3000DM001)?

Waiting for your comments, thank you!


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 Post subject: Re: ST3000DM001 failed - now is not recognized by PC
PostPosted: August 15th, 2018, 21:45 
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Joined: September 8th, 2009, 18:21
Posts: 10936
Location: Australia
According to a KitGuru review, the PCB part number is OA90380, which is a Hitachi number. This would suggest that the Toshiba drive is a rebranded Hitachi.

http://www.kitguru.net/wp-content/uploads/2017/01/DSC03398.jpg

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