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 Post subject: Every 20s Clicks Seagate ST32000542AS 2Tb Barracuda LP CC37
PostPosted: August 17th, 2018, 2:31 
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Joined: April 6th, 2014, 5:59
Posts: 55
Location: ukraine
So, i have HDD Seagate ST32000542AS 2Tb Barracuda LP CC37

- it works, did yesterday MHDD surface test all OK
- reads/writes data ok

Issue:

- if drive idle [ no read/write data] every 20s [ i timed] does single click,
and on repeat. When i do some read/write it stops, and when idle
it starts again.

Tested:

- not OS related, since clicks even in bios menu whilel idle

Question:

- it has fw: CC37, will update to CC35 help ? or
- what can i try ?

Note:

- not about DATA question, don't suggest Backup

Thanks.


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 Post subject: Re: Every 20s Clicks Seagate ST32000542AS 2Tb Barracuda LP C
PostPosted: August 17th, 2018, 3:07 
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Joined: September 8th, 2009, 18:21
Posts: 10764
Location: Australia
Show us the SMART report. In particular, check the load/unload cycle count.

Otherwise, the drive may be performing a background media scan.

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 Post subject: Re: Every 20s Clicks Seagate ST32000542AS 2Tb Barracuda LP C
PostPosted: August 17th, 2018, 3:18 
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Joined: April 6th, 2014, 5:59
Posts: 55
Location: ukraine
Fresh stats from AIDA64

ID Attribute Description Threshold Value Worst Data Status
01 Raw Read Error Rate 6 117 100 159352695 OK: Value is normal
03 Spinup Time 0 100 100 0 OK: Always passes
04 Start/Stop Count 20 100 100 9 OK: Value is normal
05 Reallocated Sector Count 36 100 100 0 OK: Value is normal
07 Seek Error Rate 30 63 60 2098252 OK: Value is normal
09 Power-On Time Count 0 100 100 30 OK: Always passes
0A Spinup Retry Count 97 100 100 0 OK: Value is normal
0C Power Cycle Count 20 100 100 9 OK: Value is normal
B7 <vendor-specific> 0 100 100 0 OK: Always passes
B8 End-to-End Error 99 100 100 0 OK: Value is normal
BB Reported Uncorrectable Errors 0 100 100 0 OK: Always passes
BC Command Timeout 0 100 100 0 OK: Always passes
BD High Fly Writes 0 100 100 0 OK: Always passes
BE Airflow Temperature 45 62 59 38 OK: Value is normal
C2 Temperature 0 38 41 38 OK: Always passes
C3 Hardware ECC Recovered 0 49 45 159352695 OK: Always passes
C5 Current Pending Sector Count 0 100 100 0 OK: Always passes
C6 Offline Uncorrectable Sector Count 0 100 100 0 OK: Always passes
C7 Ultra ATA CRC Error Rate 0 200 200 0 OK: Always passes
F0 Head Flying Hours 0 100 253 51 OK: Always passes
F1 Total Host Writes 0 100 253 3524631423 OK: Always passes
F2 Total Host Reads 0 100 253 1676856805 OK: Always passes

Also did search for FW update and notice that the CC37 is newer than CC35,
and downgrading can make worst.
Reminder: - clicks persists when drive just powered, and no OS is booted.


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 Post subject: Re: Every 20s Clicks Seagate ST32000542AS 2Tb Barracuda LP C
PostPosted: August 17th, 2018, 9:02 
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Joined: July 12th, 2010, 4:38
Posts: 1075
Location: Portugal
Have you checked your PSU? Could also be a power problem...

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 Post subject: Re: Every 20s Clicks Seagate ST32000542AS 2Tb Barracuda LP C
PostPosted: August 17th, 2018, 9:06 
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Joined: April 6th, 2014, 5:59
Posts: 55
Location: ukraine
So i investigated the issue, and it is parking heads noise
in the short idle mode [ 20s in my case] which is set
in the factory by CC37 FW.
So i need to disable APM to fix it.
Will post the progress.


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