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 Post subject: WXM1E23NMSK8 (WD My Passport) - Can't access files
PostPosted: September 3rd, 2018, 15:31 
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Joined: September 3rd, 2018, 15:11
Posts: 1
Location: United States
I don't know what happened because the last time I used it, it was working fine. Now, it shows up on My Computer but after a while and when I try to access it I get the following message:

E:\ is not accessible
The request could not be performed because of an I/O device error

Disk Management says that it's healthy. I tried various methods already but no good. Thru Windows File Explorer - got the same message, using Linux - go a message that it can't access it, and data recover software didn't work (it was extremely slow).

Does anyone have any idea what caused this? Any chance that I can fix it or is my only option to take it to a data recovery service?


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 Post subject: Re: WXM1E23NMSK8 (WD My Passport) - Can't access files
PostPosted: September 3rd, 2018, 17:44 
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Joined: September 3rd, 2018, 14:52
Posts: 10
Location: Almere/The Netherlands
Can you create an image of the drive using linux dd?
At least, if all else fails you've got a copy of all valid data which you can then try to recover from that image.


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 Post subject: Re: WXM1E23NMSK8 (WD My Passport) - Can't access files
PostPosted: September 3rd, 2018, 22:40 
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Joined: August 18th, 2010, 17:35
Posts: 3398
Location: Massachusetts, USA
Drive has bad sectors, likely many, which would explain the slow behavior.
Cannot be repaired in a reliable manner for continued use. It can be temporarily "repaired" for data recovery.
Can look into "slow responding" solution if you are technically savvy.

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Hard Disk Drive, SSD, USB Drive and RAID Data Recovery Specialist in Massachusetts


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