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 Post subject: best course ???
PostPosted: October 29th, 2018, 19:53 
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Joined: October 29th, 2018, 19:30
Posts: 2
Location: des m
Hello,

Looking for guidance. Infected Windows 7 drive (Maxtorplus II).

Microsoft Alert - call this number ...

Removed drive, tried to copy files (as external drive on another computer). Failed. Corrupted the thumb drive. Possibly encrypting files - folder names jibberish & thumb drive became not accessible.

Scanned drive W/ Avast AV & Malware Megabytes - little found.

Somehow second machine tried to boot from the drive, in exhausted state, I mistakenly ran Start Up Repair.

Bad! Drive no longer recognized.

Seems to spin up and hear normal head movement.

Best next step?

TIA


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 Post subject: Re: best course ???
PostPosted: October 30th, 2018, 15:29 
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Joined: December 19th, 2006, 8:49
Posts: 9842
Location: Portugal
uute wrote:

Best next step?

TIA


Send drive to a REPUTABLE data recovery firm and NOT a regular computer repair shop ...

At this stage if it's possible to decrypt files at all (without paying ransom) the task is hugely more dificult as you did use windows repair ....

I would vote for data not recoverable anymore.

Format all that is infected including tumb drive, etc .... You do risk to re-infect any system that you use those infected media as well ....

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 Post subject: Re: best course ???
PostPosted: October 30th, 2018, 16:13 
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Joined: October 29th, 2018, 19:30
Posts: 2
Location: des m
as feared

thank you


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