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 Post subject: Seagate Momentus ST1000LM024 REV. A - 25 beeps, doesn't spin
PostPosted: January 19th, 2019, 19:08 
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Joined: May 21st, 2017, 10:42
Posts: 18
Location: Bristol, UK
Seagate Backup Plus Portable Drive
Model: SR0SP0

Containing:
Seagate Momentus
Model: ST1000LM024 REV. As
HDD P/N: HN-101MBB/AVN

PCB: BF41-00354A 00 REV.03 R00
FW: ?


When this drive is connected to power or usb-to-serial adapter produces 25 beeps then nothing; no sounds of spinning or other sounds can be heard.

Details of the noise/beeps:
The drive makes 25 beeps, each one is 0.075 seconds in length and is repeated every 0.17028 seconds for a total of 4.257 seconds. The frequency of each pulse is: 7.5 KHz.

Question:
Does this sound like "Stiction", which should be sent to a data recovery lab with a clean room; or can the problem be solved by component replacement, software solution or pcb (+ firmware/bios) swap?

Thanks in advance for your help.


Attachments:
File comment: audio: recording of the beeps
rec_20190119-1303.cleaned.zip [38.94 KiB]
Downloaded 261 times
File comment: pic 5: spectral and waveform screenshot of the recording of the beeps
rec_20190119-1303.cleaned.wav_spectralAndWaveform_screenshot.png
rec_20190119-1303.cleaned.wav_spectralAndWaveform_screenshot.png [ 920.94 KiB | Viewed 4294 times ]
File comment: pic 4: pcb bottom
20190119_200959.jpg
20190119_200959.jpg [ 4.97 MiB | Viewed 4294 times ]
File comment: pic 3: pcb top
20190119_201044.jpg
20190119_201044.jpg [ 5.52 MiB | Viewed 4294 times ]
File comment: pic 2: hard drive label
20190119_142822.jpg
20190119_142822.jpg [ 3.85 MiB | Viewed 4294 times ]
File comment: pic 1: label of hard drive enclosure
20190119_143251.jpg
20190119_143251.jpg [ 3.71 MiB | Viewed 4294 times ]
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 Post subject: Re: Seagate Momentus ST1000LM024 REV. A - 25 beeps, doesn't
PostPosted: January 19th, 2019, 21:02 
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Joined: February 9th, 2009, 16:13
Posts: 2520
Location: Ontario, Canada
A very good chance that the heads are stuck. 99 times out of 100, we are able to recover the data without a head swap if we get it before a failed DIY attempt. After a DIY attempt, we almost always need to change the heads and only get a partial recovery, if we are able to recover anything at all. If you value the data at all, send contact Sean at pcimage.co.uk and resist the temptation to open it up.

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Recovery Force Data Recovery


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 Post subject: Re: Seagate Momentus ST1000LM024 REV. A - 25 beeps, doesn't
PostPosted: January 20th, 2019, 6:43 
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Joined: November 29th, 2006, 10:08
Posts: 7843
Location: UK
lcoughey wrote:
A very good chance that the heads are stuck. 99 times out of 100, we are able to recover the data without a head swap if we get it before a failed DIY attempt. After a DIY attempt, we almost always need to change the heads and only get a partial recovery, if we are able to recover anything at all. If you value the data at all, send contact Sean at pcimage.co.uk and resist the temptation to open it up.


Totally agree! :-)

We always check the heads under a microscope for signs of bending/deformation and use new ones in quite a lot of cases, to be on the safe side.

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 Post subject: Re: Seagate Momentus ST1000LM024 REV. A - 25 beeps, doesn't
PostPosted: January 20th, 2019, 13:33 
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Joined: June 16th, 2018, 12:09
Posts: 488
Location: Turkey
Head stuck. In park or between park and platter.

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 Post subject: Re: Seagate Momentus ST1000LM024 REV. A - 25 beeps, doesn't
PostPosted: January 20th, 2019, 13:36 
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Joined: October 21st, 2007, 8:48
Posts: 1631
+1 pcimage


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