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 Post subject: Western MyPassport unlock possible bot no access
PostPosted: March 26th, 2019, 11:13 
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Joined: April 3rd, 2015, 4:26
Posts: 60
Location: Germany
Hi there,

customer have a Wester My Passport 4TB.
I can unlock it with the passwort but the Partition is RAW. Checkdisk is not possible.
If I try to scan the surface for a filesystem with with R-Studio its very slow -> 100MB in 20 minutes. If i try to rawcopy it i get sector errors on every sector.
I cant hear any scratch or clicking noise and the disk is blinking normaly while I try to access it.

Could it be possible that it is a Bug in the Firmware and the unlockingprocess doesn't work correctly?

best regards
Fabian


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 Post subject: Re: Western MyPassport unlock possible bot no access
PostPosted: March 26th, 2019, 11:27 
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Joined: March 22nd, 2019, 17:02
Posts: 39
Location: London
Check the SMART data. Do you have data recovery hardware tools such as PC 3000?

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 Post subject: Re: Western MyPassport unlock possible bot no access
PostPosted: March 26th, 2019, 14:32 
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Joined: May 21st, 2007, 16:10
Posts: 1592
Location: Gothenburg/ Sweden
Clear Re-Lo list and clone the drive...then go after the data

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 Post subject: Re: Western MyPassport unlock possible bot no access
PostPosted: March 26th, 2019, 14:36 
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Joined: March 22nd, 2019, 17:02
Posts: 39
Location: London
mr_spokk wrote:
Clear Re-Lo list and clone the drive...then go after the data


First need to find out if he has the tools to even do that, he may not have anything.

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 Post subject: Re: Western MyPassport unlock possible bot no access
PostPosted: March 27th, 2019, 1:48 
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Joined: March 7th, 2009, 12:43
Posts: 1080
Location: Angel Data Recovery
Spildit wrote:
Clear RE-LO is not enough. It's necessary to disable background media scan in module 02 otherwise RE-LO will fill again ...

This method doesn't work for Spyglass (SMR) drives to make them fast.
I would think, OP reading and scanning zerioes.

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 Post subject: Re: Western MyPassport unlock possible bot no access
PostPosted: March 27th, 2019, 3:57 
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Joined: April 3rd, 2015, 4:26
Posts: 60
Location: Germany
HI,

WDMarv wont let me access to the disk. It says -> Drive is password protected. See Pic
I can read the Smart Data with another tool. See Pic

I dont have a PC3000. I asked already for an offer but that was to expensive.
Is it possible to handle it with WD Marvel? If its working with it i wanna buy the livetime licence for it. Or do u have some better tools to handle it?

best regards
Fabian


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 Post subject: Re: Western MyPassport unlock possible bot no access
PostPosted: March 27th, 2019, 3:57 
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Joined: April 3rd, 2015, 4:26
Posts: 60
Location: Germany
doublepost


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 Post subject: Re: Western MyPassport unlock possible bot no access
PostPosted: March 27th, 2019, 16:41 
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Joined: November 29th, 2006, 10:08
Posts: 7843
Location: UK
Spildit wrote:
Most likely you will not be able to do anything with this drive at firmware level even with the latest version of PC-3000 ...

Just outsource the drive to someone who can recover from it ?


Exactly, even for pro with latest PC3000 these are a nightmare.

So DIY is right out of the question on this one :-(

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