Hello Friends
Wishing you all a very happy 2020.

I have a tough case of seagate "ST500LT012-1DG142-1003YAM1-WBYABHQ9 "
Disk gets normal detection I can copy data using Head 0 (entire volume imaged successfully with only few defects) .However imaging head 1 was too slow with read errors. There is no visible scratches ,degradation visible even under microscope. We have more than 30 donors available & some of them are 100% compatible and healthy. We have successfully transplanted heads but that is not improving errors .If donor heads put in back they work fine that means they are not damaged in patient.
What could be the issue ? I have read in many posts terminal "FAIL Servo Op=0100 Resp=0007" indicates head crash or platter degradation.
In this case both are ruled out as we have tried no. of heads without success.
Can some seagate guru gives precise technical issue and remedial measure ?
here is terminal post head transplant ( terminal report before transplant is in firmware backup attached here)
Boot 0x10M
FAIL Servo Op=0100 Resp=0007
ResponseFrame 0D21 3C64 FFFF 0000 0000 D922 0000 FF90 0000 0001 0000 0000 0000 0000 0000 0000 7B3D 2896 79BC 2D81 801F 6488 EC4E 907C DBB3 711F 11AF 79DE 87F4 4F23 7AD6 4EAF 0000
FAIL Servo Op=0100 Resp=0007
ResponseFrame 0D81 3C7B 0002 0000 0000 D8E1 0000 FF8F 0000 0001 0000 0000 0000 0000 0000 0000 7B3D 2896 79BC 2D81 801F 6488 EC4E 907C DBB3 711F 11AF 79DE 87F4 4F23 7AD6 4EAF 0000
Spinup Failure
ServoLoopCode=0x00002247

Here is entire firmware backup before head transplant including rom , we have changed PCB just to rule out pcb or rom issue.
but everything has failed. Unfortunately Ace tech support is on holiday till 8th jan.
Can someone pls. help.
Here is download link of entire firmware backup

https://drive.google.com/file/d/13rF-7C ... sp=sharing

Thanks

It sounds like there is media damage under H1.

_________________
HDD, SSD, Flash and RAID Data Recovery
Founder of The Data Recovery Professionals Group

hi ddrecovery
Thanks , so this has nothing to do with rom? because there is no visible damage and if donor heads put back in donor they work fine.

Hi .
just try to swap and see, paitent heads to donor. If it is working fine, you can get an idea.

+1 for H1 media damage. Go for file system meta and get mision critical files first.

_________________
Digitalsupport Data Recovery
https://digitalsupport.dk

Thank you guys for all the help.
Is it possible that only platter covered by Head 1 is damaged ? Because the imaging with other head is smooth with data transfer speed of aprox. 53mb /sec.
In fact 50% disk is already imaged as well.
We have tried what Dananjaya has suggested , patient heads behave exactly same in donor indicating there was definate issue with Head 1.
We have changed PC ,multiple heads , there are no visible scracthes on platter , no SA damage still data inaccessible.
Only issue could be servo markers cannot be read properly but I dont know how to check or work with servo.

Can you post the terminal output.

_________________
HDD, SSD, Flash and RAID Data Recovery
Founder of The Data Recovery Professionals Group

With this description there is an option in MRT, DFL or Sediv to adjust heads for better reading, unfortunately PC3000 is lacking this option.

you have MRT, DFL or Sediv, we can try something, but only if drive is in detection and reading with errors on Head 1.

_________________
Data Recovery Pakistan

Hi ddrecovery & friends thanks a lot for all the help.

Here is terminal before doing anything -
(S) SATA Reset
Send Status: COMRESET seen
(S) SATA Reset
Send Status: COMRESET seen
(S) SATA Reset
Send Status: COMRESET seen
(S) SATA Reset
Send Status: COMRESET seen
(S) SATA Reset
Send Status: COMRESET seen
WriteFlashLogEntry
PrgF
LED:000000BD FAddr:00008A23
LED:000000BD FAddr:00008A23
LED:000000BD FAddr:00008A23LED:000000BD FAddr:00008A23
(S) SATA Reset
Send Status: COMRESET seen
(S) SATA Reset
Send Status: COMRESET seen
WriteFlashLogEntry
PrgF
LED:000000BD FAddr:00008A23
LED:000000BD FAddr:00008A23
LED:000000BD FAddr:00008A23
(S) SATA Reset
Send Status: COMRESET seen
(P) SATA Reset
RAW OFF
(P) SATA Reset
RAW OFF
(P) SATA Reset
RAW OFF
Set Transfer Mode selected
Ultra DMA selected
(S) SATA Reset
Send Status: COMRESET seen
(S) SATA Reset
Send Status: COMRESET seen
Disable Read Look Ahead selected
Disable Write Caching selected
Set Transfer Mode selected
Ultra DMA selected
WriteFlashLogEntry
PrgF
AbortTX_FIS46
(S) SATA Reset
Send Status: COMRESET seen
Set Transfer Mode selected
Ultra DMA selected
WriteFlashLogEntry
PrgF
AbortTX_FIS46
(S) SATA Reset
Send Status: COMRESET seen
(S) SATA Reset
Send Status: COMRESET seen
Disable Read Look Ahead selected
Disable Write Caching selected
Set Transfer Mode selected
Ultra DMA selected
AbortTX_FIS46
(S) SATA Reset
Send Status: COMRESET seen
(S) SATA Reset
Send Status: COMRESET seenSend Status: COMRESET seen
ASCII Diag mode
F3 T>
ASCII Diag mode
F3 T>
ASCII Diag mode
F3 T>
ASCII Diag mode
F3 T>/2
F3 2>
F3 2>V40
DiagError 00003010 R/W Status 0 R/W Error 00000000
Target User LBA 000000000000 LLL CHS 000001.0.0040 PLP CHS 000000.0.0000
F3 2>/1
F3 1>N8
DERP
dec error DERP
Hours - LBA R Theta Z EC Cmd type retry temp count type

F3 1>
Boot 0x10M
SpinUpTime = 00000377
TTR1 = 000004C7
(P) SATA Reset
RAW OFF
(DOS) Debug enabled
Intel 6G->3G
Send Status: COMRESET seen PASS
TotalSuperBlks 0006FAA5 TotalValidSuperBlks 0006F71B
Disable Read Look Ahead selected
Disable Write Caching selected
Set Transfer Mode selected
Ultra DMA selected
F3 T>
Boot 0x10M
SpinUpTime = 00000379
TTR1 = 000004C9
(P) SATA Reset
RAW OFF
(DOS) Debug enabled
Intel 6G->3G
Send Status: COMRESET seen PASS
TotalSuperBlks 0006FAA5 TotalValidSuperBlks 0006F71B
Disable Read Look Ahead selected
Disable Write Caching selected
Set Transfer Mode selected
Ultra DMA selected
(P) SATA Reset
RAW OFF
DiagError 00004100
F3 T>F3 T>
(P) SATA Reset
RAW OFF
Set Transfer Mode selected
Ultra DMA selected Ultra DMA selected
Set Transfer Mode selected
Ultra DMA selected
ASCII Diag mode
F3 T>
ASCII Diag mode
F3 T>/7
F3 7>X
Head 00 Resistance 01CA
Head 01 Resistance 02DC
F3 7>
Boot 0x10M
SpinUpTime = 00000396
TTR1 = 000004E6
(P) SATA Reset
RAW OFF
(DOS) Debug enabled
Intel 6G->3G
Send Status: COMRESET seen PASS
TotalSuperBlks 0006FAA5 TotalValidSuperBlks 0006F71B
Disable Read Look Ahead selected
Disable Write Caching selected
Set Transfer Mode selected
Ultra DMA selected
AbortTX_FIS46
(S) SATA Reset
Send Status: COMRESET seen
Set Transfer Mode selected
Ultra DMA selected
(S) SATA Reset
Send Status: COMRESET seen
Set Transfer Mode selected
Ultra DMA selected
Set Transfer Mode selected
Ultra DMA selected
WriteFlashLogEntry
PrgF
AbortTX_FIS46
(S) SATA Reset
Send Status: COMRESET seen
Set Transfer Mode selected
Ultra DMA selected
WriteFlashLogEntry
PrgF
AbortTX_FIS46
(S) SATA Reset
Send Status: COMRESET seen
(S) SATA Reset
Send Status: COMRESET seen
Disable Read Look Ahead selected
Disable Write Caching selected
(S) SATA Reset
Send Status: COMRESET seen
Set Transfer Mode selected
Ultra DMA selected
(S) SATA Reset
Send Status: COMRESET seen
Set Transfer Mode selected
Ultra DMA selected
AbortTX_FIS46
(S) SATA Reset
Send Status: COMRESET seen
(S) SATA Reset
Send Status: COMRESET seen
Set Transfer Mode selected
Ultra DMA selected
AbortTX_FIS46
(S) SATA Reset
Send Status: COMRESET seenSend Status: COMRESET seen




Post Head transplant terminal is as following--




Boot 0x10M
FAIL Servo Op=0100 Resp=0007
ResponseFrame 0D21 3C64 FFFF 0000 0000 D922 0000 FF90 0000 0001 0000 0000 0000 0000 0000 0000 7B3D 2896 79BC 2D81 801F 6488 EC4E 907C DBB3 711F 11AF 79DE 87F4 4F23 7AD6 4EAF 0000
FAIL Servo Op=0100 Resp=0007
ResponseFrame 0D81 3C7B 0002 0000 0000 D8E1 0000 FF8F 0000 0001 0000 0000 0000 0000 0000 0000 7B3D 2896 79BC 2D81 801F 6488 EC4E 907C DBB3 711F 11AF 79DE 87F4 4F23 7AD6 4EAF 0000
Spinup Failure
ServoLoopCode=0x00002247

Its unbelievable to have something even flagship pc3000 is lacking.
I dont have any of these tools ecvept pc3000 . But after reading your post I am curious about sediv .If it is good for cloning then that will be added feature.Whats price of sediv for seagate is it software / hardware. hows update policy , like perpetual or subscription based.

Sediv is only for repair, it does't have DE or anything. price is usd 350.
I believe PC3000 is focused on data recovery only, whereas these other tools have added options for refurbish or repair purpose.

_________________
Data Recovery Pakistan

What does the terminal output when trying to read from H1?
Is the Post Head Transplant text?

_________________
HDD, SSD, Flash and RAID Data Recovery
Founder of The Data Recovery Professionals Group

Yes post head transplant there are changes in terminal , its like this --
Boot 0x10M
FAIL Servo Op=0100 Resp=0007
ResponseFrame 0D21 3C64 FFFF 0000 0000 D922 0000 FF90 0000 0001 0000 0000 0000 0000 0000 0000 7B3D 2896 79BC 2D81 801F 6488 EC4E 907C DBB3 711F 11AF 79DE 87F4 4F23 7AD6 4EAF 0000
FAIL Servo Op=0100 Resp=0007
ResponseFrame 0D81 3C7B 0002 0000 0000 D8E1 0000 FF8F 0000 0001 0000 0000 0000 0000 0000 0000 7B3D 2896 79BC 2D81 801F 6488 EC4E 907C DBB3 711F 11AF 79DE 87F4 4F23 7AD6 4EAF 0000
Spinup Failure <<<<<<<<<<<< What spinup failure means
ServoLoopCode=0x00002247


Its not that I cant copy anything at all , I can read sectors but with lots of read errors and at very low speed.

IMHO, the drive has media damage.
Get what you can.

_________________
HDD, SSD, Flash and RAID Data Recovery
Founder of The Data Recovery Professionals Group