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 Post subject: How to update firmware of HGST HC320
PostPosted: September 16th, 2020, 13:51 
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Joined: September 16th, 2020, 13:49
Posts: 4
Location: London
Hi folks, does anyone here know which tool I can use to update HC320 8Tb hard drives? I have the firmware I want to load as a .bin file but I don't know which software to use to apply it. Cheers


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 Post subject: Re: How to update firmware of HGST HC320
PostPosted: September 16th, 2020, 20:59 
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Joined: September 8th, 2009, 18:21
Posts: 12587
Location: Australia
Try Niagara or Hugo:

http://files.hddguru.com/download/Software/HGST/

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 Post subject: Re: How to update firmware of HGST HC320
PostPosted: September 17th, 2020, 14:27 
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Joined: September 16th, 2020, 13:49
Posts: 4
Location: London
Thank you for the suggestion, I installed Niagara but when I ran it, it threw up an error saying the software had expired and to update to the latest version which looks to be behind a paywall.

I installed Hugo and attempted the firmware upgrade but got this error in the command line interface:

THE COMMAND I RAN >

(hugo) u -m HUS728T8TALE6L4 -f c:\Firmware\V8GNC460.bin

THE ERROR IT THEW UP BELOW

Attempting to update Firmware on 1 Devices...

Attempting retry 1 of 2 for this device: VAK35AKL

Attempting retry 2 of 2 for this device: VAK35AKL

Error updating Firmware on device: VAK35AKL
Reason: Device failed to update firmware.

WARNING: Firmware on device VAK35AKL did not change from previous version.

Update successful on 0 devices.
Power cycling of updated devices is recommended.

/END


I have the hard drive connected via SATA as device 0. Hugo can see it and read the firmware file I point it to, but couldn't flash it.

Any ideas?


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 Post subject: Re: How to update firmware of HGST HC320
PostPosted: September 18th, 2020, 2:21 
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Joined: August 28th, 2020, 2:34
Posts: 5
Location: Russia
Why you trying put SAS firmware on SATA drive? Correct firmware is V8GAW414.bin


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 Post subject: Re: How to update firmware of HGST HC320
PostPosted: September 18th, 2020, 5:15 
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Joined: September 16th, 2020, 13:49
Posts: 4
Location: London
Good question, I was confused by that also. Of the four drives I have, two of them came from the factory with the 460 firmware already loaded, even printed on the drives sticker label. So I figured that was the firmware I should load on to these other two drives which had 410 preloaded.

These drives were removed from USB 3 enclosures. Is it possible manufacturers load SAS firmware on external drives for some reason?


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 Post subject: Re: How to update firmware of HGST HC320
PostPosted: September 18th, 2020, 10:46 
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Joined: August 28th, 2020, 2:34
Posts: 5
Location: Russia
GoodKnight wrote:
These drives were removed from USB 3 enclosures. Is it possible manufacturers load SAS firmware on external drives for some reason?

No, SAS and SATA firmwares are different. I think this new firmware version not yet avaibel to public acces on WD website. Just update drivers with version 410 to 414


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 Post subject: Re: How to update firmware of HGST HC320
PostPosted: September 18th, 2020, 13:27 
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Joined: September 16th, 2020, 13:49
Posts: 4
Location: London
Ah, ok, yes that makes more sense. Tried to update drive to firmware 414 but still wouldn't flash. Any ideas?


(hugo) u -m HUS728T8TALE6L4 -f c:\Firmware\V8GAW414.bin

Attempting to update Firmware on 1 Devices...

Attempting retry 1 of 2 for this device: VAK35AKL

Attempting retry 2 of 2 for this device: VAK35AKL

Error updating Firmware on device: VAK35AKL
Reason: Device failed to update firmware.


WARNING: Firmware on device VAK35AKL did not change from previous version.

Update successful on 0 devices.
Power cycling of updated devices is recommended.


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 Post subject: Re: How to update firmware of HGST HC320
PostPosted: September 18th, 2020, 20:59 
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Joined: September 8th, 2009, 18:21
Posts: 12587
Location: Australia
Maybe the update is for the HUS728T8TALE6L0 model rather than HUS728T8TALE6L4.

FWIW, I have unpacked and analysed the update here:
http://www.hddoracle.com/viewtopic.php?f=59&t=2990

Product manual for HUS728T8TALE6L4 and HUS728T8TALE6L1:
https://documents.westerndigital.com/content/dam/doc-library/en_us/assets/public/western-digital/product/data-center-drives/ultrastar-dc-hc300-series/product-manual-ultrastar-dc-hc320-sata-oem-spec.pdf

WARNING: I wouldn't apply Dell's updates to a retail drive, even if it were possible. I have seen several disasters where people have mixed retail and OEM firmware.

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 Post subject: Re: How to update firmware of HGST HC320
PostPosted: September 19th, 2020, 0:28 
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Joined: August 28th, 2020, 2:34
Posts: 5
Location: Russia
Hmm, no ideas, try update fw with hdparm in Linux


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