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 Post subject: Seagate ST1000DM003 - Servo Op=0100 Resp=0003
PostPosted: April 5th, 2021, 15:44 
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Joined: April 5th, 2021, 15:03
Posts: 2
Location: United States
Hello,

Drive isn't detected by any OS and when I connect to it via Putty I'm getting multiple instances of "Servo Op=0100 Resp=0003"

Full output:

Code:
FAIL  Servo Op=0100 Resp=0003
ResponseFrame 0000 0000 0000 7740 0008 0000 0000 0000 F17E 0000 0000 0000 0000 0000 0000 0000 11B9 68D4 CE55 AC0F 9629 2142 AF5C AEBF 5D52 4532 0000 007F 0000 0000 FFE2 0004 0000
FAIL  Servo Op=0100 Resp=0003
ResponseFrame 0200 0000 0000 7700 0008 0000 0000 0000 F1BC 0000 0000 0000 0000 0000 0000 0000 11B9 68D4 CE55 AC0F 9629 2142 AF5C AEBF 5D52 4532 0000 007F 0000 0000 FFE3 0004 0000
FAIL  Servo Op=0100 Resp=0003
ResponseFrame 0240 0000 0000 7600 0008 0000 0000 0000 F2AF 0000 0000 0000 0000 0000 0000 0000 11B9 68D4 CE55 AC0F 9629 2142 AF5C AEBF 5D52 4532 0000 007F 0000 0000 FFE5 0004 0000
FAIL  Servo Op=0100 Resp=0003
ResponseFrame 0280 0000 0000 7700 0008 0000 0000 0000 F1BC 0000 0000 0000 0000 0000 0000 0000 11B9 68D4 CE55 AC0F 9629 2142 AF5C AEBF 5D52 4532 0000 007F 0000 0000 FFE3 0004 0000
FAIL  Servo Op=0100 Resp=0003
ResponseFrame 0280 0000 0000 7700 0008 0000 0000 0000 F1BC 0000 0000 0000 0000 0000 0000 0000 11B9 68D4 CE55 AC0F 9629 2142 AF5C AEBF 5D52 4532 0000 007F 0000 0000 FFE3 0004 0000
FAIL  Servo Op=0100 Resp=0003
ResponseFrame 0280 0000 0000 76C0 0008 0000 0000 0000 F1FA 0000 0000 0000 0000 0000 0000 0000 11B9 68D4 CE55 AC0F 9629 2142 AF5C AEBF 5D52 4532 0000 007F 0000 0000 FFE3 0004 0000
FAIL  Servo Op=0100 Resp=0003
ResponseFrame 02C0 0000 0000 75C0 0008 0000 0000 0000 F2EC 0000 0000 0000 0000 0000 0000 0000 11B9 68D4 CE55 AC0F 9629 2142 AF5C AEBF 5D52 4532 0000 007F 0000 0000 FFE5 0004 0000
FAIL  Servo Op=0100 Resp=0003
ResponseFrame 0280 0000 0000 7600 0008 0000 0000 0000 F2AF 0000 0000 0000 0000 0000 0000 0000 11B9 68D4 CE55 AC0F 9629 2142 AF5C AEBF 5D52 4532 0000 007F 0000 0000 FFE5 0004 0000
FAIL  Servo Op=0100 Resp=0003
ResponseFrame 0280 0000 0000 76C0 0008 0000 0000 0000 F1FA 0000 0000 0000 0000 0000 0000 0000 11B9 68D4 CE55 AC0F 9629 2142 AF5C AEBF 5D52 4532 0000 007F 0000 0000 FFE3 0004 0000
FAIL  Servo Op=0100 Resp=0003
ResponseFrame 02C0 0000 0000 7600 0008 0000 0000 0000 F2AF 0000 0000 0000 0000 0000 0000 0000 11B9 68D4 CE55 AC0F 9629 2142 AF5C AEBF 5D52 4532 0000 007F 0000 0000 FFE5 0004 0000


From what I understand it's most likely an issue with the heads or preamp right? Safe to assume that all the data on it is gone forever? Drive belongs to an older client of mine and she wasn't keeping up with her backups.

Thanks!


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 Post subject: Re: Seagate ST1000DM003 - Servo Op=0100 Resp=0003
PostPosted: April 6th, 2021, 3:23 
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Joined: November 7th, 2020, 5:31
Posts: 127
Location: The_UK
G_Loc wrote:
From what I understand it's most likely an issue with the heads
It's where I'd start.
G_Loc wrote:
Safe to assume that all the data on it is gone forever?
Depends if there has been any physical damage you might be lucky and just need the heads swapping out. Either way not looking promising for a quick or cheap fix :(

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 Post subject: Re: Seagate ST1000DM003 - Servo Op=0100 Resp=0003
PostPosted: April 6th, 2021, 9:48 
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Joined: April 5th, 2021, 15:03
Posts: 2
Location: United States
Thanks for the quick response! I know this is a bit of a loaded question, but how much would it cost to recover the data? Assuming it can be done. I'm shopping around for data recovery services and want to make sure that the quotes are fair.


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 Post subject: Re: Seagate ST1000DM003 - Servo Op=0100 Resp=0003
PostPosted: April 7th, 2021, 7:23 
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Joined: November 7th, 2020, 5:31
Posts: 127
Location: The_UK
I'm the other side of the pond so it's difficult for me to comment on pricing over there. It would also depend if the damage is just to the head or to the platter surface which is an unknown until someone has a look. A quick check on a few members website show anywhere between 600-1000 USD wouldn't be a surprise, there are cheaper options but I'm not sure of their donor policy and it's highly likely you'll need at least 1.

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 Post subject: Re: Seagate ST1000DM003 - Servo Op=0100 Resp=0003
PostPosted: April 8th, 2021, 16:40 
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Joined: October 3rd, 2005, 0:40
Posts: 3487
Location: Hungary
The level of media damage is what mainly determines recoverability as well as price. There is a wide scale of recovery companies, some will tell you it is unrecoverable even if it is just having minor issues because of their lack of time/knowledge. So it is quite hard to elaborate your options from the distance.
It would be nice to know your location to advise a bit more closely...

pepe

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