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 Post subject: Re: ST4000VX005 (SkyHawk)
PostPosted: October 29th, 2023, 15:50 
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Joined: September 8th, 2009, 18:21
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Location: Australia
How can two drives die at the same time with the same firmware fault? :-?

Are you able to dump the SA before they go offline?

Can you retrieve a SMART report?

I expect that the following error is due to the absence of the "DaT" blocks (which you cleared).

Quote:
SCRAM NVC is lost!

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 Post subject: Re: ST4000VX005 (SkyHawk)
PostPosted: October 30th, 2023, 6:06 
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Joined: October 21st, 2007, 8:48
Posts: 1632
fzabkar wrote:
How can two drives die at the same time with the same firmware fault? :-?

They are both in the same QNAP enclosure (RAID 1) and this still very weird.

fzabkar wrote:
Are you able to dump the SA before they go offline?

I managed to unlock by MRT and I could get a full backup of sysfiles.

fzabkar wrote:
Can you retrieve a SMART report?

Yeah sure, I will post it ASAP.

fzabkar wrote:
I expect that the following error is due to the absence of the "DaT" blocks (which you cleared).

After this message appears I could only read 10 MB from UA. Then the drive stuck in busy and repeat this :
Boot 0x0100MVM0148CV10
SpinUp
TCC:001F

Trans
Rst 0x0100MVM0148CV10
SAdd:0x0055A3C5
NVCScram Saved HB Size:020A
LD: MD_Alloc:00000078 HB_Alloc:0000 MD_Alloc:80380000 HB_Alloc:8032 FlashRestore MD_Saved:00000078 HB_Saved:00000000 MD_CRC:0154
PP: MD_Alloc:0000B400 HB_Alloc:0000 FlashRestore
PVTSize: 00002C00 CompSize: 0000008C DeCompSize: 00002C00 MD_Saved:0000008C HB_Saved:00000000 MD_CRC:8183
WCD: MD_Alloc:00012000 HB_Alloc:02E6
FlashRestore............................................................................................................................................................................
Failed power-on replay: 0x0052


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 Post subject: Re: ST4000VX005 (SkyHawk)
PostPosted: October 30th, 2023, 7:22 
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Joined: October 21st, 2007, 8:48
Posts: 1632
SMART values returns zero's:
Num Flgs normlzd worst raw
0 0000 0 0 00000000000000
0 0000 0 0 00000000000000
0 0000 0 0 00000000000000
0 0000 0 0 00000000000000
0 0000 0 0 00000000000000
0 0000 0 0 00000000000000
0 0000 0 0 00000000000000
0 0000 0 0 00000000000000
0 0000 0 0 00000000000000
0 0000 0 0 00000000000000
0 0000 0 0 00000000000000
0 0000 0 0 00000000000000
0 0000 0 0 00000000000000
0 0000 0 0 00000000000000
0 0000 0 0 00000000000000
0 0000 0 0 00000000000001
0 0000 0 0 00000000000000
0 0000 0 0 00000000000000
0 0000 0 0 00000000000000
0 0000 0 0 00000000000000
0 0000 0 0 00000000000000
0 0000 0 0 00000000000000
0 0000 0 0 00000000000000
0 0000 0 0 00000000000000
0 0000 0 0 00000000000000
0 0000 0 0 00000000000000
0 0000 0 0 00000000000000
0 0000 0 0 00000000000000
0 0000 0 0 00000000000000
0 0000 0 0 00000000000000


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 Post subject: Re: ST4000VX005 (SkyHawk)
PostPosted: November 7th, 2023, 7:32 
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Joined: October 21st, 2007, 8:48
Posts: 1632
Solved.
All customer data backed up.
Thanks a lot Mr. Franc for trying to help.
Many many thanks to Mr. Pepe.
He did it in approximately 10 minutes.


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 Post subject: Re: ST4000VX005 (SkyHawk)
PostPosted: November 7th, 2023, 19:24 
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Joined: October 3rd, 2005, 0:40
Posts: 4335
Location: Hungary
:), it looked like it was 10 minutes but it took some hours to figure out things before i was able to make it :)
interesting stuff...

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 Post subject: Re: ST4000VX005 (SkyHawk)
PostPosted: November 7th, 2023, 19:38 
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Joined: September 8th, 2009, 18:21
Posts: 15538
Location: Australia
Did you notice the QNAP logs? (not related to data recovery)

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 Post subject: Re: ST4000VX005 (SkyHawk)
PostPosted: November 8th, 2023, 9:19 
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Joined: October 21st, 2007, 8:48
Posts: 1632
fzabkar wrote:
Did you notice the QNAP logs? (not related to data recovery)

I received the two drives without the enclosure.


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 Post subject: Re: ST4000VX005 (SkyHawk)
PostPosted: November 8th, 2023, 9:46 
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Joined: October 3rd, 2005, 0:40
Posts: 4335
Location: Hungary
yeah, perhaps they did not die simultaneously.
were the dates OK on the one you recovered?

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