Hi All,
I bought 2 new Seagate Ironwolf 10TB HDDs from a local retailer in the UK about 2 months ago, I have had some suspicions about them since I first plugged them in and checked the SMART attributes and disk 2 had a field "Add. Product Id: DELL(tm)" and neither of the disks sound particulary healthy, both have very loud grinding sounds which I have only heard from failing disks although I am getting no SMART errors.
When I received the devices they were in sealed anti-static bags and I am having trouble with the retailer giving me a full refund or replacement as I have now used the disks (even just to run a SMART test). So I am wanting to get as much evidence as possible that these disks are not what they seem and I think they might have been tampered with and if the retailer is not willing to listen I want to have the evidence to provide to trading standards, I am wondering if anyone here can help me identify if they have been or even confirmation if you thing I have ade
Disk 1 (ZS50XRXB):
[img=250x250]https://i.ibb.co/phm78mb/disk1-label.jpg[/img][img=250x250]https://i.ibb.co/1JgZB1n/disk1-pcb.jpg[/img] Disk 2 (ZS50XRZN):
[img=250x250]https://i.ibb.co/xLDcRKP/disk2-label.jpg[/img][img=250x250]https://i.ibb.co/Fg4Xq2d/disk2-pcb.jpg[/img]When I started looking at the label I noticed a few things which made me suspicious.
1. There is no link to verify.seagate.com
2. When I type the code for Disk 1 or Disk 2 into
https://verify.seagate.com/verify/ Seagate does not recognise either of them
3. The QR Code for the PSID is different from the text label next to it
4. Both apparently manufactured in August 2023 but the warranty expires on Disk 1 on 02/Dec/2024 and Disk 2 on 28/Oct/2024
SMART Information
Disk 1:
https://pastebin.com/4gXuEQE6Disk 2:
https://pastebin.com/myZEHgauDrive Binary Log 00h Identity
Disk 1:
https://pastebin.com/wU80p64NDisk 2:
https://pastebin.com/nmrVXRRWDrive Binary FARM Log
Disk 1:
https://pastebin.com/4grJrSvJDisk 2:
https://pastebin.com/VXm0Cj3YI already mentioned on Disk 2 about the "Add. Product Id: DELL(tm)" and the Dell TA23 firmware I assume this was an OEM / Server drive.
Power_On_Hours was 0 on both when I first plugged it in but there was raw_value for Raw_Read_Error_Rate, Seek_Error_Rate, Total_LBAs_Written, Total_LBAs_Read and Hardware_ECC_Recovered (which appears to be exactly the same as Raw_Read_Error_Rate)
I have downloaded and parsed the factory logs using openSeaChest tools but they show the same information as I have shared, Is there anywhere else I can look? Is it feasable that this was an old disk and had the PCB replaced? would there be any logs or a way to access logs within the SA?
I would really appreciate any help anyone can give me on this.