Well Laura has exceeded customer expectations and has gone the extra mile in trying to assist Amarbir, but he is still giving her a hard time. Why??
Amarbir
...You complain that Bruce takes a long time to get around to assisting you, did you think you are their only customer?
Many countries have different laws, rules and regulations regarding importing and exporting goods. I am afraid that in light of this situation if you had bought a product from UK / US / Russia or anywhere in the world you would have to do your own paperwork for Exporting your item back to its origin.
I see in this thread only attempts at using the forum to apply pressure to SalvationData, but what you are really doing to the company is defamation, and slander. Yes other people have had problems and found bugs, that happens in all hardware / software environments it is how things become improved for us end users. I use some neat forensic tools like FTK 2.0, I had problems with that initially, did I scream and shout it out on a forum. No! I wrote them a polite email and my problem was sorted as soon as they started work again after the weekend. Is it not possible that some of those people on the SalvationData forum had found bugs that had been addressed and or fixed and the results not posted on the forum?? You cant say everyone there has problems with their products as there are plenty of posts from people who don't have any issues either. Most of the posts I've seen regarding problems are from one repeating customer...
We will be one company who will continue to buy from SalvationData as their support is second to none.
In regards to your reply to my wife's post...
Amarbir wrote:
kelly wrote:
Amarbir wrote:
Hi ,
Check this Out All Users Are Unsatisfied ,The Salvation support Is Nonesense ,See The Direct Link To the Seagate Area
http://support.salvationdata.com/forum/ ... 89c2573ad5Come On Guys Speak Out
Not guy but girl speaking out here
I'm afraid I have to disagree. We have succeeded in repairing a couple of U6 series Seagate drives with HD Doctor for Seagate. In fact the first time we used the device was successfully we had a few hiccups until we were more comfortable with the software. Maybe you should try to arrange your schedule around Salvationdata's working hours for a day or two and contact Bruce via email. He spent some time working remotely with my husband at the beginning of this week and from what I hear it went quite well. My husband found his time with Bruce informative although we still have an issue with a couple of WD drives that HDD WD couldn't fix but that is still work in progress.
If you cant arrange to work same time as SalvationData staff then at least send them an email to
support@salvationdata.com and include some screen shots so that they can see what you are up against.
The bugs that are mentioned in the post you refer to seem to me as if they were ironed out in the update...You are running this on 32 bit XP or win 2k I hope.
Just my 2 cents
Salvationdata Rocks
Kelly
Hi ,
The question is Not If they Helped You Or Not ,Ref To My First email i said its full of bugs ,Go to thier BBS everyone is also saying that ,I have HD Seagate doctor and i am only talking about that ,
@ Kelly : Can you Zero Full a U6 Without the Spindle Motor Working ?
: Can you Accept a Bug in which After Many Operations The HDD Switches Off itself
I have already addressed the fact that 'Everyone is saying that product is full of bugs' we just haven't seen their other correspondence with SalvationData.
Can we zero a full U6 without the spindle motor working? I don't know we were lucky enough to have a working device that does zero a HDD while the spindle motor works, actually 13 since the date of your post. They were also verified with forensic tools afterwards for validation.
Can you Accept a Bug in which After Many Operations The HDD Switches Off itself? No again our product works and we can operate it in such a way that the drives (unless suffering mechanical faults) actually do not switch off without our interaction.
I do disagree with the comments made regarding exchanging your product for a different tool, you say you used your friends seagate tool? To me that sounds very similar to buying the software and telling the store manager that the disc is scratched can you change it for a different software package altogether. In the UK you would have no chance. You would get a refund or an exchange for a working version of the software you bought originally. And you would be expected to return it at your own cost.
I see from your post March 17th, 2008, 7:43, you think SalvationData should learn the laws and regulations of every country they sell to?? WOW thats some knowledge, maybe they can increase the cost of their tools to facilitate the costs of learning those laws and then they can charge us based on their experience too
Final note.. to Laura and all at SalvationData keep up the hard work and thank you for all of your support. I hope that this thread can be closed and Amarbir has a working Seagate tool soon. then we can all relax
From friendlyface aka f0r3nsixed
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