The "Easus Guy" is likely nothing but a tech supporting the software, NOT necessarily supporting how to perform an advanced recovery. With that in mind, what may have been told to you may not be accurate. Have to verify further using more advanced techniques.
First and foremost, should clone the drive to another drive (or create an image file). Then, lacking knowledge, thr best next thing is to confirm the findings with better tools. If you are looking for free tools, one example is DMDE. Other demo software to see what files are found is R-Studio for example.
Before doing anything, should also verify the drive's condition by looking at SMART values.
Read the forum a bit and you will learn a lot.
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