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 Post subject: Hard Disk turned on but not mounted.
PostPosted: February 13th, 2017, 12:21 
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Joined: September 24th, 2014, 15:11
Posts: 104
Location: on the space
Hello.
I have a WD passport 1TB and it have a problem. When I plugged it to system, The LED turned on but not drive mounted or...Hard Disk hase sound like rattle and I guess it is not OK.
When I use "lsusb" command in Linux, the output show me that "WD" detected but no drive mount. How can I create an image from it?
Any idea?

Thank you.


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 Post subject: Re: Hard Disk turned on but not mounted.
PostPosted: February 14th, 2017, 5:31 
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Joined: September 24th, 2014, 15:11
Posts: 104
Location: on the space
information are:

$ sudo dmesg
[ 1284.348946] ata1: exception Emask 0x50 SAct 0x0 SErr 0x4090800 action 0xe frozen
[ 1284.348949] ata1: irq_stat 0x00400040, connection status changed
[ 1284.348950] ata1: SError: { HostInt PHYRdyChg 10B8B DevExch }
[ 1284.348954] ata1: hard resetting link
[ 1284.348964] ata3: exception Emask 0x50 SAct 0x0 SErr 0x4090800 action 0xe frozen
[ 1284.348966] ata3: irq_stat 0x00400040, connection status changed
[ 1284.348967] ata3: SError: { HostInt PHYRdyChg 10B8B DevExch }
[ 1284.348969] ata3: hard resetting link
[ 1284.348991] ata4: exception Emask 0x50 SAct 0x0 SErr 0x4090800 action 0xe frozen
[ 1284.348993] ata4: irq_stat 0x00400040, connection status changed
[ 1284.348994] ata4: SError: { HostInt PHYRdyChg 10B8B DevExch }
[ 1284.348997] ata4: hard resetting link
[ 1285.071467] ata1: SATA link up 6.0 Gbps (SStatus 133 SControl 300)
[ 1285.074353] ata1.00: configured for UDMA/133
[ 1285.074357] ata1: EH complete
[ 1285.075488] ata4: SATA link up 6.0 Gbps (SStatus 133 SControl 300)
[ 1285.075506] ata3: SATA link up 1.5 Gbps (SStatus 113 SControl 300)
[ 1285.078341] ata4.00: configured for UDMA/133
[ 1285.078345] ata4: EH complete
[ 1285.102524] ata3.00: configured for UDMA/100
[ 1285.102889] ata3: EH complete
[ 1296.160106] usb 1-8: new high-speed USB device number 3 using xhci_hcd
[ 1296.365203] usb 1-8: New USB device found, idVendor=1058, idProduct=0820
[ 1296.365205] usb 1-8: New USB device strings: Mfr=1, Product=2, SerialNumber=5
[ 1296.365206] usb 1-8: Product: My Passport 0820
[ 1296.365207] usb 1-8: Manufacturer: Western Digital
[ 1296.365208] usb 1-8: SerialNumber: 57584131453934353546344D
[ 1296.413250] usb-storage 1-8:1.0: USB Mass Storage device detected
[ 1296.413331] scsi6 : usb-storage 1-8:1.0
[ 1296.413416] usbcore: registered new interface driver usb-storage
[ 1297.412991] scsi 6:0:0:0: Direct-Access WD My Passport 0820 1012 PQ: 0 ANSI: 6
[ 1297.413210] scsi 6:0:0:1: Enclosure WD SES Device 1012 PQ: 0 ANSI: 6
[ 1297.414194] sd 6:0:0:0: Attached scsi generic sg3 type 0
[ 1297.414348] scsi 6:0:0:1: Attached scsi generic sg4 type 13
[ 1297.415028] sd 6:0:0:0: [sdc] Spinning up disk...
[ 1298.417055] .
[ 1305.444217] scsi 6:0:0:1: Wrong diagnostic page; asked for 1 got 0
[ 1305.444221] scsi 6:0:0:1: Failed to get diagnostic page 0xffffffea
[ 1305.444224] scsi 6:0:0:1: Failed to bind enclosure -19
[ 1305.444246] ses 6:0:0:1: Attached Enclosure device



$ sudo fdisk -l

Disk /dev/sda: 465.8 GiB, 500107862016 bytes, 976773168 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 4096 bytes
I/O size (minimum/optimal): 4096 bytes / 4096 bytes
Disklabel type: gpt
Disk identifier: C40840DC-B308-4919-B387-E2BD0C61DD5F

Device Start End Sectors Size Type
/dev/sda1 2048 1368063 1366016 667M EFI System
/dev/sda2 1368064 177930239 176562176 84.2G Microsoft basic data
/dev/sda3 177930240 959180799 781250560 372.5G Microsoft basic data
/dev/sda4 959180800 976771071 17590272 8.4G Linux swap

Disk /dev/sdb: 465.8 GiB, 500107862016 bytes, 976773168 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 4096 bytes
I/O size (minimum/optimal): 4096 bytes / 4096 bytes
Disklabel type: dos
Disk identifier: 0x00d600d6

Device Boot Start End Sectors Size Id Type
/dev/sdb1 63 419425019 419424957 200G 7 HPFS/NTFS/exFAT
/dev/sdb2 419425020 976773167 557348148 265.8G 7 HPFS/NTFS/exFAT

Partition 2 does not start on physical sector boundary.

Partition 3 does not start on physical sector boundary.




$ lsusb
Bus 004 Device 002: ID 8087:8000 Intel Corp.
Bus 004 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 002: ID 8087:8008 Intel Corp.
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 003: ID 1058:0820 Western Digital Technologies, Inc.
Bus 001 Device 002: ID 046d:c05a Logitech, Inc. M90/M100 Optical Mouse
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub


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 Post subject: Re: Hard Disk turned on but not mounted.
PostPosted: February 14th, 2017, 10:13 
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Joined: March 19th, 2015, 15:01
Posts: 1244
Location: isreal
hack3rcon wrote:
Hard Disk hase sound like rattle and I guess it is not OK

Then why you keep hammering the drive, and why is still plugged to power
I really hope its your drive and your data (not from a client)
hack3rcon wrote:
How can I create an image from it?

At this stage I think you can not, need proper diagnostic, and take care of the problem first.
if data on it is valuable, stop hammeing the drive, unplug it from power, and send it to a DR pro


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 Post subject: Re: Hard Disk turned on but not mounted.
PostPosted: February 15th, 2017, 1:58 
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Joined: September 24th, 2014, 15:11
Posts: 104
Location: on the space
jermy wrote:
hack3rcon wrote:
Hard Disk hase sound like rattle and I guess it is not OK

Then why you keep hammering the drive, and why is still plugged to power
I really hope its your drive and your data (not from a client)
hack3rcon wrote:
How can I create an image from it?

At this stage I think you can not, need proper diagnostic, and take care of the problem first.
if data on it is valuable, stop hammeing the drive, unplug it from power, and send it to a DR pro


Can WD provide any tool for diagnostic?


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 Post subject: Re: Hard Disk turned on but not mounted.
PostPosted: February 15th, 2017, 8:54 
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Joined: March 19th, 2015, 15:01
Posts: 1244
Location: isreal
You don't get it ??? :twisted:
If the drive has an internal problem as described:
hack3rcon wrote:
Hard Disk hase sound like rattle and I guess it is not OK.

There is no software in the world who can help you
+ if you keep hammering it and the data might be unrecoverable for good


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 Post subject: Re: Hard Disk turned on but not mounted.
PostPosted: February 15th, 2017, 12:31 
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Joined: April 3rd, 2011, 0:19
Posts: 1547
Location: Providence, RI
Trying to "fix" a failing hard drive using software, is like asking your mechanic if he can fix a blown engine by just plugging his diagnostic computer into the port of the car.

Can't fix hardware with software.

_________________
Hard Drive & RAID Data Recovery Services
https://www.data-medics.com/raid-data-recovery/


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