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 Post subject: Re: Best Data Retrieval Companies for SSD
PostPosted: November 6th, 2017, 13:43 
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Joined: November 2nd, 2017, 12:07
Posts: 25
Location: United States
Thank you ddrecovery. I will go through your list again with a fine tooth comb :wink: I hope one has there own R&D place that will cost less than driver savers. 2000$ is a huge amount to me at the moment. At the very least, a no data no save policy is a must since I might have to ship the drive to a few places :(

I just got off the phone with data savers and I mentioned the Marvel controller might complicate the case so a technician will give me a call after his lunch break. She looked up on her computer they recently serviced a liteon 512 and they couldn't salvage the data even after it going to level B, which means going in the clean room and having electrical work done on it (no clue what this means).

When I speak with the technician, I will ask him if he wants to see photos of the drive itself and if its okay to open it. Hopefully, he'll say yes and I can share the photos :)


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 Post subject: Re: Best Data Retrieval Companies for SSD
PostPosted: November 6th, 2017, 13:50 
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Joined: June 11th, 2013, 17:01
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Ignore the cleanroom bit, its not needed for an SSD. Probably just a customer service rep not quite understanding the issue. The tech should be able to give you the real report.

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 Post subject: Re: Best Data Retrieval Companies for SSD
PostPosted: November 6th, 2017, 14:25 
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Joined: November 2nd, 2017, 12:07
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Okay. The technician got back to me from his lunch.

I mentioned that the PC3000 does not support the LITEON marvell controller. He said the issue of it being a marvell controller is superfluous in diagnosing or salvage. He said it isn't the only tool in his toolbox. He won't know until he has the drive if he can hook it up to the machines and recover the data :!:

He said he was able to salvage 5 other OEM LITEON SSD's, while one other he could not. Some were level A and some B. Level A, to me implies he could use the PC3000 or some other machine and it all goes according to plan. When I asked if in these cases the PC3000 was used, he said "we cannot disclose that information".

He said no one can tell me if the PC3000 can save the data based on its components, not even ACE labs, a contradiction from what I've learned here and elsewhere.

It seems I have no choice but to send it out and see what they say. Its free ups shipping two ways. Can't hurt, so I'm going for it.


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 Post subject: Re: Best Data Retrieval Companies for SSD
PostPosted: November 6th, 2017, 14:33 
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Joined: April 3rd, 2011, 0:19
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Location: Providence, RI
TTU wrote:
He said no one can tell me if the PC3000 can save the data based on its components, not even ACE labs, a contradiction from what I've learned here and elsewhere.


Not really. Each data recovery case is unique. Knowing the controller will let you know if PC-3000 can TRY to work with a particular SSD model, but that doesn't mean it's going to be able to resolve the issue in your particular case. That depends on how it actually failed.

Data Savers are a good company, you should be fine, and they'll be a lot cheaper than Drivesavers.

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 Post subject: Re: Best Data Retrieval Companies for SSD
PostPosted: November 6th, 2017, 14:52 
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Joined: November 2nd, 2017, 12:07
Posts: 25
Location: United States
Okay. Thank you for expanding on that. I kinda feel like I'm going in circles so I'm just going to go ahead and ship it to data savers.

I got a similar scenario from data 24/7 who also mentioned they were able to salvage from a LITEON.

I will ship it off hopefully today or tomorrow and hope all goes well with data savers.

Thanks for your guys help :D There is a great group here :)

I will keep you guys updated. Cheers.


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 Post subject: Re: Best Data Retrieval Companies for SSD
PostPosted: November 6th, 2017, 16:16 
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Joined: November 2nd, 2017, 12:07
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Location: United States
Okay, package sent ;) Hopefully, in a few days, I get good news :D


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 Post subject: Re: Best Data Retrieval Companies for SSD
PostPosted: November 8th, 2017, 14:57 
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Joined: November 2nd, 2017, 12:07
Posts: 25
Location: United States
As I suspected, it got escalated immediately to class B, so no super easy, routine salvage. :?

My questions

Quote:
What are the risks to the data going through the level B process? Is there a chance the data could be rendered in accessible? What processes or machines were you considering using so I may do a bit of research.

Are you fairly confident that you would be able to recover the data in level B? Ie, is the solution apparent?

Specifically, I assume the drive could not connect with the PC3000. Is this correct?

Please go into as much detail as you can on what you tried and what you plan on doing in level B. Talk to me and tell me as it is as you were talking to a fellow specialist. I will research as much possible your reply and I have a few people who are very knowledgeable who can help me understand. Thank you.


Quote:
One more thing I'd like to add, if I may. I spoke with the head technician at ACE labs and he recommended,

I recommend you to cold down drive to -20 below zero and wait for 2 hours. Then - connect it to PC-3000 and try to pass initialization. Sometimes cold temperature can help to make drive works again

I hope this information could be of some help :)


In short his reply was they cannot share the processes they use and that "it is not a user guided process" :?

Well, I was hoping for more of a human response and some openness on the process. I am paying a lot of money and I feel sorta entitled to learn exactly how they go about it so I can at least be in the loop.

I still think my concern about cooling the drive might cause the PC3000 to read it. I haven't replied yet as I was hoping I can get a bit of feedback so far. Should I insist on having them cool the drive first to see if maybe the PC3000 might be able to read it and so it wont have to escalate to class B, and I save 300 dollars. The first thing the makers of the PC3000 said is to try cooling it if it cannot be initialized. The email they sent me having received the drive and the and the response that it needs class B was not enough time for them to have tried cooling it. It was within an hour. It would be a lot easier if he can confirm if he actually tried to use the PC3000 on it.

How likely is it it is the first thing he tried and since it failed, it escalated to B. He confirmed they have many such machines at there office. He said a few times they have other methods, but that can mean anything. What other methods could theoretically work with an SSD from LITEON?

I want to save money but not anger anyone, advice?


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 Post subject: Re: Best Data Retrieval Companies for SSD
PostPosted: November 8th, 2017, 15:04 
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Joined: November 2nd, 2017, 12:07
Posts: 25
Location: United States
To be honest, if they don't share with there customers exactly what they tried and what failed, what is to stop them from bumping every case they receive to class B!? Makes it hard to trust. Is this common not to share such info with customers? Do each company have there own proprietary techniques than need safeguarding?


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 Post subject: Re: Best Data Retrieval Companies for SSD
PostPosted: November 8th, 2017, 15:13 
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Joined: June 11th, 2013, 17:01
Posts: 713
Location: USA
@TTU, you are asking too much of the data recovery company. Would you go to hospital for surgery and after some 'research on the internet' tell the surgeon what he should or should not be doing. Of course you wouldn't. You trust that their experience and knowledge gets you the best results possible. While cooling a NAND chip might help it read, this works very rarely indeed and really is a last resort.

Trust this company and their processes, they do know what they are doing. Also Jon from Data Savers is also a big contributor to this forum so undoubtedly he is following your posts.

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 Post subject: Re: Best Data Retrieval Companies for SSD
PostPosted: November 8th, 2017, 15:18 
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Joined: November 2nd, 2017, 12:07
Posts: 25
Location: United States
Okay, nevermind, discussion along this path of reasoning seems a little to pedantic. I sent an email allowing them to proceed forward. I will just have to trust there experience. All is well.


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 Post subject: Re: Best Data Retrieval Companies for SSD
PostPosted: November 8th, 2017, 15:53 
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Joined: November 2nd, 2017, 12:07
Posts: 25
Location: United States
ddrecovery wrote:
@TTU, you are asking too much of the data recovery company. Would you go to hospital for surgery and after some 'research on the internet' tell the surgeon what he should or should not be doing. Of course you wouldn't. You trust that their experience and knowledge gets you the best results possible. While cooling a NAND chip might help it read, this works very rarely indeed and really is a last resort.

Trust this company and their processes, they do know what they are doing. Also Jon from Data Savers is also a big contributor to this forum so undoubtedly he is following your posts.


Haha, yes, I came to the same conclusion. I wrote my reply it seems a little after you wrote this, but I just now read it for what its worth :wink:

Of course, by no means did I say in anyway what they should or shouldn't do. I simply gave a little bit advice I heard directly from PC3000 on the first thing they would try if the machine didn't read it. I thought it was worth the effort to share, though its probably common knowledge. Its a presumption that I thought that mostly the PC3000 is the only machine people use. All is well. I just hope they can salvage it.

I believe the technician I am working with is Andy. He was very helpful when I spoke with him on the phone so I trusted the company enough to send the drive to them, though I had other options. I am merely honestly sharing my thoughts and feelings in this thread and not censoring myself, perhaps to a fault. I hope this is understandable. Cheers, guys.


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 Post subject: Re: Best Data Retrieval Companies for SSD
PostPosted: November 8th, 2017, 18:59 
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Joined: December 4th, 2012, 1:35
Posts: 2965
Location: Adelaide, Australia
To be honest, the amount of info shared with you already is more than normal.. Not to the level you hoped for notwithstanding.

There is an old saying: " If you can't dazzle them with brilliance, baffle them with bullshit." In flash, even a seasoned DR pro would be hard pressed to separate the two, this is the nature of flash storage.

Something factors of the case that sounds logical, intuitive and proper could be wild speculation such as

"Those drives have 2 chips with 2 crystals each and a simple block pair will allow you to create an image." (the drive may have totally different flash chips)

or

"The SA on these are XORed before ECC applied and XOR depends on the block number, so the algorithm is impossible to find"

Also, bear in mind everyone here is a subset of Flash recovery going on in the real word. There is quite probably labs way advanced than this community doing great work, and work that we believe is impossible. It just takes time before it becomes known. For the longest time the general consensus was SandForce based flash wasn't generally recoverable.

basically it is a crapshoot


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