As I suspected, it got escalated immediately to class B, so no super easy, routine salvage.
My questions
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What are the risks to the data going through the level B process? Is there a chance the data could be rendered in accessible? What processes or machines were you considering using so I may do a bit of research.
Are you fairly confident that you would be able to recover the data in level B? Ie, is the solution apparent?
Specifically, I assume the drive could not connect with the PC3000. Is this correct?
Please go into as much detail as you can on what you tried and what you plan on doing in level B. Talk to me and tell me as it is as you were talking to a fellow specialist. I will research as much possible your reply and I have a few people who are very knowledgeable who can help me understand. Thank you.
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One more thing I'd like to add, if I may. I spoke with the head technician at ACE labs and he recommended,
I recommend you to cold down drive to -20 below zero and wait for 2 hours. Then - connect it to PC-3000 and try to pass initialization. Sometimes cold temperature can help to make drive works again
I hope this information could be of some help
In short his reply was they cannot share the processes they use and that "it is not a user guided process"
Well, I was hoping for more of a human response and some openness on the process. I am paying a lot of money and I feel sorta entitled to learn exactly how they go about it so I can at least be in the loop.
I still think my concern about cooling the drive might cause the PC3000 to read it. I haven't replied yet as I was hoping I can get a bit of feedback so far. Should I insist on having them cool the drive first to see if maybe the PC3000 might be able to read it and so it wont have to escalate to class B, and I save 300 dollars. The first thing the makers of the PC3000 said is to try cooling it if it cannot be initialized. The email they sent me having received the drive and the and the response that it needs class B was not enough time for them to have tried cooling it. It was within an hour. It would be a lot easier if he can confirm if he actually tried to use the PC3000 on it.
How likely is it it is the first thing he tried and since it failed, it escalated to B. He confirmed they have many such machines at there office. He said a few times they have other methods, but that can mean anything. What other methods could theoretically work with an SSD from LITEON?
I want to save money but not anger anyone, advice?