I have serious problem and need your help please.
In 2012 I bought an ASUS laptop and was very happy with it until, after a couple of years, it started behaving very erratically.
I took it to a repair shop in my area and they told me the drive is dying and I should replace it with an SSD. They offered me a Kingston 240GB drive as a very good choice.
Luckily the old hard drive was still accessible and they were able to get all my files (almost) and put it in the SSD.
Everything was fine until last week, when I booted the laptop it gave me a "No Boot device" message.
I was shocked.
I immediately took it to the same repair shop and they told me the drive is dead and they can't do anything about it.
I was very angry because they sold me defect drive, but then they explained to me that I should have backed up my data and they said they told me this when they sold me the SSD (they didn't). Anyway.
My entire business career and personal life depends on the recovery of this drive.
I called a Data Recovery shop and they asked me about my old drive, if I still have it and if it has the old data still. The truth is, it is not available anymore, I must have put it somewhere but for the life of me I can not find it. It could have been lost during my move to a new house. Other than that, the data on this drive is very old and most of them are of no use to me anyway.
So they told me to get them my SSD.
I did and they told me it's not possible to recover it, it has a damaged CONTROLLER chip (if I'm saying this right) and as they have told me, it is encrypted and it is using a controller named Sandforge (or something). They said there is nothing that can be done.
Is this true?
Can someone shed some light?
Why is it so difficult to recover this SSD? Is it normal policy for sellers to not inform consumers about this? Should I call Kingston and complain? Why are they selling a drive that isn't recoverable? I understand that an electronic device might fail at any time, but why manufacturers develop a device that can't be fixed/recovered?
I also know I should have backed up, but I relied on this 'new fancy technology' and now I'm about to pay the price. I was stupid and I know it, so please no smart-ass comments
Thank you in advance for your time and any hints.
Sorry for the long post but I'm in panic right now.