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northwind
 Post subject: Re: Teamgroup SSD failed
PostPosted: February 3rd, 2021, 5:07 
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Joined: January 28th, 2009, 10:54
Posts: 3456
Location: Greece
dick wrote:
stam.mell wrote:
A quick update, I just received my data!

Data recovered, case closed! !!

A small complain, I didn't get my old drive back in the mail, but it's not a big deal

Just logged in to thank you all guys ffor help and northwind for great service!


An excellent 5 star service so lets not make a mountain out of molehill.

Out of interest what was the actual problem with the ssd?


Thanks

The controller went crazy :)

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pcimage
 Post subject: Re: Teamgroup SSD failed
PostPosted: February 7th, 2021, 7:17 
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Joined: November 29th, 2006, 10:08
Posts: 7843
Location: UK
Regarding the comment about not getting the duff drive back...

I don’t know what Northwinds policies are regarding return of original devices are, but ours is NOT to return the duff drive along with the data. Our reasoning being that if the data drive gets lost/broken on the way back then it’s game over, and also if for some reason there’s data missing or damaged then we can do work on the job (at no charge) etc...

Of course we will return the duff drive on request, with no charge for domestic shipping. But in 99.9% of cases, the duff drive is not requested back so after 30 days it’s either destroyed or securely erased and used for parts.

On rare occasions, the client tries to insist on the drive back at the same time, but after us explaining why it’s a bad idea they ALWAYS agree with our procedure and never in nearly 16 years have we sent both back together.

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Lardman
 Post subject: Re: Teamgroup SSD failed
PostPosted: February 7th, 2021, 8:30 
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Joined: November 7th, 2020, 5:31
Posts: 1092
Location: The_UK
I had someone complain that the outer casing of their usb stick had been damaged gaining access for a chip off recovery. :roll:

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pcimage
 Post subject: Re: Teamgroup SSD failed
PostPosted: February 7th, 2021, 15:16 
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Joined: November 29th, 2006, 10:08
Posts: 7843
Location: UK
Lardman wrote:
I had someone complain that the outer casing of their usb stick had been damaged gaining access for a chip off recovery. :roll:


There’s always a whining fruit cake somewhere around!

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