All times are UTC - 5 hours [ DST ]




Post new topic Reply to topic  [ 24 posts ]  Go to page 1, 2  Next
Author Message
 Post subject: WD20EARX-00PASB0
PostPosted: March 19th, 2018, 18:04 
Offline

Joined: February 11th, 2018, 0:27
Posts: 13
Location: United States
Hello All,

I have been working on this drive for a few days now and I seem to be getting nowhere. I have full access to the SA and can read and write modules perfectly. However, there is no logical access at all. All attempts to read a sector result in ERR/ABR errors. There was some SA modules that had errors on them which were repaired and the SA checks as good. I manually verified the content on all the modules required for logical access.

My assumption is that the PCB is bad but that does not seem to jive with being able to access and r/w the SA.

I tried translator regeneration and still have the same issue.

I am not sure what to try next other than PCB swap and HOT Swap. I am waiting on the donor now.

Any ideas?


Top
 Profile  
 
 Post subject: Re: WD20EARX-00PASB0
PostPosted: March 19th, 2018, 22:41 
Offline

Joined: August 18th, 2010, 17:35
Posts: 3177
Location: Massachusetts, USA
Is this with or without head swap?

_________________
Hard Drive and RAID Data Recovery Specialist in Massachusetts


Top
 Profile  
 
 Post subject: Re: WD20EARX-00PASB0
PostPosted: March 19th, 2018, 23:29 
Offline

Joined: February 11th, 2018, 0:27
Posts: 13
Location: United States
Without. No changes have been made to the internals.


Top
 Profile  
 
 Post subject: Re: WD20EARX-00PASB0
PostPosted: March 20th, 2018, 3:25 
Offline

Joined: August 18th, 2010, 17:35
Posts: 3177
Location: Massachusetts, USA
Likely translator is not loading correctly.
Initializing the drive off of one of the system heads only will help.

_________________
Hard Drive and RAID Data Recovery Specialist in Massachusetts


Top
 Profile  
 
 Post subject: Re: WD20EARX-00PASB0
PostPosted: March 20th, 2018, 13:35 
Offline

Joined: February 11th, 2018, 0:27
Posts: 13
Location: United States
Altering the head map to only head 0 or 1 does not fix the issue. I tried regenerating the translator and also nothing.

I did a module 03 recovery and got
Module 03 recovery
Format data reading..................... : Ok
FMT TPI set error Device Error Detected: "VSC ERR W R GAP INFO NOT AVAILABLE"

Which is interesting.


Top
 Profile  
 
 Post subject: Re: WD20EARX-00PASB0
PostPosted: March 20th, 2018, 13:36 
Offline

Joined: February 11th, 2018, 0:27
Posts: 13
Location: United States
I tried a module 3 recovery and got this....

Module 03 recovery
Format data reading..................... : Ok
FMT TPI set error Device Error Detected: "VSC ERR W R GAP INFO NOT AVAILABLE"


Top
 Profile  
 
 Post subject: Re: WD20EARX-00PASB0
PostPosted: March 20th, 2018, 13:37 
Offline

Joined: August 18th, 2010, 17:35
Posts: 3177
Location: Massachusetts, USA
Sounds like heads could be bad then. Is it out of an external drive? And what did the customer say may have led to failure?

_________________
Hard Drive and RAID Data Recovery Specialist in Massachusetts


Top
 Profile  
 
 Post subject: Re: WD20EARX-00PASB0
PostPosted: March 20th, 2018, 13:38 
Offline

Joined: February 11th, 2018, 0:27
Posts: 13
Location: United States
Yes, out of a my book external that was sitting on a desk.


Top
 Profile  
 
 Post subject: Re: WD20EARX-00PASB0
PostPosted: March 20th, 2018, 13:42 
Offline

Joined: August 18th, 2010, 17:35
Posts: 3177
Location: Massachusetts, USA
And the customer has no idea at all, right? No drops, no signs of freezing or random disconnects or inability to browse, etc, right? Facepalm.

SMART looks clean?

_________________
Hard Drive and RAID Data Recovery Specialist in Massachusetts


Top
 Profile  
 
 Post subject: Re: WD20EARX-00PASB0
PostPosted: March 20th, 2018, 16:00 
Offline

Joined: February 11th, 2018, 0:27
Posts: 13
Location: United States
Smart looks clean. What really gets me is that the W R head distance means it cannot read the microjogs? or some other adaptive setting? That is what has me confused


Top
 Profile  
 
 Post subject: Re: WD20EARX-00PASB0
PostPosted: March 20th, 2018, 16:04 
Offline

Joined: November 29th, 2006, 10:08
Posts: 7056
Location: UK
Have you run a heads test?

_________________
PC Image Data Recovery
www.pcimage.co.uk


Top
 Profile  
 
 Post subject: Re: WD20EARX-00PASB0
PostPosted: March 20th, 2018, 16:40 
Offline
User avatar

Joined: December 8th, 2013, 4:48
Posts: 661
Location: Pakistan
does it detected with full ID ?
or you are accessing SA only when you block the SA access ?

_________________
Data Recovery Pakistan


Top
 Profile  
 
 Post subject: Re: WD20EARX-00PASB0
PostPosted: March 20th, 2018, 16:55 
Offline

Joined: February 11th, 2018, 0:27
Posts: 13
Location: United States
It detects with full ID. No issues there. I read and wrote to the SA on both head 0 and head 1 with no issues.


Top
 Profile  
 
 Post subject: Re: WD20EARX-00PASB0
PostPosted: March 20th, 2018, 17:00 
Offline

Joined: November 29th, 2006, 10:08
Posts: 7056
Location: UK
neuralearth wrote:
It detects with full ID. No issues there. I read and wrote to the SA on both head 0 and head 1 with no issues.


What about the other heads? Translator will not initialise properly if a suspect head is detected.

_________________
PC Image Data Recovery
www.pcimage.co.uk


Top
 Profile  
 
 Post subject: Re: WD20EARX-00PASB0
PostPosted: March 20th, 2018, 17:07 
Offline

Joined: February 11th, 2018, 0:27
Posts: 13
Location: United States
Heads test
Cylinder to test........................ : -10
Heads to test........................... : 0,1,2,5,6,7
Test every head......................... : no more then 1 min.
Head 0.................................. : Ok
Head 1.................................. : Ok
Head 2.................................. : Ok
Head 5.................................. : Ok
Head 6.................................. : Ok
Head 7.................................. : Ok


Top
 Profile  
 
 Post subject: Re: WD20EARX-00PASB0
PostPosted: March 20th, 2018, 17:14 
Offline

Joined: November 29th, 2006, 10:08
Posts: 7056
Location: UK
Fair enough.

Did you try the “slow responding fix” ?

_________________
PC Image Data Recovery
www.pcimage.co.uk


Top
 Profile  
 
 Post subject: Re: WD20EARX-00PASB0
PostPosted: March 20th, 2018, 17:41 
Offline

Joined: February 11th, 2018, 0:27
Posts: 13
Location: United States
Yes I did, nothing as well.


Top
 Profile  
 
 Post subject: Re: WD20EARX-00PASB0
PostPosted: March 21st, 2018, 15:53 
Offline

Joined: August 18th, 2010, 17:35
Posts: 3177
Location: Massachusetts, USA
Has it been to another data recovery company? Hope it was not sabotaged or something.

_________________
Hard Drive and RAID Data Recovery Specialist in Massachusetts


Top
 Profile  
 
 Post subject: Re: WD20EARX-00PASB0
PostPosted: March 21st, 2018, 15:57 
Offline

Joined: February 11th, 2018, 0:27
Posts: 13
Location: United States
As far as I can tell it has not been opened aside from myself. Its just strange, very strange.


Top
 Profile  
 
 Post subject: Re: WD20EARX-00PASB0
PostPosted: March 21st, 2018, 16:14 
Offline

Joined: November 29th, 2006, 10:08
Posts: 7056
Location: UK
labtech wrote:
Has it been to another data recovery company? Hope it was not sabotaged or something.



Could be that some scumbag has done something to it, like writing non-native 4x adaptives to it or something?

Worth asking if it has been to another DR company and their quote declined?

_________________
PC Image Data Recovery
www.pcimage.co.uk


Top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 24 posts ]  Go to page 1, 2  Next

All times are UTC - 5 hours [ DST ]


Who is online

Users browsing this forum: No registered users and 11 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group