All times are UTC - 5 hours [ DST ]




Post new topic Reply to topic  [ 7 posts ] 
Author Message
 Post subject: Saving error - Save resident file Error
PostPosted: March 26th, 2021, 15:05 
Offline

Joined: March 26th, 2021, 14:49
Posts: 3
Location: Washington State, USA
Hi everyone,

I have an issue where I am getting the following error
Code:
File saving error [file path+name] : Save resident file Error!Cannot create file [file path+name]
when I save out files that have already been copied to a recovery (target) drive.

For some background to this problem, I have copied the data from the customer drive (on SATA2) to a recovery drive (on SATA3), both connected to the PC3K. I then work from copy and save the data to an external hard drive belonging to my customer via USB on my computer. The vast majority of files save without issue. However there are 10's of thousands of files that have this error. I have recently had this issue with one other drive (within the past week). I worked around that issue by saving the files on an internal drive, then manually transferring those to the customers drive. With this case, there are too many to do that. Also, I haven't installed new software or otherwise updated my computer recently.

Does anyone know what might be going on? I have included some additional information about my setup below.

Hardware: PC3K Express
PC3K version: 6.8.12
Data extractor version: 5.11.8
OS: Windows 10 Pro, ver 20H2, build 19042.867
Saving to: External WD HDD
Saving from: Recovery drive
Saving via: Data Extractor, explorer window
Memory: 32GB


Top
 Profile  
 
 Post subject: Re: Saving error - Save resident file Error
PostPosted: March 26th, 2021, 16:55 
Offline

Joined: August 18th, 2010, 17:35
Posts: 3486
Location: Massachusetts, USA
Maybe file path name is too long?
Rename the external drive to just 1 character and see if that reduces the amount of files complaining.

_________________
Hard Disk Drive, SSD, USB Drive and RAID Data Recovery Specialist in Massachusetts


Top
 Profile  
 
 Post subject: Re: Saving error - Save resident file Error
PostPosted: March 27th, 2021, 6:54 
Offline

Joined: January 8th, 2008, 5:21
Posts: 917
Location: uk
Just a wild guess but might it be those files are cloud based?
I have had a similar problem with files in the One Drive folder. The files weren't on the drive but were only stored in the cloud.


Top
 Profile  
 
 Post subject: Re: Saving error - Save resident file Error
PostPosted: March 29th, 2021, 13:45 
Offline

Joined: March 26th, 2021, 14:49
Posts: 3
Location: Washington State, USA
Thanks for the replies labtech and dick, but it doesn't seem the path length is the issue. The files aren't cloud based or symlinks either.


Top
 Profile  
 
 Post subject: Re: Saving error - Save resident file Error
PostPosted: March 30th, 2021, 2:42 
Offline

Joined: November 7th, 2020, 5:31
Posts: 118
Location: The_UK
Unsupported characters in the path or file names for the FS of the destination?

_________________
Properly, Quickly, Cheaply - Pick any two.


Top
 Profile  
 
 Post subject: Re: Saving error - Save resident file Error
PostPosted: April 4th, 2021, 1:21 
Offline

Joined: March 26th, 2021, 14:49
Posts: 3
Location: Washington State, USA
I have finished this drive and I wanted to follow up with the results. It looks like I was wrong and labtech was correct. The pathname length was the issue. To save the data, I made a separate top level folder for affected folders/files and saved the affected child folders to that top level folder. So with a patient path like
Code:
C://a/b/c/.../x/y/z
I would be able to get to x, but not y and z. So I would save folder y to the top level output folder on the customer's recovery drive.

Prior to saving out the subfolders, I tried enabling long path names in windows by modifying the registry. This had no effect.

Hopefully, this will help someone out in the future!


Top
 Profile  
 
 Post subject: Re: Saving error - Save resident file Error
PostPosted: April 7th, 2021, 0:03 
Offline

Joined: August 18th, 2010, 17:35
Posts: 3486
Location: Massachusetts, USA
Glad it came to a resolution. Long path file name problems are very annoying.

_________________
Hard Disk Drive, SSD, USB Drive and RAID Data Recovery Specialist in Massachusetts


Top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 7 posts ] 

All times are UTC - 5 hours [ DST ]


Who is online

Users browsing this forum: No registered users and 9 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group