Hi Laura and Amarbir.
Laura I appreciate your patience. And Amarbir I appreciate your Right of customer.
To Laura,
I am using PC3000-PCI original which got its power unit burned during warranty period. I have contacted ACE and they were very nice to change the part for free (repair and shipment). They asked me to Send it through DHL.
But These shipment Company is having so much hectic documents that I was unable to send it. I have to get it repaired locally.
Now I have a good solution for both of you.
1 Amarbir U send a faulty product to Laura Back but not indicating it as return after repair basis. This requires less paper. and put the value of product Less then Rs 5000/-. this will avoid custom hassle. (i have discussed in my case with some custom agents. they also say sending o returnable basis is hard.
Or try UPS cargo. they are less hectic then DHL. I have send 2 hard disk through them indicating For repair / Data recovery. No problem with this technique.
2. Laura U can send Amarbir the tool. which is fully tested.( I trust customer satisfaction). Send him as a new tool not as repaired or replaced. this can block his tool at Custom clearance. because for repaired or replaced they need 2-2-2 many documents.
I hope this will help u both.
And this forum also.
DF