Discussions related to Atola Insight data recovery/Forensic suite, Atola Bandura standalone imager
May 27th, 2011, 18:05
not very happy unit failed with in a years not a single use
disk came with unit did not work at all
faulty now is that target drive power side gone down does not light up at all failed
had screws loose inside the unit from day one of purchase.
also the thing that really gets me mad
is hasp srm protection system remote hasp licence manager (h0040)
this has to do with the machine talking to the remote serve.
license management
if no connection no working
May 27th, 2011, 20:25
Surely the product is supported and will be replaced if defective?
May 28th, 2011, 0:05
i dont think they would do anything as i had it a year.
there no quality control check on these units
they should benchmark them or do a soak test to make sure the power supply is fully working
lucky i checked for updates of the firmware as this is running out end of this month.
the fault is missing voltage on the target drive source.
any advice has anyone else had this issue
May 28th, 2011, 2:04
It doesn't sound like a difficult fault to troubleshoot. If you upload some detailed photos or scans, I would be interested in having a look for you.
May 28th, 2011, 3:14
fzabkar wrote:It doesn't sound like a difficult fault to troubleshoot. If you upload some detailed photos or scans, I would be interested in having a look for you.
fzabkar, you own an Atola Imager?
May 28th, 2011, 3:56
thatdellguy wrote:fzabkar wrote:It doesn't sound like a difficult fault to troubleshoot. If you upload some detailed photos or scans, I would be interested in having a look for you.
fzabkar, you own an Atola Imager?
No, but I own a brain, and I've repaired more than a thousand power supplies, in all kinds of equipment, without schematics.
The fault appears to be a simple power supply issue. If so, then any competent technician (ie one that doesn't rely on board swaps) will be able to troubleshoot it without too much difficulty. In any case, I'm curious as to what the product looks like. Who knows, I may even buy one.
May 28th, 2011, 4:12
There is one year warranty on the Atola tools.
Bet, any agent who sold this device is able and happy to assist
in checking this specific tool - or to give you some hints to do
that yourself.
Its definitely no big deal to test this system ....
+++
May 28th, 2011, 8:31
well i got someone checking it there nothing blown on the device at all
this only happened after doing a firmware update to the new software
could it be a bug in the software program ??????????????
which is shutting down the target drive power unit
unit is about to go out of warranty this weekend
which sucks
i try and get some photos uploaded of the unit later on
May 28th, 2011, 8:56
Sent you a PM with my address
as unit is in Europe, send it
- thats no problem at all !
+++
May 28th, 2011, 12:40
Hello Craig,
We resolve this kind of issues very quickly and efficiently. All you had to do is to drop us an email. Anyway, Walter already offered help.
Just to clarify: how exactly are you powering up the target drive? Older versions of Atola Insight software will not allow you to power on the target drive; power will be applied only when needed (for example, when imaging to Target drive). Newer versions have a separate Target Power ON/OFF override button.
About the HASP SRM system:
this has to do with the machine talking to the remote serve.
license management
The "remote server" in this case is the DiskSense unit itself. It does not communicate outside of your local network.
May 28th, 2011, 18:13
the unit i have got is a separate target power on and off override button
there is no power going to the regulator at all
power unit is working order
this is possible look like a software issue or firmware issue or some how its got corrupted
as the unit was working fine before this update
May 28th, 2011, 19:43
craig6928 wrote:not very happy unit failed with in a years not a single use
craig6928 wrote:the unit was working fine before this update
You've had it for a year, haven't used it once, it was broken when you got it, but a firmware update killed it, its out of warranty because its more than a year old, but the warranty will be up soon, and it used to work fine?
This thread doesn't make any sense.
May 29th, 2011, 1:00
i have used the unit more then once
not just everyday use
i forget that the update subscription was about to run out in two days
when i connected it the update came up.
i follow what it said on the screen.
it was perfectly working fine until it updated to the new firmware.
something gone wrong with the update
i need to know if i can downgrade the unit
and if any other members have updated the unit at all
thank you
May 29th, 2011, 1:31
Atola Imager is a good unit
the problem i had is bad luck
but the unit itself has some very nice tools built into it.
other then that its a good unit and worth the $$$$$$$$$$$$$$$$$$$$$$$$$
May 29th, 2011, 13:07
Hello Craig,
You can downgrade the software (it will also downgrade the firmware automatically if required); if you have a specific issue about the downgrade, then please elaborate. All previous versions are on the same download page.
Do not worry about the subscription. You will always be able to install any version that came out before subscription expiration date. A quote from
FAQ:
Q:Will Atola Insight stop working after subscription expiration date?
A: No, it will not. You can use Atola Insight forever, however, you will not be able to install versions that came out after your subscription expiration date. In other words, you can use any version of Atola Insight that was released prior to your subscription expiration date.
This applies to Atola Insight, Atola Imager, and Atola Forensic Imager.
Anyway, I would like to concentrate on the missing target power issue. Please take two good (healthy) drives; attach them to the DiskSense unit and start imaging from one drive to another. Will the imaging begin? Will Target drive power on automatically?
May 29th, 2011, 13:14
In the support request you've submitted through our website today you mentioned that your unit has a Target Power ON/OFF override button. This is impossible; we only put Source HDD power ON/OFF buttons on the unit. Target HDD is powered on and off automatically by the software when required.
In the latest versions of the software it is possible to control (override) power of the Target drive. I've sent you a private message about that yesterday.
May 29th, 2011, 21:15
hi ok looks like there a bug in the programming
the target off/on button does not work at all
it wont select off or on
but when i start imaging the drive lights up automatic on the target drive lights up
when i stop the drive from imaging it goes off
but the target button in the program does not work at all
when you press on or off
the unit light does not come on
so it looks there a issue in possible firmware update or the inbuilt software
anychance you could sort this out
dmitry
thank you
May 29th, 2011, 21:20
ok so its confirm that my unit is not at fault
but the new update has disabled the on/off button on the target drive in the menu
and does not change colour when you switch it on or off
please can you fix this
thank you
May 30th, 2011, 3:15
Craig,
I have checked with the developers; it appears that the target power ON button has not yet been added to the software (it is scheduled to be released in the next version of the software). The only button you can find now for Target port is Power Off (there is no On button because power is applied automatically by the software). I am sorry for the confusion.
Can you please take a screenshot of your Atola Imager screen? You can post it here.
Thank you.
May 30th, 2011, 3:41
hi dmitry enclose is the photo
did they change the software update for it to instead pickup the automatic target drive
im sure it used to work the on/off target switch on the program.
just one question about media recovery
it a little bit confusing
it says it safe for data
but under it there is this
the important note saying please do not attempt to recover data by using this feature use image first
so does that mean its not used for data recovery of the data
or is it safe to use this if image does not work.
i dont want to lose any files that all
i read throu the instruction but does not explain what it used for
thank you for all your help
and please change the subject or delete this
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