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 Post subject: Atola Imager fail to many issues
PostPosted: May 27th, 2011, 18:05 
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Joined: February 15th, 2006, 3:38
Posts: 1086
Location: canada
not very happy unit failed with in a years not a single use :evil: :evil: :evil:

disk came with unit did not work at all


faulty now is that target drive power side gone down does not light up at all failed

had screws loose inside the unit from day one of purchase.




also the thing that really gets me mad

is hasp srm protection system remote hasp licence manager (h0040)

this has to do with the machine talking to the remote serve.
license management

if no connection no working :(


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 Post subject: Re: Atola Imager fail to many issues
PostPosted: May 27th, 2011, 20:25 
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Joined: August 12th, 2008, 13:11
Posts: 3241
Location: USA
Surely the product is supported and will be replaced if defective?

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 Post subject: Re: Atola Imager fail to many issues
PostPosted: May 28th, 2011, 0:05 
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Joined: February 15th, 2006, 3:38
Posts: 1086
Location: canada
i dont think they would do anything as i had it a year.

there no quality control check on these units
they should benchmark them or do a soak test to make sure the power supply is fully working


lucky i checked for updates of the firmware as this is running out end of this month.

the fault is missing voltage on the target drive source.

any advice has anyone else had this issue


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 Post subject: Re: Atola Imager fail to many issues
PostPosted: May 28th, 2011, 2:04 
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Joined: September 8th, 2009, 18:21
Posts: 9753
Location: Australia
It doesn't sound like a difficult fault to troubleshoot. If you upload some detailed photos or scans, I would be interested in having a look for you.

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 Post subject: Re: Atola Imager fail to many issues
PostPosted: May 28th, 2011, 3:14 
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Joined: August 19th, 2007, 17:30
Posts: 1885
Location: In your hard drive.
fzabkar wrote:
It doesn't sound like a difficult fault to troubleshoot. If you upload some detailed photos or scans, I would be interested in having a look for you.


fzabkar, you own an Atola Imager?

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 Post subject: Re: Atola Imager fail to many issues
PostPosted: May 28th, 2011, 3:56 
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Location: Australia
thatdellguy wrote:
fzabkar wrote:
It doesn't sound like a difficult fault to troubleshoot. If you upload some detailed photos or scans, I would be interested in having a look for you.


fzabkar, you own an Atola Imager?

No, but I own a brain, and I've repaired more than a thousand power supplies, in all kinds of equipment, without schematics.

The fault appears to be a simple power supply issue. If so, then any competent technician (ie one that doesn't rely on board swaps) will be able to troubleshoot it without too much difficulty. In any case, I'm curious as to what the product looks like. Who knows, I may even buy one.

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 Post subject: Re: Atola Imager fail to many issues
PostPosted: May 28th, 2011, 4:12 
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Joined: September 2nd, 2008, 12:14
Posts: 446
Location: Austria / Europe
There is one year warranty on the Atola tools.

Bet, any agent who sold this device is able and happy to assist
in checking this specific tool - or to give you some hints to do
that yourself.

Its definitely no big deal to test this system ....

+++


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 Post subject: Re: Atola Imager fail to many issues
PostPosted: May 28th, 2011, 8:31 
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Joined: February 15th, 2006, 3:38
Posts: 1086
Location: canada
well i got someone checking it there nothing blown on the device at all



this only happened after doing a firmware update to the new software

could it be a bug in the software program ??????????????

which is shutting down the target drive power unit

unit is about to go out of warranty this weekend

which sucks

i try and get some photos uploaded of the unit later on


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 Post subject: Re: Atola Imager fail to many issues
PostPosted: May 28th, 2011, 8:56 
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Joined: September 2nd, 2008, 12:14
Posts: 446
Location: Austria / Europe
Sent you a PM with my address


as unit is in Europe, send it

- thats no problem at all !

+++


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 Post subject: Re: Atola Imager fail to many issues
PostPosted: May 28th, 2011, 12:40 
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Joined: September 27th, 2005, 8:21
Posts: 760
Hello Craig,

We resolve this kind of issues very quickly and efficiently. All you had to do is to drop us an email. Anyway, Walter already offered help.

Just to clarify: how exactly are you powering up the target drive? Older versions of Atola Insight software will not allow you to power on the target drive; power will be applied only when needed (for example, when imaging to Target drive). Newer versions have a separate Target Power ON/OFF override button.

About the HASP SRM system:

Quote:
this has to do with the machine talking to the remote serve.
license management


The "remote server" in this case is the DiskSense unit itself. It does not communicate outside of your local network.

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 Post subject: Re: Atola Imager fail to many issues
PostPosted: May 28th, 2011, 18:13 
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Joined: February 15th, 2006, 3:38
Posts: 1086
Location: canada
the unit i have got is a separate target power on and off override button


there is no power going to the regulator at all

power unit is working order

this is possible look like a software issue or firmware issue or some how its got corrupted
as the unit was working fine before this update


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 Post subject: Re: Atola Imager fail to many issues
PostPosted: May 28th, 2011, 19:43 
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Joined: August 12th, 2008, 13:11
Posts: 3241
Location: USA
craig6928 wrote:
not very happy unit failed with in a years not a single use

craig6928 wrote:
the unit was working fine before this update

You've had it for a year, haven't used it once, it was broken when you got it, but a firmware update killed it, its out of warranty because its more than a year old, but the warranty will be up soon, and it used to work fine?

This thread doesn't make any sense.

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 Post subject: Re: Atola Imager fail to many issues
PostPosted: May 29th, 2011, 1:00 
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Joined: February 15th, 2006, 3:38
Posts: 1086
Location: canada
i have used the unit more then once

not just everyday use


i forget that the update subscription was about to run out in two days

when i connected it the update came up.
i follow what it said on the screen.

it was perfectly working fine until it updated to the new firmware.

something gone wrong with the update

i need to know if i can downgrade the unit

and if any other members have updated the unit at all

thank you


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 Post subject: Re: Atola Imager fail to many issues
PostPosted: May 29th, 2011, 1:31 
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Joined: February 15th, 2006, 3:38
Posts: 1086
Location: canada
Atola Imager is a good unit

the problem i had is bad luck

but the unit itself has some very nice tools built into it.

other then that its a good unit and worth the $$$$$$$$$$$$$$$$$$$$$$$$$


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 Post subject: Re: Atola Imager fail to many issues
PostPosted: May 29th, 2011, 13:07 
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Joined: September 27th, 2005, 8:21
Posts: 760
Hello Craig,

You can downgrade the software (it will also downgrade the firmware automatically if required); if you have a specific issue about the downgrade, then please elaborate. All previous versions are on the same download page.

Do not worry about the subscription. You will always be able to install any version that came out before subscription expiration date. A quote from FAQ:
Quote:
Q:Will Atola Insight stop working after subscription expiration date?
A: No, it will not. You can use Atola Insight forever, however, you will not be able to install versions that came out after your subscription expiration date. In other words, you can use any version of Atola Insight that was released prior to your subscription expiration date.


This applies to Atola Insight, Atola Imager, and Atola Forensic Imager.

Anyway, I would like to concentrate on the missing target power issue. Please take two good (healthy) drives; attach them to the DiskSense unit and start imaging from one drive to another. Will the imaging begin? Will Target drive power on automatically?

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 Post subject: Re: Atola Imager fail to many issues
PostPosted: May 29th, 2011, 13:14 
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Joined: September 27th, 2005, 8:21
Posts: 760
In the support request you've submitted through our website today you mentioned that your unit has a Target Power ON/OFF override button. This is impossible; we only put Source HDD power ON/OFF buttons on the unit. Target HDD is powered on and off automatically by the software when required.

In the latest versions of the software it is possible to control (override) power of the Target drive. I've sent you a private message about that yesterday.

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 Post subject: Re: Atola Imager fail to many issues
PostPosted: May 29th, 2011, 21:15 
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Joined: February 15th, 2006, 3:38
Posts: 1086
Location: canada
hi ok looks like there a bug in the programming

the target off/on button does not work at all

it wont select off or on

but when i start imaging the drive lights up automatic on the target drive lights up

when i stop the drive from imaging it goes off

but the target button in the program does not work at all

when you press on or off
the unit light does not come on

so it looks there a issue in possible firmware update or the inbuilt software

anychance you could sort this out

dmitry

thank you


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 Post subject: Re: Atola Imager fail to many issues
PostPosted: May 29th, 2011, 21:20 
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Joined: February 15th, 2006, 3:38
Posts: 1086
Location: canada
ok so its confirm that my unit is not at fault

but the new update has disabled the on/off button on the target drive in the menu
and does not change colour when you switch it on or off


please can you fix this

thank you


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 Post subject: Re: Atola Imager fail to many issues
PostPosted: May 30th, 2011, 3:15 
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Joined: September 27th, 2005, 8:21
Posts: 760
Craig,

I have checked with the developers; it appears that the target power ON button has not yet been added to the software (it is scheduled to be released in the next version of the software). The only button you can find now for Target port is Power Off (there is no On button because power is applied automatically by the software). I am sorry for the confusion.

Can you please take a screenshot of your Atola Imager screen? You can post it here.

Thank you.

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 Post subject: Re: Atola Imager fail to many issues
PostPosted: May 30th, 2011, 3:41 
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Joined: February 15th, 2006, 3:38
Posts: 1086
Location: canada
hi dmitry enclose is the photo


did they change the software update for it to instead pickup the automatic target drive
im sure it used to work the on/off target switch on the program.


just one question about media recovery
it a little bit confusing


it says it safe for data

but under it there is this

the important note saying please do not attempt to recover data by using this feature use image first

so does that mean its not used for data recovery of the data
or is it safe to use this if image does not work.

i dont want to lose any files that all

i read throu the instruction but does not explain what it used for


thank you for all your help
and please change the subject or delete this


Attachments:
Snap_2011.05.30 01.49 media recovery.png
Snap_2011.05.30 01.49 media recovery.png [ 93.07 KiB | Viewed 5802 times ]
Snap_2011.05.30 01.48 atola.png
Snap_2011.05.30 01.48 atola.png [ 164.69 KiB | Viewed 5802 times ]
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