warnerrAtola Insight system is all about Data Recovery from day 1. We have never really set any goals regarding disk repair. The only reason for "Repair bad sectors" functionality in disk utilities is because we use it in house for R&D purposes (together with "Generate bad sectors"). Atola Insight never meant to be a disk repair tool.
Firmware: we see fewer and fewer drives that require firmware work these days (again, I am speaking strictly from the data recovery point of view). Hence we do not put any emphasis on this at the moment. Should we see any need for more firmware support, then we will work on that.
For now, the vast majority of drives coming in for data recovery need to be:
a) properly diagnosed
b) imaged as quickly as possible
Hence, we spend most of our time making Atola Insight's diagnosis and imaging capabilities better in order to support more and more kinds of media and head damage. Plus, we see more and more SSD drives, so we also work on better SSD support.
If you have any specific suggestion, you are very welcome to shoot me a PM, or
send us an email.