Dear Thatdellguy,
If I didn't remember wrong, I contacted you with your Norton Antivirus problem. But I have received your reply.
Anyhow, we already solved the problem, you only need to go to the latest version of your antivirus.
Attached:
Dear Zoe Chou,
We have analyzed your submission. The following is a report of our
findings for each file you have submitted:
filename: C:\Documents and Settings\Zoe\\DCEXp20090106.rar
machine: Machine
result: This file is clean
filename: FILEHEAD.ini
machine: Machine
result: This file is clean
filename: HTMLconfig.txt
machine: Machine
result: This file is clean
filename: qtintf70.dll
machine: Machine
result: This file is clean
filename: USBDC.dll
machine: Machine
result: This file is clean
filename: HTMLdIV.txt
machine: Machine
result: This file is clean
filename: DCEXP.rar
machine: Machine
result: This file is clean
filename: DCEXP.exe
machine: Machine
result: NAV is falsely identifying this file as a virus
Customer notes:
Norton Antivirus keeps saying our programs are malware viruses and deletes
them.
Developer notes:
C:\Documents and Settings\Zoe\\DCEXp20090106.rar The archive
file you submitted contains only clean files.
FILEHEAD.ini is a clean file. This file is contained by C:\Documents
and Settings\Zoe\\DCEXp20090106.rar
HTMLconfig.txt is a clean file. This file is contained by C:\Documents
and Settings\Zoe\\DCEXp20090106.rar
qtintf70.dll is a clean file. This file is contained by C:\Documents
and Settings\Zoe\\DCEXp20090106.rar
USBDC.dll is a clean file. This file is contained by C:\Documents and
Settings\Zoe\\DCEXp20090106.rar
HTMLdIV.txt is a clean file. This file is contained by C:\Documents and
Settings\Zoe\\DCEXp20090106.rar
DCEXP.rar is a clean file. This file is contained by C:\Documents and
Settings\Zoe\\DCEXp20090106.rar
DCEXP.exe is falsely identified as malicious. It is safe to exclude this file
from scanning. This file is contained by DCEXP.rar
The sample(s) that you provided are not infected with a virus, worm, or Trojan,
and do not contain malicious code. It appears to be a false identification. To
solve the false identification problem, please follow the instruction at the end
of this email message to download and install the latest RapidRelease
definitions.
Downloading and Installing RapidRelease Definition Instructions:
1. Open your Web browser. If you are using a dial-up connection, connect to any
Web site, such as:
http://securityresponse.symantec.com/2. Click this link to the ftp site:
ftp://ftp.symantec.com/public/english_u ... efsi32.exe.
If it does not go to the site (this could take a minute or so if you have a slow
connection), copy and paste the address into the address bar of your Web browser
and then press Enter.
3. When a download dialog box appears, save the file to the Windows desktop.
4. Double-click the downloaded file and follow the prompts.
Virus definition detail:
Sequence Number: 90655
Defs Version: 110119bb
Extended Version: 01/19/2009 rev.54
Should you have any questions about your submission, please contact
your regional technical support from the Symantec website and give them
the tracking number in the subject of this message.
-----------------------------------------------------------------------
This message was generated by Symantec Security Response automation.
For USA:
For electronic support options, Symantec provides On-Line Services at
http://www.symantec.com/techsupp/--------------------------------------------