Updated English Manuals were promissed when we purchased the equipment but it's almost a year and we haven't got any updated manuals!!! Please update the english versions. I understand it may be a priority to serve chinese people, but there are a lot of us who rely on English Manuals!!!!!!

Good luck.

_________________
You don't have to backup all of your files, just the ones you want to keep.

Tons of posts have been written about this point - with minor effect for the "older" tools.
I daubt that any kind of arguing or complaint will help - its filtered by those of SD staff
who still do understand english (and could translate it to the boss), but dont want to
bother him with "negative" impressions.

I bet this message - allthough definitely read from SD staff - will never ever reach the head.

Besides the poor staff - dealing and stuggling day by day with complaints and suggestions
- where they know, they have to make promises and conversations in the name of the
company, allthough the "middle management" is not going to keep them.

In offering the free manual (written by Ann LeFlore, Tahiti) for the Maxtor Tool - we now
learned, that not only she was promised compensation - but others too. None was kept.
SD - you lost your integrity, your face !


So far some information on that ....
***

But, to be fair, the technicians are outstanding and helpful. And some of the posts here in
the forum are definitely prejudice.

Especially the manual from Ann LeFlore proves, that this tool has several features that are
very special, not met by other tools - but only accessable in understanding this tool. There-
fore (proper) manuals is a basic requirement for selling such tools.

SD will face ongoing complaints and make much less business as long as they are not willing
to invest for proper manuals. I told that months ago - its reducible to one point - money !
2 tools - cost of material about US$ 50.- = to much to compensate up to 1500 hours of work?

Its sad to see that a company with high skills and big potential is struggling in internal fights
of authority, while the ones on the (selling) front with the better knowledge are left out in
the rain....

Its a shame !

Perhaps - one on the front is able to translate this post into chinese (completely, correctly and
uncensored) - and place it on the desk of Mr. Liang.

+++

Yahoo IM messages:

Alex from SalvationDATA (10/13/2009 1:33:05 AM): Hi
Alex from SalvationDATA (10/13/2009 1:33:07 AM): friend
thatdellguy (10/13/2009 1:42:05 AM): hi vincent
Alex from SalvationDATA (10/13/2009 2:09:30 AM): you know my name vincent ?
thatdellguy (10/13/2009 2:22:08 AM): sure
Alex from SalvationDATA (10/13/2009 2:22:58 AM): how about your business
thatdellguy (10/13/2009 2:23:10 AM): business is doing well
Alex from SalvationDATA (10/13/2009 2:23:25 AM): any questins of our products?
Alex from SalvationDATA (10/13/2009 2:23:32 AM): do you need any support
thatdellguy (10/13/2009 2:23:41 AM): nothing that i can think of
thatdellguy (10/13/2009 2:23:47 AM): its past 2am here
Alex from SalvationDATA (10/13/2009 2:24:23 AM): would you please let me know which city you from ?
thatdellguy (10/13/2009 2:24:38 AM): los angeles county
Alex from SalvationDATA (10/13/2009 2:25:01 AM): in which part of India
thatdellguy (10/13/2009 2:26:03 AM): Arent you from the USA?
Alex from SalvationDATA (10/13/2009 2:26:32 AM): ohh... you mean you from the America ?
thatdellguy (10/13/2009 2:26:35 AM): Yes
Alex from SalvationDATA (10/13/2009 2:26:58 AM): so can you give me the address?
Alex from SalvationDATA (10/13/2009 2:27:05 AM): the website of your business?
thatdellguy (10/13/2009 2:27:08 AM): Why?
thatdellguy (10/13/2009 2:27:17 AM): Should be on file at SD
Alex from SalvationDATA (10/13/2009 2:27:33 AM): because the boss of SD thought you from the Inida
Alex from SalvationDATA (10/13/2009 2:27:42 AM): your name in forum is thatdellguy ?
thatdellguy (10/13/2009 2:27:49 AM): yes
thatdellguy (10/13/2009 2:27:59 AM): Im pretty far from India
Alex from SalvationDATA (10/13/2009 2:28:09 AM): ohh
Alex from SalvationDATA (10/13/2009 2:28:26 AM): pls let me know your website, friend
thatdellguy (10/13/2009 2:29:07 AM): Why?
Alex from SalvationDATA (10/13/2009 2:29:38 AM): we would like to be friend with u
thatdellguy (10/13/2009 2:30:15 AM): Somehow I doubt me, the biggest pain in SD's butt, wants to be friends with my company
Alex from SalvationDATA (10/13/2009 2:31:11 AM): yes
Alex from SalvationDATA (10/13/2009 2:31:30 AM): you put many posts in forum
Alex from SalvationDATA (10/13/2009 2:31:36 AM): why not cooperate with us
thatdellguy (10/13/2009 2:32:04 AM): You and SD have always had my full cooperation
Alex from SalvationDATA (10/13/2009 2:33:40 AM): yes we did
Alex from SalvationDATA (10/13/2009 2:33:47 AM): so would you please let me know your website
Alex from SalvationDATA (10/13/2009 2:33:59 AM): what is the email you always contact us
thatdellguy (10/13/2009 2:34:20 AM): I dont understand why Sd woulnt have this information. Its on every product I purchased from them
thatdellguy (10/13/2009 2:35:41 AM): xxxxxxxxx@gmail.com
Alex from SalvationDATA (10/13/2009 2:36:16 AM): what i searched our database, it seems you are not in the list
Alex from SalvationDATA (10/13/2009 2:36:26 AM): do you have MSN ?
thatdellguy (10/13/2009 2:36:45 AM): yes
Alex from SalvationDATA (10/13/2009 2:37:06 AM): pls tell me your account
thatdellguy (10/13/2009 2:39:22 AM):xxxxxxxxxx@gmail.com
thatdellguy (10/13/2009 2:45:54 AM): Well im off to sleep....have a good day

_________________
Buy your friends Toshiba\Hitachi and your enemies Seagate.

Alex from SalvationDATA (10/27/2009 1:37:29 AM): good morning, that dellguy
Alex from SalvationDATA (10/27/2009 1:37:35 AM): how are you today ?
thatdellguy (10/27/2009 1:37:51 AM): hi vinent
thatdellguy (10/27/2009 1:37:55 AM): vincent
thatdellguy (10/27/2009 1:37:59 AM): doing good
thatdellguy (10/27/2009 1:38:01 AM): u?
Alex from SalvationDATA (10/27/2009 1:38:04 AM): fine too
Alex from SalvationDATA (10/27/2009 1:38:23 AM): we just released the 7.3 version of Data Compass
Alex from SalvationDATA (10/27/2009 1:38:27 AM): more functions
thatdellguy (10/27/2009 1:38:38 AM): awesome
Alex from SalvationDATA (10/27/2009 1:38:47 AM): Added Feature: 1. Add the feature to disable the automatic read carried out to the unrequested sectors by the drive. This unrequested read happens because of the look ahead read buffer built in modern drive. A look ahead read buffer automatically senses the direction of the read sequence, sets the direction based on the current and previous read addresses, and prefetches data from memory to allow a Host device such as a CPU to read data out of the look ahead read buffer with no wait states, rather than accessing this data directly in slower memory that requires wait states. This read buffer is especially useful for the good drives since data can be read much faster in this way; but when it comes to the bad drives, especially the ones with severe bad sectors, reading the unrequested sector
Alex from SalvationDATA (10/27/2009 1:39:44 AM): sorry , you don't have Data Compass ?
Alex from SalvationDATA (10/27/2009 1:39:56 AM): i think you only have HD Doctor Suite and HD HPE PRO,
thatdellguy (10/27/2009 1:40:52 AM): i thought you werent a sales person
Alex from SalvationDATA (10/27/2009 1:41:29 AM): Bty, am I right ?
Alex from SalvationDATA (10/27/2009 1:41:49 AM): you only have hd doctor ?
thatdellguy (10/27/2009 1:42:27 AM): i have all the doctors except the old fujitsu
thatdellguy (10/27/2009 1:42:37 AM): and the platter tool
Alex from SalvationDATA (10/27/2009 1:43:24 AM): i see. you have hd doctor for seagate, maxtor, wd and hitachi
Alex from SalvationDATA (10/27/2009 1:43:28 AM): and HD HPE PRO
thatdellguy (10/27/2009 1:43:32 AM): yepp
Alex from SalvationDATA (10/27/2009 1:43:35 AM): but why not try Data Compass
Alex from SalvationDATA (10/27/2009 1:43:46 AM): and the new Flash Doctor
thatdellguy (10/27/2009 1:43:51 AM): i use pc3k de
thatdellguy (10/27/2009 1:43:59 AM): i dont offer flash
thatdellguy (10/27/2009 1:44:16 AM): i feel like i mentioned this last time
Alex from SalvationDATA (10/27/2009 1:44:36 AM): but for multipul bad sector hard drive, data compass can do something that pc3k don't do
Alex from SalvationDATA (10/27/2009 1:45:50 AM): do you have the function list of Data Compass?
Alex from SalvationDATA (10/27/2009 1:46:15 AM): it has shadow disk function to protect the hdd from further damage while reading data
Alex from SalvationDATA (10/27/2009 1:46:31 AM): only requires one time read and write
Alex from SalvationDATA (10/27/2009 1:46:48 AM): and SA emulation function to bypass some SA
Alex from SalvationDATA (10/27/2009 1:46:59 AM): and selective head function
Alex from SalvationDATA (10/27/2009 1:47:06 AM): to disable some heads
Alex from SalvationDATA (10/27/2009 1:47:30 AM): if head 0 damage, you disable it and directly read data from head 1 and head 2
thatdellguy (10/27/2009 1:47:52 AM): I seriously couldnt even consider dc until the other tools are fixed
thatdellguy (10/27/2009 1:48:09 AM): to be completely honest with you
thatdellguy (10/27/2009 1:48:12 AM): honest
thatdellguy (10/27/2009 1:49:01 AM): please don’t take that the wrong way...but that’s how I feel
Alex from SalvationDATA (10/27/2009 1:49:06 AM): you know, DE and data compass are two different product with different technologies
thatdellguy (10/27/2009 1:49:18 AM): yes i know that
thatdellguy (10/27/2009 1:49:41 AM): my business is to know each tools weaknesses and strong points
Alex from SalvationDATA (10/27/2009 1:49:42 AM): really there are some advanced functions in dc that DE never have
Alex from SalvationDATA (10/27/2009 1:50:17 AM): but if you don't have data compass, how do you know its strong points
thatdellguy (10/27/2009 1:50:49 AM): other people that i know own it
Alex from SalvationDATA (10/27/2009 1:52:08 AM): have you tried dc unit ?
Alex from SalvationDATA (10/27/2009 1:52:15 AM): i mean personly you use it ?
thatdellguy (10/27/2009 1:52:16 AM): not personally
Alex from SalvationDATA (10/27/2009 1:53:54 AM): but better you can try to find a client who use it
Alex from SalvationDATA (10/27/2009 1:54:02 AM): you personly try it

_________________
Buy your friends Toshiba\Hitachi and your enemies Seagate.

Alex from SalvationDATA (8/12/2009 12:42:33 AM): Hi
thatdellguy (8/12/2009 12:42:41 AM): hi
Alex from SalvationDATA (8/12/2009 12:42:43 AM): this is Alex Wang in SalvationDATA
thatdellguy (8/12/2009 12:42:49 AM): ok
thatdellguy (8/12/2009 12:43:16 AM): hi Alex
Alex from SalvationDATA (8/12/2009 12:43:31 AM): i want to ask you some questions
thatdellguy (8/12/2009 12:43:47 AM): ok
Alex from SalvationDATA (8/12/2009 12:43:54 AM): you have our products but why you not satisfied with our tools ?
Alex from SalvationDATA (8/12/2009 12:44:16 AM): if there is problem, you may directly contact me
thatdellguy (8/12/2009 12:44:54 AM): I would need to contact Laura on her instant messenger to verify your from SD...
Alex from SalvationDATA (8/12/2009 12:45:21 AM): you can directly contact me
thatdellguy (8/12/2009 12:45:22 AM): Otherwise you could be anyone...
thatdellguy (8/12/2009 12:45:53 AM): happy_pig2008 is a little suspicious
Alex from SalvationDATA (8/12/2009 12:46:01 AM): Laura and I the same effect, on behalf of SalvationDATA
Alex from SalvationDATA (8/12/2009 12:46:27 AM): Laura is one of my colleague
Alex from SalvationDATA (8/12/2009 12:47:08 AM): we have decided not to reply any post in HDDGURU
Alex from SalvationDATA (8/12/2009 12:48:02 AM): if you go on posting in HDDGURU any bad comments on us, we will never support your any problem and never sell any products to you
thatdellguy (8/12/2009 12:49:07 AM): Once again....I would need to chat with Laura to confirm you are from SD
Alex from SalvationDATA (8/12/2009 12:51:21 AM): depends on you
thatdellguy (8/12/2009 12:51:26 AM): Send me a pm on the SD forum
Alex from SalvationDATA (8/12/2009 12:52:37 AM): pm ?
thatdellguy (8/12/2009 12:52:48 AM): private message
Alex from SalvationDATA (8/12/2009 12:53:27 AM): there is no need, but i will send you an email soon
Alex from SalvationDATA (8/12/2009 12:54:20 AM): xxxxxxxxx@yahoo.com
Alex from SalvationDATA (8/12/2009 12:59:44 AM): I already sent you email. please check it. Thank you!
thatdellguy (8/12/2009 1:00:16 AM): BlackST?
thatdellguy (8/12/2009 1:00:32 AM): excuse me
Alex from SalvationDATA (8/12/2009 1:00:34 AM): yes
thatdellguy (8/12/2009 1:00:48 AM): that’s funny
thatdellguy (8/12/2009 1:01:00 AM): now i know your not from SD
Alex from SalvationDATA (8/12/2009 1:01:25 AM): check your email
thatdellguy (8/12/2009 1:01:44 AM): Got the email...Emails can be faked...
thatdellguy (8/12/2009 1:02:06 AM): so who are you and why do you think im blackst?
thatdellguy (8/12/2009 1:02:19 AM): my screenname on hddguru is thatdellguy
thatdellguy (8/12/2009 1:02:44 AM): my screenname on the SD forum is thatdellguy
thatdellguy (8/12/2009 1:03:28 AM): Somehow I doubt blackst owns SD products
Alex from SalvationDATA (8/12/2009 1:03:31 AM): thatdellguy
Alex from SalvationDATA (8/12/2009 1:03:42 AM): good
Alex from SalvationDATA (8/12/2009 1:04:17 AM): why you leave so many posts on SD?
Alex from SalvationDATA (8/12/2009 1:04:27 AM): this is too bad
thatdellguy (8/12/2009 1:04:42 AM): Did you read them?
Alex from SalvationDATA (8/12/2009 1:05:09 AM): pls check this picture
Alex from SalvationDATA (8/12/2009 1:05:18 AM): i find your info just now
thatdellguy (8/12/2009 1:06:28 AM): Ok thats my settings on the phpbb sd forum
Alex from SalvationDATA (8/12/2009 1:06:50 AM): yes
Alex from SalvationDATA (8/12/2009 1:06:52 AM):
thatdellguy (8/12/2009 1:06:56 AM):
thatdellguy (8/12/2009 1:07:14 AM): So what can i do for you Alex
thatdellguy (8/12/2009 1:07:39 AM): Until now I have never heard of you
Alex from SalvationDATA (8/12/2009 1:08:22 AM): i am already in SD for two years
Alex from SalvationDATA (8/12/2009 1:08:38 AM): now i am sales of Asia Oceania Team
thatdellguy (8/12/2009 1:08:54 AM): Let me get one thing straight with you....Im not blackst
Alex from SalvationDATA (8/12/2009 1:08:54 AM): i don't like to post in HDDGURU
Alex from SalvationDATA (8/12/2009 1:09:05 AM): OK PLS
thatdellguy (8/12/2009 1:09:31 AM): why would you want to post at hddguru anyway?
Alex from SalvationDATA (8/12/2009 1:10:20 AM): because there are many bad guys who speak ill of SalvationDATA
Alex from SalvationDATA (8/12/2009 1:10:29 AM): we hate it
thatdellguy (8/12/2009 1:10:50 AM): your always going to have people who hate sd
thatdellguy (8/12/2009 1:11:52 AM): If i truly hated sd I wouldnt have purchased all the doctors
Alex from SalvationDATA (8/12/2009 1:14:11 AM): so why you are so activate in HDDGURU
thatdellguy (8/12/2009 1:14:29 AM): becuase its a great forum for help and support
Alex from SalvationDATA (8/12/2009 1:18:59 AM): okey, so are you satisfied with our products?
Alex from SalvationDATA (8/12/2009 1:19:14 AM): i know you have the HD Doctor Suite
Alex from SalvationDATA (8/12/2009 1:19:21 AM): any technical questions?
thatdellguy (8/12/2009 1:20:02 AM): My problems with SD are well documented on hddguru and the SD forum.
Alex from SalvationDATA (8/12/2009 1:20:29 AM): we are developing it
Alex from SalvationDATA (8/12/2009 1:21:01 AM): we employ special translater to translate Chinese docs to English
Alex from SalvationDATA (8/12/2009 1:22:07 AM): but as i read the posts in HDDGURU, you have made so many bad comments on SD
Alex from SalvationDATA (8/12/2009 1:22:15 AM): which make us very sad
thatdellguy (8/12/2009 1:22:52 AM): It is not my intention to bad mouth SD and its products.
thatdellguy (8/12/2009 1:24:40 AM): Only to point out problems, myself and many other users, come across.
Alex from SalvationDATA (8/12/2009 1:25:29 AM): we are improving everyday
Alex from SalvationDATA (8/12/2009 1:25:37 AM): you will see our progress...
thatdellguy (8/12/2009 1:27:02 AM): I understand that...improvements take time and money...but the recent merc2 rom problem has me at odds...an email to all owners of the SD seagate doctor would be helpful....
thatdellguy (8/12/2009 1:27:55 AM): Quietly waiting for a fix a few months down the road might make some end users angry if they did not know about the problem.
Alex from SalvationDATA (8/12/2009 1:32:10 AM): would you please stop making bad comments on SD in that forum?
Alex from SalvationDATA (8/12/2009 1:32:17 AM): this is really bad for us
thatdellguy (8/12/2009 1:33:29 AM): Which posts did you find offensive?
Alex from SalvationDATA (8/12/2009 1:33:48 AM): so many...
Alex from SalvationDATA (8/12/2009 1:33:57 AM): you may check your own posts
thatdellguy (8/12/2009 1:35:27 AM): My posts mainly reflect issues with SD products that were not resolved.
Alex from SalvationDATA (8/12/2009 1:36:44 AM): you may send the suggestions to us directly
Alex from SalvationDATA (8/12/2009 1:36:52 AM): and we will help you
thatdellguy (8/12/2009 1:37:19 AM): I have tried to use the SD forum for problems and not much happens.
Alex from SalvationDATA (8/12/2009 1:37:45 AM): you can send emails to me directly
Alex from SalvationDATA (8/12/2009 1:37:49 AM): alex@salvationdata.com
Alex from SalvationDATA (8/12/2009 1:38:02 AM): i will directly hand over your suggestions to our CEO
thatdellguy (8/12/2009 1:38:28 AM): Ok...I will do that in the future...But all my problems are well documented on both forums.
Alex from SalvationDATA (8/12/2009 1:38:40 AM): which-salvationdata-doctor-has-the-most-bugs-vote-now-t12962.html
Alex from SalvationDATA (8/12/2009 1:38:51 AM): THIS is a really bad post for us
thatdellguy (8/12/2009 1:39:40 AM): I will ask the hddguru owner to remove it.
Alex from SalvationDATA (8/12/2009 1:40:00 AM): okey, thanks friend
Alex from SalvationDATA (8/12/2009 1:41:06 AM): we are looking forward your good news
thatdellguy (8/12/2009 1:48:11 AM): I have contacted hddguru and asked for the post to be removed.
Alex from SalvationDATA (8/12/2009 1:49:24 AM): thanks friend
Alex from SalvationDATA (8/12/2009 1:49:44 AM): if you have future order from SalvationDATA, i will manage to give you some discount
thatdellguy (8/12/2009 1:50:04 AM): Thank you.
Alex from SalvationDATA (8/12/2009 1:52:42 AM): you are welcome, friend
Alex from SalvationDATA (8/12/2009 1:53:23 AM): to keep you updated about our current news, there will be a free training for you next month
Alex from SalvationDATA (8/12/2009 1:53:38 AM): from Sept. 1st to Sept. 5th, 2009. Although this is for Europe, I managed to discuss with our CEO and specially allow you to come here to training and discuss cooperation. I sincerely invite you to come here in the first week of next month. You may kindly refer to this link and fill in the application form http://www.salvationdata.com/news/20090807.htm
Alex from SalvationDATA (8/12/2009 1:55:20 AM):
thatdellguy (8/12/2009 1:55:35 AM): You want me to travel to Europe?
Alex from SalvationDATA (8/12/2009 1:55:46 AM): no... to China
thatdellguy (8/12/2009 1:56:01 AM): I cant travel to China...
Alex from SalvationDATA (8/12/2009 1:56:13 AM): come to head quarter of SalvationDATA
Alex from SalvationDATA (8/12/2009 1:56:23 AM): if you come, i will pick you up from the airport
Alex from SalvationDATA (8/12/2009 1:56:49 AM): oh.. why can't come here?
Alex from SalvationDATA (8/12/2009 1:57:11 AM): Arora had come here for the July training last month
Alex from SalvationDATA (8/12/2009 1:57:20 AM): and he very satisfied about the training
thatdellguy (8/12/2009 1:57:21 AM): I am the owner of my data recovery company and couldnt travel to the next city if my life depended on it
thatdellguy (8/12/2009 1:58:23 AM): You need some type of blackboard training for users not willing to travel great distances.
Alex from SalvationDATA (8/12/2009 1:58:57 AM): good idea, you may write your training needs and email to me
Alex from SalvationDATA (8/12/2009 1:59:07 AM): i will discuss with our technical dept.
thatdellguy (8/12/2009 1:59:30 AM): Im not sure if any of those classes would help me. My problem is not with my skills but with the equipment I use.
Alex from SalvationDATA (8/12/2009 2:00:25 AM): sure, if you find bugs, we will develop to solve it
Alex from SalvationDATA (8/12/2009 2:01:49 AM):
Alex from SalvationDATA (8/12/2009 2:02:40 AM): the equipment itself needs profond knowledge, like commonds
Alex from SalvationDATA (8/12/2009 2:03:02 AM): if you need more materials, i will give u
thatdellguy (8/12/2009 2:03:59 AM): Anything of use would be greatly apreciated.
Alex from SalvationDATA (8/12/2009 2:05:05 AM): do you have seagate commands ?
thatdellguy (8/12/2009 2:06:34 AM): I have several terminal command documents from acelabs
Alex from SalvationDATA (8/12/2009 2:07:57 AM): great
Alex from SalvationDATA (8/12/2009 2:10:27 AM): these are seagate training on Commands
thatdellguy (8/12/2009 2:13:31 AM): Thanks. Why are these not freely available on the SD forum?
Alex from SalvationDATA (8/12/2009 2:14:46 AM): this is only available for VIP customers
thatdellguy (8/12/2009 2:17:52 AM): What qualifies one to become a vip? I own all the doctors and platter tools...
Alex from SalvationDATA (8/12/2009 2:18:48 AM): clients should have all the tools of SalvationDATA and leave positive commends in forum
Alex from SalvationDATA (8/12/2009 2:19:01 AM): you still don't have the Data Compass,
thatdellguy (8/12/2009 2:19:12 AM): I dont really need data compass
Alex from SalvationDATA (8/12/2009 2:19:32 AM): so what tool you use for recovery ?
thatdellguy (8/12/2009 2:19:46 AM): hddup and acelabs products
Alex from SalvationDATA (8/12/2009 2:20:11 AM): but do you have Flash recovery tools?
thatdellguy (8/12/2009 2:21:08 AM): I dont offer flash recovery.
Alex from SalvationDATA (8/12/2009 2:22:05 AM): ok

_________________
Buy your friends Toshiba\Hitachi and your enemies Seagate.

Email from SD:


Dear BlaskST,

Thanks for chating with me in Yahoo Messenger.

We just decide not to reply any post in HDDGURU.

If you continue to put posts which have bad effects on SalvationDATA, we will stop any technical support and products upgrades to you and never sell any products to you in the future.
Best regards,

Alex Wang

_________________
Buy your friends Toshiba\Hitachi and your enemies Seagate.

TO SD, do you support any problem ?
"we will never support your any problem and never sell any products to you" ,

what i try to see here is the thatdellguy made a good tecnical problem in your tools and what have you done, see the dates on the post that we made some months ago.

that´s why people post on open forum the TRUE.

I dont understant why SD still alive, i will never buy anything from SD again.

_________________
ZeBong
" что случилось в России - останется в России "
" Россия еще раз"

Hi

After handing out the first manual I have made for Maxtor Doctor recovery and how to work with this tool. I have received other requests for other manuals. Each manual is in the making and needs more testing and some updates to add to them. Each one was started and close to finishing when the contract was broken between SD and myself.

If anyone is interested in the complete set of manual and would like to assist me in some of the work that would be appreciated. It is hard here on a small island in the middle of the South Pacific to have access to all drives that are on the market and in use. Here we are limited on the drives that come to our islands and seems that the companies here only buy stock in certain drive family. For me this makes it more difficult to test some of the features and functions to document the correct usage of each drive and tool.

It appears after my release to the public this manual SD is trying now to offer some manuals of their own. I have seen them to offer a manual for Seagate 7200.11 repair. This has been a solution for a long time standing problem in the Seagate drive and many documents have been produced as they call case studies on this problem. Now after the release of a manual for recovery work this one is now available for others to download and to use.

I do feel if we in the DR field are going to continue our work we have no time to hold off for small inserts and small publications to problems that have been well documented in the past to arrive for us now in the form of a manual. Where is the complete manual on Seagate Doctor? Are we only going to get bits and pieces of this tool from now until the year well who knows when. The manual for the WD is way over 4 years old and has indications inside of there for tools that are no longer in existence and sold by this company.

I realize that the tools have a useful meaning if any one can figure them out and try to understand the purpose behind them with the manual that comes with them. I too have other tools here for me to use and can not relay solely on these tools to do my work. But I do know others have to relay solely on these tools to do their work with. Others tools in this field are very expensive and take time for small companies to purchase for their use.

It appears to me if we are to use these tools correctly and for the designed purpose the only way to do this is test the features of each tool and find the bugs inside of them as thatdellguy has done and posted so well here on this forum and on SD forum. He sees that these tools have a purpose and would only like to assist in the corrections of the bugs and faults inside of them to make the recovery use more useful.

If anyone is willing to assist in some of the testing and send me the documents from them I will be more than happy to finish the other manuals when all the functions are fully tested and documented. Each person who helps in this testing and supplies information will be the first to receive the completed manual for their use. The other manuals will not be given out freely as this one has been done. Only reason I decided with the help and assistence of flather to do this was to protect myself and SD taking my work and using it under their name. I would rather give this one manual to everyone for free than have to see my work offered by SD with their name on it as part of their tool they sell. It was a hard decision to make but after careful thought it was the only way to protect the work that I had done and the time I had invested into this project and contact with SD on the manuals. I would rather give it to you free than to them. I hope that there will be more positive feed back from all this and some good will come from this manual to all of you.

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Iorana Haraharaini

Found this might be of some interest to all of you on this subject

http://www.pc-hospital.net/html/En/2008/0923/3720.html

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Iorana Haraharaini

Wow.

To be fair, I've never received a private message asking to remove this topic:
which-salvationdata-doctor-has-the-most-bugs-vote-now-t12962.html

Upon checking further, I've figured out that you've sent that message to "dmitrypostrigan", the account I do not use anymore

Anyway, I have now removed that topic.

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Dmitry