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 Post subject: Excellent support!!
PostPosted: October 14th, 2014, 5:34 
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Joined: May 11th, 2010, 12:23
Posts: 36
Location: EU
I must say that Dolphin have an excellent support and allways tryes to help in cases you need some.

/eazycut


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 Post subject: Re: Excellent support!!
PostPosted: October 14th, 2014, 8:42 
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Joined: October 30th, 2007, 17:58
Posts: 399
Location: Egypt
yes agree .they are very good and move in good steps

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Tawfeek Mokhtar
http://alsafwapc.net
Alsafwa Data Recovery.EGYPT


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 Post subject: Re: Excellent support!!
PostPosted: February 6th, 2015, 8:49 
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Joined: January 7th, 2015, 5:40
Posts: 45
Location: London, England
I think their support is very poor and their response to forum posts is appauling.


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 Post subject: Re: Excellent support!!
PostPosted: February 6th, 2015, 12:57 
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Joined: July 12th, 2010, 4:38
Posts: 981
Location: Portugal
Why you say that?
What happened?

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 Post subject: Re: Excellent support!!
PostPosted: February 6th, 2015, 13:09 
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Joined: January 7th, 2015, 5:40
Posts: 45
Location: London, England
When I was asking pre-sales enquiries the response was excellent then once I had purchased their product and posted questions in the forum it was as though my questions fell on deaf ears.
I would not buy from them again unless they radically improve their support


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 Post subject: Re: Excellent support!!
PostPosted: February 6th, 2015, 15:17 
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Joined: August 18th, 2010, 17:35
Posts: 3018
Location: Massachusetts, USA
There is a difference between forum support and direct tech support.

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Hard Drive and RAID Data Recovery Specialist in Massachusetts


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 Post subject: Re: Excellent support!!
PostPosted: February 6th, 2015, 17:43 
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Joined: December 8th, 2010, 11:37
Posts: 490
Location: Ottawa, Canada
myiannakou wrote:
When I was asking pre-sales enquiries the response was excellent then once I had purchased their product and posted questions in the forum it was as though my questions fell on deaf ears.
I would not buy from them again unless they radically improve their support

What's your DFL forum username? I couldn't find "myiannakou" on a forum search.

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Sabo Computer Repairs & Data Recovery


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 Post subject: Re: Excellent support!!
PostPosted: February 6th, 2015, 18:05 
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Joined: January 7th, 2015, 5:40
Posts: 45
Location: London, England
Yes you are correct. There is a difference between direct technical support and forum support. Both are quite poor in my opinion. My username is also myiannakou on the Dolphin Forum.


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 Post subject: Re: Excellent support!!
PostPosted: February 6th, 2015, 19:19 
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Joined: October 29th, 2012, 15:03
Posts: 96
Location: France
Hello

Did you asked remote support from DFL support team ? by mail or so ?

On forums, it's more user to user support/help/hint, and some questions have already the answer in the search section.

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Récupération de Données


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 Post subject: Re: Excellent support!!
PostPosted: April 7th, 2015, 20:49 
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Joined: April 7th, 2015, 20:34
Posts: 3
Location: mexico
does not support , do not buy !


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