Excellent support!!

[eazycut]

I must say that Dolphin have an excellent support and allways tryes to help in cases you need some.

/eazycut

[Tawfeek]

yes agree .they are very good and move in good steps

[myiannakou]

I think their support is very poor and their response to forum posts is appauling.

[pclab]

Why you say that?
What happened?

[myiannakou]

When I was asking pre-sales enquiries the response was excellent then once I had purchased their product and posted questions in the forum it was as though my questions fell on deaf ears.
I would not buy from them again unless they radically improve their support

[labtech]

There is a difference between forum support and direct tech support.

[LarrySabo]

When I was asking pre-sales enquiries the response was excellent then once I had purchased their product and posted questions in the forum it was as though my questions fell on deaf ears.
I would not buy from them again unless they radically improve their support

What's your DFL forum username? I couldn't find "myiannakou" on a forum search.

[myiannakou]

Yes you are correct. There is a difference between direct technical support and forum support. Both are quite poor in my opinion. My username is also myiannakou on the Dolphin Forum.

[w.simon]

Hello

Did you asked remote support from DFL support team ? by mail or so ?

On forums, it's more user to user support/help/hint, and some questions have already the answer in the search section.

[johnhd1987]

does not support , do not buy !