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 Post subject: DFL BAD SUPPORT
PostPosted: April 7th, 2015, 20:46 
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Joined: April 7th, 2015, 20:34
Posts: 3
Location: mexico
DFL bad support ! You send email, do not respond to your inquiry ! Very sad does not have customer service !


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 Post subject: Re: DFL BAD SUPPORT
PostPosted: April 7th, 2015, 21:18 
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Joined: August 18th, 2010, 17:35
Posts: 3058
Location: Massachusetts, USA
I am just curious: what kind of problem do you need to resolve that requires the tech support?

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Hard Drive and RAID Data Recovery Specialist in Massachusetts


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 Post subject: Re: DFL BAD SUPPORT
PostPosted: April 8th, 2015, 3:04 
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Joined: December 18th, 2013, 2:31
Posts: 2
Location: New Zealand
Never had a problem with their support in the last 2 years I've had their tools, in fact quite the opposite they've always gone above and beyond.

Also prob good idea to read their pubic forum before posting such a post as it's a Chinese holiday :-)

http://forum.dolphindatalab.com/thread-2108.html

Cheers


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 Post subject: Re: DFL BAD SUPPORT
PostPosted: April 8th, 2015, 8:13 
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Joined: December 8th, 2010, 11:37
Posts: 512
Location: Ottawa, Canada
I have found DFL's support to be excellent in the three years I've owned their tools. Not perfect, just excellent.

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Sabo Computer Repairs & Data Recovery


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 Post subject: Re: DFL BAD SUPPORT
PostPosted: April 8th, 2015, 8:25 
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Joined: February 9th, 2009, 16:13
Posts: 1907
Location: Ontario, Canada
I don't own and DFL products, so I cannot speak to their tech support. But, I believe that there are a lot of cowboys out there who just buy the tools and solely rely on remote tech support to do all their jobs. After a while, I suspect that the tech support team starts to lower the priority of said clients, but not before wasting a lot of time being tied up with those clients and having to neglect others with legitimate support needs.

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Luke
RAID Data Recovery


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 Post subject: Re: DFL BAD SUPPORT
PostPosted: April 8th, 2015, 11:32 
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Joined: August 18th, 2010, 17:35
Posts: 3058
Location: Massachusetts, USA
lcoughey wrote:
I don't own and DFL products, so I cannot speak to their tech support. But, I believe that there are a lot of cowboys out there who just buy the tools and solely rely on remote tech support to do all their jobs. After a while, I suspect that the tech support team starts to lower the priority of said clients, but not before wasting a lot of time being tied up with those clients and having to neglect others with legitimate support needs.

Yep, that's my gut feeling was telling me. It would explain the animosity.

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Hard Drive and RAID Data Recovery Specialist in Massachusetts


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 Post subject: Re: DFL BAD SUPPORT
PostPosted: April 21st, 2015, 3:43 
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Joined: December 14th, 2011, 8:24
Posts: 60
Location: Cyberspace
Luke,

nailed it.


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 Post subject: Re: DFL BAD SUPPORT
PostPosted: April 22nd, 2015, 6:20 
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Joined: October 29th, 2012, 15:03
Posts: 96
Location: France
Hello

Did you try to post your request on their dedicated support forums?

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